Kendall Subaru of Fairbanks

Bobby Chance has been my servuce advisor for the majority of the work I've had done at Kendall, and I am so impressed with his thoroughness and ability to make sure the job is done correctly. This past we of the work I've had done at Kendall, and I am so impressed with his thoroughness and ability to make sure the job is done correctly. This past week I wasn't sure my block heater was working properly and he made sure that the repairs that had been done were as they should be so I'd have no worries at 40 below. i really appreciate his willingness to go the extra mile for the customer--and his pleasantness. Thank you! More

My driver's side windshield wiper stopped working, so I brought in my car to the service department. I was greeted by Mr. Bobby Chance and he said they would take care of it right away. I waited for just brought in my car to the service department. I was greeted by Mr. Bobby Chance and he said they would take care of it right away. I waited for just a few minutes in the lounge and Mr. Chance came in and told me it was all done. He led me back to my car and I was on my way. Fast and friendly service! It is comforting to know, as an Army wife, that while my husband is away (like he is now for a 6 week training), I can take my car in to Kendall and it will be taken care of. That's one less worry for me. Thank you so much! Marla W. More

What can I say but positive things about my experience with Kendall Toyota of Fairbanks. I knew I needed a truck but was unsure of the maker I wanted to go with. I met the salesperson, Kendra Dixon, on my with Kendall Toyota of Fairbanks. I knew I needed a truck but was unsure of the maker I wanted to go with. I met the salesperson, Kendra Dixon, on my first visit to the Toyota dealership. She wasn't pushy and gave me the straight facts on the tundras. I was still undecided but went home and looked at the consumer reports that Kendra referred too. Everything she told me was true about safety and the resale value of the tundra. Once I decided on the truck I had to get my jeep appraised. A few days later Matt Fazio, another floor sales person at Toyota, helped me with that process. He was extremely personable and conversed with ease. With Kendra and Matt's assistance my decision to buy a Tundra was simple. When I made the final deal, Kendra had me in and out of the dealership in just a couple hours. She was amazingly efficient at helping me get the best deal possible, which I appreciated. Overall, I am extremely satisfied with my Tundra and have zero regrets buying from Kendall of Fairbanks. Thank you Kendra and Matt for making the experience simple and enjoyable! I will easily refer to you guys when talking about my truck purchase. More

I cannot tell how many hours Lynn and Chris spent I cannot tell how many hours Lynn and Chris spent emailing me back and forth before I bought my sienna. The following are the reasons I went with Toy I cannot tell how many hours Lynn and Chris spent emailing me back and forth before I bought my sienna. The following are the reasons I went with Toyota even though I test drove at least 20 vehicles in the community: 1. Lynn and Chris went out of their way to answer my questions and research the vehicle I wanted @0% financing. 2. I really wanted leather seats but did not want the “package “that came with it. Lynn set up the reupholster, getting me the leather/heated seats I wanted, even the color I wanted. Problem solved. 3. I took my husband’s Toyota to the service department; I had torn off the mud flaps when I got it stuck. I am sorry I did not get the name of the gentleman who ordered the replacement parts. I told him I needed to get it fixed before my husband got home, so he would not know what I had done. He asked if I wanted it permanently fixed or fixed long enough so that I could blame it on HIM! I am still laughing at that. The bottom line was that the customer service was above and beyond. I LOVE my new Sienna, and feel like I got the exact vehicle I wanted. Toyota of Fairbanks outshines any of the dealerships here, is proactive without being overly pushy. The building is beautiful, the staff professional and have a great since of humor. I will buy all of my future vehicles here. Thanks again. Tracy A. Terry More

went into test drive a vehicle and walked out with the keys they really went the extra mile to get me in the car that fit me and found one the met my price range keys they really went the extra mile to get me in the car that fit me and found one the met my price range More

The buying experience was great. Everyone was cordial and helpful. I have owned a suraru before and can't wait to enjoy this one. I love my car. and helpful. I have owned a suraru before and can't wait to enjoy this one. I love my car. More

Great experience with sales team, felt like they were working to give best deal possible, very helpful and knowledgable. Will continue to recommend to friends and family. working to give best deal possible, very helpful and knowledgable. Will continue to recommend to friends and family. More

Both professionals were courteous and friendly. They were very knowledgeable and willing to go the extra steps so that we felt comfortable. That is why we chose to buy from Kendall! were very knowledgeable and willing to go the extra steps so that we felt comfortable. That is why we chose to buy from Kendall! More

I really like Theresa, the shuttle driver. I've had to use the shuttle service several times and she's always very courteous and friendly. use the shuttle service several times and she's always very courteous and friendly. More

Driving the shuttle van, Theresa drove me to and from work at the airport. She is the nicest and most pleasant driver I've had in my 9 1/2 yrs in Fairbanks. She even reviewed my paperwork with me. I hope work at the airport. She is the nicest and most pleasant driver I've had in my 9 1/2 yrs in Fairbanks. She even reviewed my paperwork with me. I hope she's still driving when my Tacoma needs it's next service. Thank you Theresa! More