Key Ford of Rockland - Service Center

Paid $180 for diagnosis only to be told no problem. Thus, problem still exists and I'm out $180. Will probably have to take the problem to Wiscasset Ford for proper diagnosis and repair. Thus, problem still exists and I'm out $180. Will probably have to take the problem to Wiscasset Ford for proper diagnosis and repair. More

Great experience! Ace was my sales person. I tell all sales people up front when i go to a dealer ship i do like a “sales man”. I am easy going and thats what i am loo Ace was my sales person. I tell all sales people up front when i go to a dealer ship i do like a “sales man”. I am easy going and thats what i am looking for in a sales person. No high pressure. I interacted with probably 5-6 employees between 4-5 visits leading up to purchase. All of them were great. Between emails and phone calls Ace handled all of it very well. And the finance manager Marie who handled the loan process was very nice and easy to work with. What i like was a few times i stopped Ace was not available but those that helped me still took time with me even though they knew Ace was helping me. Just a great team of people. Thank you i love my truck. T More

I called for apt on 10/7 for oil change, state inspection, recall and rear wiper- scheduled for 10/16. Arrived and was told didn't have inspection sticker or wiper & was told would hold wiper, oth inspection, recall and rear wiper- scheduled for 10/16. Arrived and was told didn't have inspection sticker or wiper & was told would hold wiper, other work done, was given no indication that work was needed for inspection. I called on 10/25 to enqure about apt for remaing work- wiper and state inspection, scheduled for 10/31, wiper was replaced and I was told about breaks and leaking fluid so didn't pass inspection. Told I could come back on 11/14. 3 appointments for service requested on 10/7, needless to say I am not impressed but also spitting mad also never given any indication of cost for anything at any time. More

They did not push they let us talk about the purchase. And the truck had a full tank and clean And the truck had a full tank and clean More

I received a notice on my Ford App that there was a recall on my 2024 Ford Edge. Although I had purchased this vehicle from another dealer 2 hours away I went to Key Ford for advice on the seriousness recall on my 2024 Ford Edge. Although I had purchased this vehicle from another dealer 2 hours away I went to Key Ford for advice on the seriousness of the recall. Caleb explained this to me and although not immediatly serious offered me an appointment to remedy the recall rather than having to travel the 2 hours back to the original place of purchase. The repair has been completed at Key. I appreciate the fine service More

I needed my oil changed entire rotated and inspection sticker staff was very respectful and friendly I have been going there for years and will continue sticker staff was very respectful and friendly I have been going there for years and will continue More

Left the truck all day to address the “check engine” and “check coolant additive” messages. Was informed that I needed a new SCR filter ($6,306.06) plus a sensor assembly ($285.57) plus labor for a grand to “check coolant additive” messages. Was informed that I needed a new SCR filter ($6,306.06) plus a sensor assembly ($285.57) plus labor for a grand total of $8,495.67! This was warranty repair from 2021 and thus is “out of warranty”….even though I’ve only driven a couple of thousand miles since then! I’ve bought 4 Ford vehicles in the last 15 years…..I will probably never buy another! By the way, when I drove away from the dealer, both warnings came on again!!! More

Thank you for clean and friendly service. It was easy to set up appointment. Very happy It was easy to set up appointment. Very happy More