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Keyes Hyundai

Van Nuys, CA

4.5
2,024 Reviews
Call Dealership (818) 926-4574
View Awards

5746 Van Nuys Blvd

Van Nuys, CA

91401

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2,024 Reviews of Keyes Hyundai

March 05, 2024

Andrew was friendly and communicated well. The waiting room is under construction, but it was still comfortable. More

by puritan.vacuole-0t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Mar 07, 2024 -

Keyes Hyundai responded

Andrew, thank you for taking the time to share your experience with us! We're glad to hear that you found our team friendly and accommodating. We appreciate your understanding regarding the construction in the waiting room. Your feedback is invaluable to us as we strive to improve our services!

March 05, 2024

Upsold me on everything, from extended warranty, Keyes app, interior and exterior warranty, Nitrofill for tires. Nothing was optional. The advertised price is not the available price. There are so many ot More

by GR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Suzuana
Report | Print
Mar 06, 2024 -

Keyes Hyundai responded

Thank you for bringing this to our attention. We sincerely apologize if you felt pressured to purchase additional items at any point during your visit. Please know we strive to provide transparent pricing and options for our customers, and we regret to hear that we may have fallen short this time around. We would like to address your concerns directly, so please feel free to contact Sean Evans, our General Manager, at seanevans@lithia.com. We appreciate your feedback and the opportunity to improve your experience with us.

March 01, 2024

processing of the leasing of the vehicle was very good and speedy, we were completed within two hours More

by jaguar60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Bassous, Brooke Faber
Report | Print
Mar 05, 2024 -

Keyes Hyundai responded

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that your leasing process was efficient and satisfactory. We appreciate your feedback and look forward to serving you again in the future!

February 21, 2024

At Keyes Hyundai we received the the very best service! From the introduction to the test drive, then the business meeting and transaction - all was flawless and great!! We HIGHLY recommend George Arau for More

by inonzur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Arau, Johnny Bassous, Eddie Gabrielyan
Report | Print
Feb 21, 2024 -

Keyes Hyundai responded

That's great to hear! Thank you for the review!

February 18, 2024

Raymond did a great job as always keeping me updated and had my vehicle ready when promised.... Can't ask for anything more.. More

by janetlemus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond
Report | Print
Feb 21, 2024 -

Keyes Hyundai responded

Hi Janet, thank you for taking the time to share your positive experience with Raymond! We're thrilled to hear that he provided excellent service and kept you informed throughout the process. We appreciate your feedback and hope to see you again soon!

February 15, 2024

Carlos was an excellent KEYES representative for our 55,000 mile service. Explained every detail of 30 step procedure, took all day but was done on time the next day. Thanks for a friendly and professi More

by drborden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Montoya
Report | Print
Feb 16, 2024 -

Keyes Hyundai responded

Hi Dr. Borden, thank you for taking the time to share your positive experience with Carlos. We're thrilled to hear that he provided you with excellent service, explaining every detail of the procedure. We appreciate your kind words and hope to serve you again in the future.

February 11, 2024

Worked with Carlos in the Service Department to get routine maintenance done. He offered to consolidate two appointments into the one I was there for, saving me a trip back. He explained the maintena More

by Randall L.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Feb 12, 2024 -

Keyes Hyundai responded

Hi Randall, thank you for your positive feedback! We're glad to hear that Carlos provided you with excellent service and made your visit convenient. Our team is always here to help and answer any questions you may have. We appreciate your support!

February 10, 2024

Assisted me with a blown out tire. Service representative was knowledgeable and took care of my concerns. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Enriqu
Report | Print
Feb 12, 2024 -

Keyes Hyundai responded

Hi! Thank you for your kind words. We're glad our service representative was able to assist you with your tire and address your concerns. If you have any more questions or need further assistance, feel free to reach out.

February 09, 2024

Service was exceptional. I truly appreciated. I don’t have much more to say, but I can’t get past this page unless I write more. Service was exceptional! More

by karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gabrielyan, Mike Asatryan, Mikey "G" Gutierrez
Report | Print
Feb 12, 2024 -

Keyes Hyundai responded

Hi Karen! Thank you so much for your kind words and 5-star review! We're thrilled to hear that our service was exceptional and that you truly appreciated it. We'll continue to work hard to exceed your expectations. If you have any questions or need further assistance, feel free to reach out.

February 06, 2024

This was my fourth service appointment and the best by far. The entire service team seemed new and actually nice. I have never been happy with this service department until this visit. More

by dlsaphire21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon
Report | Print
Feb 08, 2024 -

Keyes Hyundai responded

Hi, thank you for your feedback! We're glad to hear that your recent service appointment was a positive experience and that our team provided great service. We appreciate your continued support and look forward to serving you again in the future.

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