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Key Ford of Rockland
Thomaston, ME
269 Reviews
Key Ford of Rockland is a proud member of the Key Auto Group.
We make the car buying process very simple by displaying the lowest price on the window. We believe there is more to buying a vehicle than worrying about the price. For that reason, Key Auto has simplified that process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. This way, when you leave a Key Auto Dealership, you're confident you've received the absolute best deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 269 reviews
November 20, 2024
Excellent service and very professional staff. I got in and out when they said I would. I got in and out when they said I would. More
by Guy
Verified CustomerEmployees Worked With
November 17, 2024
Dealership staff were professional and prompt. The complete experience was efficient and explained thoroughly. Key Ford has a team that cannot be beat and a selection vehicles covering every want. The complete experience was efficient and explained thoroughly. Key Ford has a team that cannot be beat and a selection vehicles covering every want. More
by rickb7
November 16, 2024
Got charged an extra $80 dollars for them replacing my headlight bulb while they were doing my oil change. So a $100 oil change cost me over $200 dollars. Plus I had a $100 dollars in my center console go headlight bulb while they were doing my oil change. So a $100 oil change cost me over $200 dollars. Plus I had a $100 dollars in my center console go missing after my oil change. Maybe that was just a coincidence. So a $100 oil change cost me over $300. Not a good day for me. More
by jameslassor
Employees Worked With
November 16, 2024
Dishonest / Unprofessional /Unethical practices not sure how they are in business with this kind of bad behavior how they are in business with this kind of bad behavior More
by stephen55
November 16, 2024
Went beyond the obvious to make short work of resolving a 5 or 6 part problem that eventually was found to stem from 1 very old fashioned cause — melted insulation on an exposed wire. 5 or 6 part problem that eventually was found to stem from 1 very old fashioned cause — melted insulation on an exposed wire. More
by davros188
November 16, 2024
Great service - they diagnosed my issue and got it fixed quickly. Would recommend Key Ford service! quickly. Would recommend Key Ford service! More
by slg828
Employees Worked With
November 16, 2024
I had my car fixed at Key Ford. It is purring Now. A new muffler did the trick. I am very happy and everyone has noticed that my car sounds great. Thanks to Key Ford of Rockland It is purring Now. A new muffler did the trick. I am very happy and everyone has noticed that my car sounds great. Thanks to Key Ford of Rockland More
by 9acrewoods22
Employees Worked With
November 15, 2024
I was surprised that I don't get free oil changes with my leased vehicle leased vehicle More
by kferland56
Employees Worked With
November 15, 2024
I was very unhappy I only received 1 key on a used vehicle purchase. I have worked at a dealership before and if the car was taken in on trade with 1 key we would make one up at no charge to customer. vehicle purchase. I have worked at a dealership before and if the car was taken in on trade with 1 key we would make one up at no charge to customer. They refused said they were all in on the deal. I will be buying a new bronco but not from Key. More
by susan.york
November 14, 2024
I will never do business with Key Ford. While it seems the work was adequate, communication lacked and what should’ve been a week long repair spanned almost a month. After leaving, I reques While it seems the work was adequate, communication lacked and what should’ve been a week long repair spanned almost a month. After leaving, I requested to be removed from all correspondence but still get emailed about purchasing a vehicle. Not recommended. More
by Wpbengineer
