Kendall Dodge Chrysler Jeep Ram

The salesman, Mark Chapman was amazing. He was diligent and communicative during the process of my purchase. Not only was he understanding of the hurdles that his coworkers tasked me with, he was also very and communicative during the process of my purchase. Not only was he understanding of the hurdles that his coworkers tasked me with, he was also very patient. What followed was constantly waiting for the Finance manager, Victor, to process my paperwork. I had financing to cover the full amount to purchase the vehicle through a well known bank. Victor came to me numerous times to let me know that he was printing the contract for me to sign. Yet when Mark was able to explain how long I had been waiting (approximately 4 hours), Victor finally took me to his office and had just began printing the necessary documents while I was now present. His lack of time management and attention to detail created an entire mess. He made this process the worst I have ever experienced. He is extremely rude and difficult to work with. He caused me to miss a flight home, as I live in Maryland. He got upset that I needed a moment to attempt to find another flight since he caused me to miss the first one. His attitude is very nasty and he shouldn't be in contact with customers at all. Allow me to explain the massive headache he caused due to his negligence. I reached out to Mark about the misspelling of my name and he assured me that it would be fixed. Three days into driving the vehicle I was pulled over by a police officer. He informed me that the temporary registration pulled up a "silver" 2020 Dodge Charger Hellcat. This struck me as odd as the car was purchased with 14 miles and had never been painted. The car is red/burgundy. The officer checked the vin on the car and after showing documentation he allowed me to go. I didn't think much of this as I thought the officer basically profiled the car and just wanted to verify that it was my vehicle. The next time a relative was pulled over while driving my car. The officer explained that the vin number and car color on the temporary tag was inaccurate and did not match. This officer was not so lenient. He impounded my car and placed it on hold for investigation due to the suspicion of a fraudulent registration. This took place the day before Thanksgiving. As you can imagine, I was not happy. Upon trying to reach the detective that placed my car on hold he instructed me to speak to the departments Sargent. I tried that with no luck. I went to the tow yard and called Mark to let him know that Victor had created the registration incorrectly. He was very apologetic and was able to fix the issue within minutes and they released the vehicle to me. I immediately went to the dealership. Which was an hour away. Mark met me and introduced me to Angel, not a pleasant man. I explained to him the issue. He offered me a car wash and an apology. I asked to be reimbursed for his employees negligence. I'm sure at this point everyone knows that getting pulled over by a police officer is very nerve wracking and to be unaware of any registration issues on the car does not make it any better. I was terrified for my relative, as he is a black male. Upon asking to be reimbursed for the impound fees, due to his employee's negligence, he smiled at me and said "I'm not gonna do that" and proceeded to chuckle. I politely asked to speak with his manager. He said "sure, but he's just going to tell you the same thing". As I wait to speak with Hector, the manager, Mark comes to apologize for his coworkers unprofessional behavior. When I spoke with Hector he checked the vin and explained to me that that should not have happened. He was very clear and professional in everything he discussed with me. He verified that the registration was fixed within the DMV system and offered to issue a check for the impound fees. I can't imagine how badly this could have resulted with a routine traffic stop. I legitimately purchased this beautiful 2020 Dodge Charger Hellcat without dealer financing. This should have been a clean transaction but unfortunately not. More

Fantastic encounter with my sales rep, Nick Alfonso and a manager Kris. Walked away with a brand new 2020 Challenger Scat Pack for 39k out the door. Got home and found damage that occurred to the hood scoop, manager Kris. Walked away with a brand new 2020 Challenger Scat Pack for 39k out the door. Got home and found damage that occurred to the hood scoop, and front bumper before I bought the vehicle. Nick facilitated me dropping the car off to have the damage fixed, free of cost and offered a rental vehicle free of charge. I’ll be back to this dealership in the future. More

Bad Service They never answer their phones, Took in a van for oil change and check up, two weeks later we are still waiting. They offer horrible customer service They never answer their phones, Took in a van for oil change and check up, two weeks later we are still waiting. They offer horrible customer service, I will never bring another vehicle to them again. No one cares. No one calls back, no one answers the phone. Horrible service. More

The most horrible experience ever!! The sales rep Angel Garcia and Manager both waisted my time!! They were Showing a car that was already being negotiated. Garcia and Manager both waisted my time!! They were Showing a car that was already being negotiated. More