Key Ford of Rockland - Service Center

I received a notice on my Ford App that there was a recall on my 2024 Ford Edge. Although I had purchased this vehicle from another dealer 2 hours away I went to Key Ford for advice on the seriousness recall on my 2024 Ford Edge. Although I had purchased this vehicle from another dealer 2 hours away I went to Key Ford for advice on the seriousness of the recall. Caleb explained this to me and although not immediatly serious offered me an appointment to remedy the recall rather than having to travel the 2 hours back to the original place of purchase. The repair has been completed at Key. I appreciate the fine service More

I needed my oil changed entire rotated and inspection sticker staff was very respectful and friendly I have been going there for years and will continue sticker staff was very respectful and friendly I have been going there for years and will continue More

Left the truck all day to address the “check engine” and “check coolant additive” messages. Was informed that I needed a new SCR filter ($6,306.06) plus a sensor assembly ($285.57) plus labor for a grand to “check coolant additive” messages. Was informed that I needed a new SCR filter ($6,306.06) plus a sensor assembly ($285.57) plus labor for a grand total of $8,495.67! This was warranty repair from 2021 and thus is “out of warranty”….even though I’ve only driven a couple of thousand miles since then! I’ve bought 4 Ford vehicles in the last 15 years…..I will probably never buy another! By the way, when I drove away from the dealer, both warnings came on again!!! More

Thank you for clean and friendly service. It was easy to set up appointment. Very happy It was easy to set up appointment. Very happy More

Fast prompt and pleasant to work with and good service and they look in to things got me back on the raod and they look in to things got me back on the raod More

Professional , knowledgeable and friendly staff. Very Clean and modern facilities. Comfortable waiting area. Highly recommend Key Ford. Very Clean and modern facilities. Comfortable waiting area. Highly recommend Key Ford. More

Caleb was very helpful and he answered my questions in a very respectful manner. He also was able to let me know by phone that my service was done when I was on a test drive with my wife who is looking for very respectful manner. He also was able to let me know by phone that my service was done when I was on a test drive with my wife who is looking for a new car., More

Very personable and were able to meet our needs expediting the process. Would highly recommend. expediting the process. Would highly recommend. More

I came for State inspection. Was told oilpan leaked said ok fix; then told plastic in pan and needed timing chains replace said ok then told bearing in counterbalance gone and me Was told oilpan leaked said ok fix; then told plastic in pan and needed timing chains replace said ok then told bearing in counterbalance gone and metal gone throughout engine and need new motor which I can't afford. I have to junk vehicle and pay a $3,000 plus bill with $2500 in labor ($500 was part for rear rotors) Why wasn't it said about metal throughout the engine when the oil pan was dropped before running up a hugh labor bill. Very disapppointing. Motor previous could hardly be heard especially at idle. Vehical was in excellent condition. More