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Key Ford of Rockland
Thomaston, ME
272 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 272 reviews
November 06, 2024
Great service as always. Everyone was very friendly and they even brought my truck to me. Thank you! Everyone was very friendly and they even brought my truck to me. Thank you! More
by toddstarbird
Verified Customer
November 05, 2024
Key Ford provided an excellent vehicle at an excellent price and provided fantastic Customer Service. price and provided fantastic Customer Service. More
by Jackmandle
November 05, 2024
They are better now than when it was Rockland Ford. Caleb and Chris (the service advisor's) were very helpful and I didn’t have to wait too long to get my car repaired. Nice waiting area. Caleb and Chris (the service advisor's) were very helpful and I didn’t have to wait too long to get my car repaired. Nice waiting area. More
by SCOTTMHHI
November 05, 2024
I dropped off the vehicle after hours and when I picked it up everyone was very pleasant and my van was waiting for me in the bay, ready to go. it up everyone was very pleasant and my van was waiting for me in the bay, ready to go. More
by peterlearyplumbing
Employees Worked With
November 03, 2024
Outstanding service completed on time for the $ amount quoted. Caleb understood my tire needs working with me and my tight budget. quoted. Caleb understood my tire needs working with me and my tight budget. More
by ellie.curtis128
Employees Worked With
November 03, 2024
They where very respectful concerned about my decision making. They weren't pushy in anyway. And didn't rush things. Only thing else I can say is Thank-you very much. And if I didn't mention anyone else p making. They weren't pushy in anyway. And didn't rush things. Only thing else I can say is Thank-you very much. And if I didn't mention anyone else please except my apologies. More
by timbushey57
November 02, 2024
Very effective and efficient. My car is in perfect condition even though it is 27 years old. Key Ford is the only thing place I take my Ford. My car is in perfect condition even though it is 27 years old. Key Ford is the only thing place I take my Ford. More
by Jvgbcpa
Employees Worked With
October 31, 2024
Paid $180 for diagnosis only to be told no problem. Thus, problem still exists and I'm out $180. Will probably have to take the problem to Wiscasset Ford for proper diagnosis and repair. Thus, problem still exists and I'm out $180. Will probably have to take the problem to Wiscasset Ford for proper diagnosis and repair. More
by wtower
Employees Worked With
October 31, 2024
I called for apt on 10/7 for oil change, state inspection, recall and rear wiper- scheduled for 10/16. Arrived and was told didn't have inspection sticker or wiper & was told would hold wiper, oth inspection, recall and rear wiper- scheduled for 10/16. Arrived and was told didn't have inspection sticker or wiper & was told would hold wiper, other work done, was given no indication that work was needed for inspection. I called on 10/25 to enqure about apt for remaing work- wiper and state inspection, scheduled for 10/31, wiper was replaced and I was told about breaks and leaking fluid so didn't pass inspection. Told I could come back on 11/14. 3 appointments for service requested on 10/7, needless to say I am not impressed but also spitting mad also never given any indication of cost for anything at any time. More
by beth
Employees Worked With
October 31, 2024
Great experience! Ace was my sales person. I tell all sales people up front when i go to a dealer ship i do like a “sales man”. I am easy going and thats what i am loo Ace was my sales person. I tell all sales people up front when i go to a dealer ship i do like a “sales man”. I am easy going and thats what i am looking for in a sales person. No high pressure. I interacted with probably 5-6 employees between 4-5 visits leading up to purchase. All of them were great. Between emails and phone calls Ace handled all of it very well. And the finance manager Marie who handled the loan process was very nice and easy to work with. What i like was a few times i stopped Ace was not available but those that helped me still took time with me even though they knew Ace was helping me. Just a great team of people. Thank you i love my truck. T More
by PAULGOLDEN04572
