Kendall Subaru of Fairbanks

Horrible experience every time I have visited I first visited because the back tires of my new Forester were wearing unevenly (the vehicle only had 13,000 miles on it). It was clearly something th I first visited because the back tires of my new Forester were wearing unevenly (the vehicle only had 13,000 miles on it). It was clearly something that fell under by warranty, but they argued with me and tried to tell me it was my fault because I must be carrying to much weight in the back of the vehicle (the only thing I usually have back there is an emergency kit). A few months later I decided to tighten my belt and get out of the lease for the Forester so I could buy a cheaper used vehicle. The sales manager I talked to gave me the wrong information and ended up costing me THOUSANDS of dollars!! I now have a used vehicle which rolled into a tree when parked at my house. As my only vehicle it was important I get it in right away for an inspection to make sure it was safe to drive as it hit the tree pretty hard. The Toyota dealership is one of the only mechanics open on weekends. I called first thing in the morning and the person I talked to said she would talk to some people to try to squeeze me in and get back to me within the hour. Its been 7 hours and I am still waiting. I have called several times and left messages with many different people but nobody has returned my call. I guess its not important to them to have the business from a person who's vehicle will probably cost several thousand dollars to repair, not to mention the fact that it is currently dangerous to drive. I will be waiting until Monday to take my car to a mechanic who will actually appreciate my business. More

Terrible service every time, poor quality of work I do not trust the quality of their work. They either do not find the problem or don't fix properly. I do not trust the quality of their work. They either do not find the problem or don't fix properly. More

My sales experience simply could not have been made any easier! Our sales person - Lynn Holmgren - listened attentively to our situation (after we had just "totaled" one of our cars in a collision), discu easier! Our sales person - Lynn Holmgren - listened attentively to our situation (after we had just "totaled" one of our cars in a collision), discussed our needs, located the exact vehicle we were looking for, and presented us with a great deal...with many great personal touches along the way. This is our second vehicle purchased from Kendall (and from Lynn at that dealer) and I doubt we would shop anywhere else. Definitely worth the trip for us from Anchorage to Fairbanks to work, once again, with these fine folks. "Highly recommended!" More

I did not have an appointment, I was helped quickly. I heard a horrible noise when driving from the front wheel, it started all of a sudden. It was a rock that got caught ............I'm so glad it was s heard a horrible noise when driving from the front wheel, it started all of a sudden. It was a rock that got caught ............I'm so glad it was simple. Lisa facilitated a quick inspection and I was on the road within an hour. THANK YOU ! More

I made a comment about Dana Smith, however, evey time I visit, I get awesome help from George and Tony too !! I just didn't want to leave anyone out - they are a great team and work well together. thank visit, I get awesome help from George and Tony too !! I just didn't want to leave anyone out - they are a great team and work well together. thank you More

Bobby Chance has been my servuce advisor for the majority of the work I've had done at Kendall, and I am so impressed with his thoroughness and ability to make sure the job is done correctly. This past we of the work I've had done at Kendall, and I am so impressed with his thoroughness and ability to make sure the job is done correctly. This past week I wasn't sure my block heater was working properly and he made sure that the repairs that had been done were as they should be so I'd have no worries at 40 below. i really appreciate his willingness to go the extra mile for the customer--and his pleasantness. Thank you! More

My driver's side windshield wiper stopped working, so I brought in my car to the service department. I was greeted by Mr. Bobby Chance and he said they would take care of it right away. I waited for just brought in my car to the service department. I was greeted by Mr. Bobby Chance and he said they would take care of it right away. I waited for just a few minutes in the lounge and Mr. Chance came in and told me it was all done. He led me back to my car and I was on my way. Fast and friendly service! It is comforting to know, as an Army wife, that while my husband is away (like he is now for a 6 week training), I can take my car in to Kendall and it will be taken care of. That's one less worry for me. Thank you so much! Marla W. More

What can I say but positive things about my experience with Kendall Toyota of Fairbanks. I knew I needed a truck but was unsure of the maker I wanted to go with. I met the salesperson, Kendra Dixon, on my with Kendall Toyota of Fairbanks. I knew I needed a truck but was unsure of the maker I wanted to go with. I met the salesperson, Kendra Dixon, on my first visit to the Toyota dealership. She wasn't pushy and gave me the straight facts on the tundras. I was still undecided but went home and looked at the consumer reports that Kendra referred too. Everything she told me was true about safety and the resale value of the tundra. Once I decided on the truck I had to get my jeep appraised. A few days later Matt Fazio, another floor sales person at Toyota, helped me with that process. He was extremely personable and conversed with ease. With Kendra and Matt's assistance my decision to buy a Tundra was simple. When I made the final deal, Kendra had me in and out of the dealership in just a couple hours. She was amazingly efficient at helping me get the best deal possible, which I appreciated. Overall, I am extremely satisfied with my Tundra and have zero regrets buying from Kendall of Fairbanks. Thank you Kendra and Matt for making the experience simple and enjoyable! I will easily refer to you guys when talking about my truck purchase. More

I cannot tell how many hours Lynn and Chris spent I cannot tell how many hours Lynn and Chris spent emailing me back and forth before I bought my sienna. The following are the reasons I went with Toy I cannot tell how many hours Lynn and Chris spent emailing me back and forth before I bought my sienna. The following are the reasons I went with Toyota even though I test drove at least 20 vehicles in the community: 1. Lynn and Chris went out of their way to answer my questions and research the vehicle I wanted @0% financing. 2. I really wanted leather seats but did not want the “package “that came with it. Lynn set up the reupholster, getting me the leather/heated seats I wanted, even the color I wanted. Problem solved. 3. I took my husband’s Toyota to the service department; I had torn off the mud flaps when I got it stuck. I am sorry I did not get the name of the gentleman who ordered the replacement parts. I told him I needed to get it fixed before my husband got home, so he would not know what I had done. He asked if I wanted it permanently fixed or fixed long enough so that I could blame it on HIM! I am still laughing at that. The bottom line was that the customer service was above and beyond. I LOVE my new Sienna, and feel like I got the exact vehicle I wanted. Toyota of Fairbanks outshines any of the dealerships here, is proactive without being overly pushy. The building is beautiful, the staff professional and have a great since of humor. I will buy all of my future vehicles here. Thanks again. Tracy A. Terry More

went into test drive a vehicle and walked out with the keys they really went the extra mile to get me in the car that fit me and found one the met my price range keys they really went the extra mile to get me in the car that fit me and found one the met my price range More