Kerry Volkswagen

Great Service I arrived at 8:30 and drove into the garage by the service desk. The service person was welcoming and took my information right away. My car was in f I arrived at 8:30 and drove into the garage by the service desk. The service person was welcoming and took my information right away. My car was in for an oil change. The service area was very nice with a fresh box of donuts on the table. My car was finished in 40 minutes and I was out the door with a Merry Christmas. Best experience ever!! Love the VW guys! More

Luv my new Passet. Service was Great. We have bought several cars from Kerry Volkswagen and have had no problems.Azra was very helpful and explained everything we asked Service was Great. We have bought several cars from Kerry Volkswagen and have had no problems.Azra was very helpful and explained everything we asked about the car. More

Always Great They have the best service department in Florence KY they always work hard at pleasing their customers, we will always keep a Volkswagen from Sales They have the best service department in Florence KY they always work hard at pleasing their customers, we will always keep a Volkswagen from Sales to service you can't go wrong More

Exceptional Customer Service I got a tow to the dealership without an appointment and needed a new tire. Cody helped me get the tire I needed and the crew took care of me in great I got a tow to the dealership without an appointment and needed a new tire. Cody helped me get the tire I needed and the crew took care of me in great time! I was able to make it in the office that day because of their quick turn around. More

Very Disappointing I have been using this dealer for 4 1/2 years. Until this last visit they have been pleasant, efficient, and very courteous. This time, a simple 48 ho I have been using this dealer for 4 1/2 years. Until this last visit they have been pleasant, efficient, and very courteous. This time, a simple 48 hour parts fix turned into a 6 day ordeal which was truly lacking in communication. I had to drive down to the dealership because they did NOT call me back the first time......and the second time.....I was called after I had waited for a reply over 24 hours, was unable to reach them by phone, and resorted to sending an email to the dealership. The part being fixed was a front headlight mechanism.....and I was told I could drive it. Really? At Night? It was only after that I was told they did have courtesy cars. Sorry.....this is no way to keep your customers....especially one who has paid off their vehicle and been a loyal customer in every way. More

Great Service for a small service center I came to this dealer on scheduled visit due to a check engine light issue and routine maintenance. As soon as i walked in the service center the serv I came to this dealer on scheduled visit due to a check engine light issue and routine maintenance. As soon as i walked in the service center the service advisors greeted me and started helping me right away. Within minutes they had my vehicle visually inspected and ready for the technicians. After about an hour wait, due to high volume of customers, they came to me with the issue of the check engine light and explained the reason for the issue and showed me the cost after parts and labor before deciding on fixing the issue. They even went out of their way to contact my extended warranty company to see if it would be replaced for reduced cost. They did a great job on how quick they got the car back to me the only issue i had was that the technicans all take lunch at the same time and i had to wait an extra hour of repair. The staff here is great and dealt with my no sleep attitude very well and recommend them More

Great, unfailing service I've been taking my Beetle to Kerry for service for 6 years now and I have always been satisfied. The staff is very professional and friendly. Wait ti I've been taking my Beetle to Kerry for service for 6 years now and I have always been satisfied. The staff is very professional and friendly. Wait times are doable, so I never have had to leave my car. It's nice to need a repair and actually get the problem solved. More

Swift, reasonable price Received basic tutoring on how to use some of the electronic features of the VW Beetle. For example, I did not understand the locking mechanism for t Received basic tutoring on how to use some of the electronic features of the VW Beetle. For example, I did not understand the locking mechanism for the doors. Thought it was broken. Was taught how it works. Young man (whose name I didn't get) was gracious enough, smart enough, to NOT say "you dummy" or something to that effect. With his pleasant smile and humorous approach to these types of things, he is retaining customers for the business. There was no charge for the tutoring. More

In & Out (not the burger joint) Took my 2006 VW beetle for a 60K check. Showed up early and they were able to accept my car immediately. Maintenance was done early at a cost less t Took my 2006 VW beetle for a 60K check. Showed up early and they were able to accept my car immediately. Maintenance was done early at a cost less than estimated. Justin was professional, courteous and knowledgeable. Outstanding service! More

said it and did it we took my wifes Tiguan in for a rattle in the front end, they found some other thing that needed attention but did nothing without my O.K. it took tw we took my wifes Tiguan in for a rattle in the front end, they found some other thing that needed attention but did nothing without my O.K. it took two trips but they didnt give up until the problem was solved. i felt we got value for our money ans the staff, from the service writer to the manager treated us great . More