Kerry Volkswagen

Very Friendly I went in for a brake issue and a recall. Work was done promptly and they didn't try to sell me anything I didn't need. Service reps were also very in I went in for a brake issue and a recall. Work was done promptly and they didn't try to sell me anything I didn't need. Service reps were also very informative on the process of fixing my car. More

service performed, problems resolved why is this required. are you not happy enough with this brief summary, oh my. oh my oh my oh my why is this required. are you not happy enough with this brief summary, oh my. oh my oh my oh my More

great job we were very impressed everyone was very friendly and did an excellent job with my car, we will definitely recommend this location to our friends and we were very impressed everyone was very friendly and did an excellent job with my car, we will definitely recommend this location to our friends and family More

Very professional, no pressure sales They let me roam the lot without any pressure, got me the keys quickly on the two cars I wanted to test drive. I believe I got a fair price, and they They let me roam the lot without any pressure, got me the keys quickly on the two cars I wanted to test drive. I believe I got a fair price, and they were very helpful in completing the process in a expeditious manner. More

super pricey, forgot a requested svc Went in for the scheduled $80k maint... Same as Kerry Nissan, the website lists specific mileage service for around $100, but by the time you've gave Went in for the scheduled $80k maint... Same as Kerry Nissan, the website lists specific mileage service for around $100, but by the time you've gave them your keys it's up to almost a $1000 (JUST for normal routine maint.). To keep my warranty I have to take it in for recommended service (and it's a good thing you know, keeping up on it) at a dealer, but I'd almost rather pay a few thousand for a broke down car to be fixed than shell out a grand each visit. Also requested to have them look at the non-working cruise control; the usual VW issue with cruise controls that just stop working/don't work... Never happened. Picked it up near the end of the day and the guy forgot to ask about it, and after asking the tech he basically told me what I told him needed to be done when it was dropped of (basically resetting a computer that controls it). Said he'd cover the diagnostic test, but after dropping a grand on maint., that should be covered at no cost (diagnostic AND fix, since it's only a reset). Not a huge deal, but for spending a thousand bucks it kind of is. I like the 'peace of mind' of using a dealer, since they know the vehicles and use the specific recommended fluids, etc., but that peace of mind is gone when realizing I'll be paying interest for months on routine maint., especially when they forget a request. I probably wouldn't be as irked by it if the website scheduling was transparent and true to the service requested. To go from $127 to $980 is quite a change... The $80k svc is actually priced at an oil change, and an inspection, not the actual recommended maint. More

Poor Customer Service I have a relatively new Golf TDI and took it to Kerry for the service as part of a Scheduled Maintenance Plan Contract that I had purchased through a I have a relatively new Golf TDI and took it to Kerry for the service as part of a Scheduled Maintenance Plan Contract that I had purchased through another VW dealer. Despite stating that the left headlight had burned out on the overnight drop-off card I had to remind them that my left front headlight had burned out at about 25K miles - which I felt was strange, and when I enquired whether VW covered the early burn out of a headlight I was told that I was free to contact them and ask. They also informed me that there was a bubble on one of my tyres - and again I was told that I was free to contact VW America them and ask if there was a warranty against road damage. Surely as the dealer Kerry would have access to someone who they could talk to on my behalf - and ask them if they could call me and discuss the situation - rather than me having to negotiate the VW phone tree looking for someone. Finally, as VW had sent me a voucher for $500 to be used in a VW dealership I tried to purchase the VW Care Plus package from them - guess what Kerry does not sell them - it seems that each dealership can decide whether or not they will sell VW Care Packages! IF VW is trying to win back Americas trust - having dealers like Kerry is certainly not helping them at all More

Bad service I called no one answered left message for someone to call me back make appointment to get my oil changed in my bettle gsr no on ever called me back I called no one answered left message for someone to call me back make appointment to get my oil changed in my bettle gsr no on ever called me back poor business More

Friendly, quick and professional! Always great service at Kerry service center. Mike does a great job, is very quick so to not keep me waiting, and is always keeping me up to date on s Always great service at Kerry service center. Mike does a great job, is very quick so to not keep me waiting, and is always keeping me up to date on services needed now and coming up in the near future. I will always go to this service center to see Mike with my Jetta. More

Radiator light on Justin got me in quickly, and was very thorough when explaining that the light wasn't the radiator warning. I had just purchased this car from Jake S Justin got me in quickly, and was very thorough when explaining that the light wasn't the radiator warning. I had just purchased this car from Jake Sweeney and was just getting to know it. The light was the indicator on the trip dash, where you can scroll through via wiper handle to see all kinds of information. And it was defaulting to the temp of the engine reading. They were quick and thorough and polite. Just what I like! More

2016 Passat SE with Technology The sales person was extremely helpful and a pleasure to work with. He answered all my questions and was constantly in touch to let me know the statu The sales person was extremely helpful and a pleasure to work with. He answered all my questions and was constantly in touch to let me know the status of finding a vehicle with everything I wanted. More