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Key Ford of Rockland
Thomaston, ME
272 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 272 reviews
Verified Customer
August 31, 2024
Overall it was a decent experience. People were nice and straightforward. We appreciate the service and ability to get us back for our brake install. A couple of small/minor things that People were nice and straightforward. We appreciate the service and ability to get us back for our brake install. A couple of small/minor things that could be improved...1) You need some type of sun shade in the showroom/desk area. We were sweating and blinded by the sun coming through the wall of windows as we sat over the course of 6+ hours doing business. 2) With spending $40,000 on a new vehicle it'd be nice to have some complimentary water available. 3)My husband was texting with someone for days before we arrived for our appointment. We were under the impression that's who we were meeting. However, when we arrived the woman said we weren't talking to her and didn't know we were coming and was unaware of several things we had discussed over the course of those days. Not a huge deal but a little frustrating. More
by ccmason86
Employees Worked With
Evan Yandell
August 31, 2024
A one week job took five to complete. And although work was done under the warranty, the noise that I brought it in for still persisted and I was told that was normal. And although work was done under the warranty, the noise that I brought it in for still persisted and I was told that was normal. More
by markranger
August 31, 2024
Good choice of vehicles. Sales managers were very friendly and enjoyable to deal with. Nice to be able to trade near home. Overall good experience. Sales managers were very friendly and enjoyable to deal with. Nice to be able to trade near home. Overall good experience. More
by cwoodman001
August 30, 2024
Very helpful, great customer service Jessie and the crew are awesome. Clean, comfortable will definitely return are awesome. Clean, comfortable will definitely return More
by lindat0414
Employees Worked With
August 28, 2024
Needed to buy a car quickly due to my old one totalled. Walked in with some very specific criteria. Everyone I met was incredibly helpful and found me what I needed. Walked in with some very specific criteria. Everyone I met was incredibly helpful and found me what I needed. More
by sreehm
August 24, 2024
Luke and Tyler went over and above to get me in a vehicle I wanted! All the staff there were great! I will be a repeat customer I wanted! All the staff there were great! I will be a repeat customer More
by courtney.arsenault
Employees Worked With
Other Employees :
Evan Yandell, Ryan Derby
August 22, 2024
An hour and a 1/2 for a oil change and an inspection, which my vehicle failed and the prior oil change. When I was there, my car was absolutely fine.But suddenly now it's not. Now it needs out of the blu which my vehicle failed and the prior oil change. When I was there, my car was absolutely fine.But suddenly now it's not. Now it needs out of the blue seventeen hundred dollars of work. This is on top of it all The tech didn't know anything about my account for I had to answer the questions that I had regarding my vehicle. I'm not impressed.. More
by SLN2310
Employees Worked With
