Kendall Dodge Chrysler Jeep Ram - Service Center

IRREPONSIBILITY I took my truck for a recall to Kendall Dodge in perfect conditions and when I got it back it had a couples issues and wasn't running the same. They d I took my truck for a recall to Kendall Dodge in perfect conditions and when I got it back it had a couples issues and wasn't running the same. They don't want to be responsible for it now More

Extended warranty Mr Mayor was very kind and patient detailing to me the whole extended warranty package. I was not sure if it was worth extending or not. Mr Mayor was very kind and patient detailing to me the whole extended warranty package. I was not sure if it was worth extending or not. More

terrific service team Thank you Carlos, Paula and Bianca for taking care of me with quick efficient service, you guys are the best!! On such a busy saturday morning you too Thank you Carlos, Paula and Bianca for taking care of me with quick efficient service, you guys are the best!! On such a busy saturday morning you took care of me in an hour and a half, thank you!! More

Service Had an emergency with my car and called ahead to drop it off and they told me to bring it in right away was greeted by Carlos Blanco and he was very p Had an emergency with my car and called ahead to drop it off and they told me to bring it in right away was greeted by Carlos Blanco and he was very professional and friendly I was able to drop off my car and be on my most places have you bring in your car and your there for hours before they even see you I was able to continue on with my day and he even gave me a call to give me an update on when the vehicle was expected to be ready definitely coming back here for future services More

Unprofessional, Over priced, below poor customer service I bought a charger almost 3 years ago as clearly the sales shark just wanted the car off the lot and he took advantage of our needs. Fast forwarding t I bought a charger almost 3 years ago as clearly the sales shark just wanted the car off the lot and he took advantage of our needs. Fast forwarding to when the car needed service was another horrific disaster. My car went in on a Friday morning and by the following Monday afternoon, I STILL HAD TO WAIT AN ADDITIONAL HOUR to receive my vehicle. $1000 in and I couldn't even get priority from this place and have the technician come out and address the original issue the vehicle went if to be serviced for. A dealer that doesn't offer a courtesy loaner program leaves a lot of open questions as to where ones money goes. They do not care about the everyday lives and needs of their customers, especially after you've purchased the driven off the lot. I would NEVER BUY FROM KENDALL DODGE AGAIN, I rather use public transportation. At least the bus driver says good morning. Let's not even talk about the questionable employees they've for answering and directing calls. Shameful. UNPROFESSIONAL. OVER PRICED. BELOW POOR CUSTOMER SERVICE. More

Parts Dept. Great bunch of guy`s working in the Parts Dept. Everyone seemed to work as a team. Went in looking for a part I had no idea what it was called. Not on Great bunch of guy`s working in the Parts Dept. Everyone seemed to work as a team. Went in looking for a part I had no idea what it was called. Not only did they find my part, I left there knowing where it went and how to put it on. More

Mal servicio de mantenimiento Compre un jeep compass hace 1 año y he tenido que llevar el carro 5 a 6 veces a servicio pero nunca me pueden ayudar o la cita es para varios días des Compre un jeep compass hace 1 año y he tenido que llevar el carro 5 a 6 veces a servicio pero nunca me pueden ayudar o la cita es para varios días después, me toco cambiar de dealer para poder hacerle el servicio.a mi carro. Mal pero mal servicio. More

service was long but worth the wait Had to go for an oil change while I was waiting they found I had a few computers to update. They offered to take me home or to a local shopping center Had to go for an oil change while I was waiting they found I had a few computers to update. They offered to take me home or to a local shopping center while they completed the repair. EVEN had the car washed for me. When they were done they picked me up and brought me back to the dealer. More

Terrible customer service This dealership has terrible customer service. Sales associates are unprofessional. Service director Anthony Tamarit has no practical/common sense wit This dealership has terrible customer service. Sales associates are unprofessional. Service director Anthony Tamarit has no practical/common sense with dealing with customer issues or problem solving. No communication- their team won't call you back or leave you true estimate of completion of serviced vehicle. I'm curious to know if the General Manager knows how poorly this department is managed. I am eager to find another jeep dealership to work with. More

Dealers Service Department are Crooks Service Department Has Serious Lying Issues On 10/15/2015 I visited the Dodge Service Department and spoke with Service Director Anthony Tamarit. I i Service Department Has Serious Lying Issues On 10/15/2015 I visited the Dodge Service Department and spoke with Service Director Anthony Tamarit. I introduced myself and advised that I intended on bring my 2015 Ram 1500 Eco diesel in for the 10k service (oil and filter change) on Saturday morning. I told him that if they provide quality work at a fair price that I would be a dedicated customer. He said that they were a top notch shop and introduced me to Eddy Sanchez (Assistant Service Manager) who would be my service contact. I told both of them that I was an Electrical and Mechanical Aerospace Engineer and that I am more a little more knowledgably than the average consumer so be fair. I also asked them what was the traffic pattern for arriving early at the service area. They told me to come in through the main entrance and drive around the building to service entrance. They said that some people try to come in the side entrance but they do not open that side and they eventually figure it out (not a smart process on the dealer’s part). Saturday morning at 7:15am I arrive at the dealer and proceeded to the service area as directed. There were two other cars in front of me and two more at the side entrance with a chain across so they could not enter. The service area opened at 8am and they started to write up the two people in front of me. By this time there were about 6 more cars behind me. They directed me to move forward to and the Service Writer Bianca Suarez started to write me up. I told her that Eddy Sanchez was my service advisor and was he available. She said he does not come in for several more hours. I had her process me anyway since it was a simple service call. In the meantime there was a big commotion with the people on the side access who had been waiting since 7am and why they did not provide more instructions on where to enter (poor leadership and foresight of the Service Manager). My car was service and ready to be picked up in one hour as promised. I picked up the truck and then drove to the auto parts store where I purchased a new air filter so I would complete the 10k service with all filters and oil change. When I got home I installed the air filter. I looked at the oil filter cover and noticed that it had a nice layer of dust on it with no finger prints or any obvious handling. I then checked the oil stick and found the oil to be completely black. No oil or filter was changed! I was pissed to say the least. I immediately call the service writer Bianca and told her that I was going back to the dealer to get the service actually done this time. She told me that the oil will be black on the diesel. I disagreed and told her they were going to do it again and I wanted a meeting with the Service Director and the technician. I arrived at the dealer and was unable to find the Bianca so I looked and found Anthony the Service Director. I told him of my findings and how disappointed I was. He repeated what Bianca had said about the oil. I said even if that was the case how do you explain the oil filter cover being undisturbed. All I got was a stupid look and he then said that he was there when they changed the oil. I said I want them to do it again with me present. He agreed and the truck was put back into the shop. Anthony and I were present for the complete service this time and verified that the work was completed as should have been before. They were still saying that the oil would be black when we checked it. After the oil change the oil was check and was now showing a nice clean look. The oil filter was then replaced and when the filter element came out of the cover it was a dark black color with no signs of just being replaced. I also pointed out the handling of the cover in order to replace the filter which showed that there was definite proof the filter was not replaced. The truck was driven around the dealership and was checked again and it stayed a consistent nice and clean. Anthony and I spoke after and he still said that the oil was changed even though I was able to disprove him. When I asked about the filter he said he would go back and look at the filters that were removed because he said mine truck was the only diesel serviced this morning. He never conceded that his staff tried to rip me off and potentially cause damage to my new truck. More