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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
178 Reviews

178 Reviews of Key Ford of Rockland - Service Center

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November 16, 2024

Got charged an extra $80 dollars for them replacing my headlight bulb while they were doing my oil change. So a $100 oil change cost me over $200 dollars. Plus I had a $100 dollars in my center console go More

by jameslassor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Key Ford of Rockland responded

Good morning, this is Marie Forbes. I spoke with the service manager who said he spoke with you prior and worked out the bulb charge by giving you a free oil change. I want to address the comment regarding your statement of missing money. Our technicians are good, honest folks who are paid fairly on salary. They all love working here and would never jeopardize their job or their reputation by stealing.

November 16, 2024

I had my car fixed at Key Ford. It is purring Now. A new muffler did the trick. I am very happy and everyone has noticed that my car sounds great. Thanks to Key Ford of Rockland More

by 9acrewoods22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Forbes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Batty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 15, 2024

I was surprised that I don't get free oil changes with my leased vehicle More

by kferland56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

I will never do business with Key Ford. While it seems the work was adequate, communication lacked and what should’ve been a week long repair spanned almost a month. After leaving, I reques More

by Wpbengineer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Wight
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

Always beautiful and clean, employees are very friendly, prompt service, got to watch the old Walton’s reruns. Great dealership More

by Muffinmittens0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Gamage
November 13, 2024

Truck was taken in to replace tire sensors. They replace all 4 of them and programmed them as need. Problem solved. They quoted a price and stuck to it. More

by vickilbarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2024

Great service as always. Everyone was very friendly and they even brought my truck to me. Thank you! More

by toddstarbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tamara Strong
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2024

They are better now than when it was Rockland Ford. Caleb and Chris (the service advisor's) were very helpful and I didn’t have to wait too long to get my car repaired. Nice waiting area. More

by SCOTTMHHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gamage
November 05, 2024

I dropped off the vehicle after hours and when I picked it up everyone was very pleasant and my van was waiting for me in the bay, ready to go. More

by peterlearyplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 03, 2024

Outstanding service completed on time for the $ amount quoted. Caleb understood my tire needs working with me and my tight budget. More

by ellie.curtis128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wight
5.0
This rating includes all reviews, with more weight given to recent reviews.
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