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Hugo Monterroso

Overview Reviews (735) Inventory (716)

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Hugo Monterroso

Assistant Service Manager

Kendall Dodge Chrysler Jeep Ram

13355 SW 137th Ave.
Miami, FL 33186

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4.5

735 Reviews

Overview Reviews (735) Inventory (716)

Dealership Experience

10 yrs, 5 mos

Industry Experience

10 yrs, 5 mos

Languages Spoken

English

Spanish

4.5

735 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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735 Reviews of Hugo Monterroso

May 19, 2026

Dealership Rating

Employee Rating

Hugo is a great assistant and is always on top of my needs and provides me with the updates as needed. needs and provides me with the updates as needed. More

by Davidpena09071991

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 16, 2026

Dealership Rating

Employee Rating

Great service. I appreciate you coming in and going above and beyond. The whole team is super helpful. Thanks again team! I appreciate you coming in and going above and beyond. The whole team is super helpful. Thanks again team! More

by googilack

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Miguel Obregon, Paula Bean

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May 15, 2026

Dealership Rating

Employee Rating

Good ! The service advisor was very professional and the service was really good in general The service advisor was very professional and the service was really good in general More

by rki860209

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 15, 2026

Dealership Rating

Employee Rating

Very professional, feel like family. Without a doubt, my favorite dealer—great service and quality. ? Without a doubt, my favorite dealer—great service and quality. ? More

by scarlosfrancy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 04, 2026

Dealership Rating

Employee Rating

El mejor vendedor y financistas los que trabajaron mi negocio. Me llevaron al numero deseado, el que estaba buscando. La atencion especial. Te ayudan en todo. Recomendado al 100. negocio. Me llevaron al numero deseado, el que estaba buscando. La atencion especial. Te ayudan en todo. Recomendado al 100. More

by ALBERTO97SA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carlos Rodriguez, Anthony Tamarit, Felipe Francisco, Frank Vargas, Rodney Gallego

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May 05, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 01, 2026

Dealership Rating

Employee Rating

Outstanding service with Hugo Monterroso. Always caring and helpful, love his job and take care and listen to customers helpful. Always caring and helpful, love his job and take care and listen to customers helpful. More

by karmellinda

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 01, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2026 -

karmellinda responded

Outstanding service with Hugo Monterroso always caring and helpful to the customers. Hugo loves his job and take the the customers and listen so that way he reacts in an helping matter. 5 stars every time..

May 01, 2026 -

karmellinda responded

May 01, 2026

Dealership Rating

Employee Rating

If almost a month an my car is not ready I steel know what my car had what my car had More

by mcdana9

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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May 01, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@kendalldcjr.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 30, 2026

Dealership Rating

Employee Rating

Quick drop off everybody was very professional pick up was a little bit of a pain in the butt. There was other cars parked behind my truck other than that everything was great. was a little bit of a pain in the butt. There was other cars parked behind my truck other than that everything was great. More

by captrmb

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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May 01, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 28, 2026

Dealership Rating

Employee Rating

Treatment was amazing. Make you feel important. This people are amazing The mechanic came out to meet me and listened to my concerns and was extremely helpful and knowledge Make you feel important. This people are amazing The mechanic came out to meet me and listened to my concerns and was extremely helpful and knowledgeable on the TRX. More

by Vangriek

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Hugo Monterroso

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Apr 30, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 28, 2026

Dealership Rating

Employee Rating

Hugo was excellent great job, professional and knowledgeable he resolved my problems with my Pacifica in minutes knowledgeable he resolved my problems with my Pacifica in minutes More

by grmuschietti

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 30, 2026 -

Kendall Dodge Chrysler Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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