
Kendall Dodge Chrysler Jeep Ram
Miami, FL
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Service
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 AM
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Had to take the car in for issue with 4WD light, and then had a full check. Took more than a week, but George Ruiz kept me up to date at every step of the process. had a full check. Took more than a week, but George Ruiz kept me up to date at every step of the process. More
This dealer is incredible! Incredible people and deals. They’re so kind and attentive. You will be well informed, they make it so simple and easy. You don’t feel like you’re be Incredible people and deals. They’re so kind and attentive. You will be well informed, they make it so simple and easy. You don’t feel like you’re being a bother at all! More
Very please with the servi e provided by the staff especially Brian the Salesman. Will recommend to friends and family. especially Brian the Salesman. Will recommend to friends and family. More
Felipe provided excellent service and wss very efficient. My car had motor mounts replaced within a week and.the dealer provided a rental. Perfect service. My car had motor mounts replaced within a week and.the dealer provided a rental. Perfect service. More
I dropped off my vehicle for service on March 16, nearly a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehi a month later the vehicle is still sitting there. It has been the worst experience I've had with a service department I've had. I've owned Dodge vehicles for nearly 20 years. It took 8 days for my vehicle to be even looked at for diagnostics. My vehicle has a Lifetime Premium Mopar protection plan. I have escalated the issue to Mopar customer service to be told that they also can't get a hold of the service advisor, Fidel Martinez or that they are still waiting for authorization. Yesterday I received a text from my advisor with an update on my vehicle after no update for 10 days stating that they were still waiting on authorization. I asked for the manager to call me. After no response from the advisor, I called the dealer after the vehicle had been sitting for more than 4 weeks to speak with a service manager, Miguel, I was transferred to my advisor instead. I once again asked for the service manager and he ignored my request to get a service manager on the phone. He went on to say that they had submitted for warranty authorization 4 times and were still waiting. The only reason you would need to submit 4 times is if you are submitting an incomplete request that is missing information. Since Fidel had failed to communicate what was the diagnosis of the check engine light, I inquired about it and he stated that since I didn't authorize a $2,600 Diagnostic fee that they couldn't address the issue. At the time of drop off, he had started that it was showing an error tied to a coolant issue. So they are simply ignoring the entire reason I took the vehicle in four weeks ago and ignoring the fact that I paid nearly $4k in warranty to cover this exact kind of issue. I once again requested to speak with the service manager and Fidel advised he would call back when he had time. The day came and went and still no call back. Do not waste your time bringing your car to this dealership, they treat you like you are an inconvenience. More
They took forever to come up with a final number we could agree on. Marcos was great but the managers and Frank Llauro from finance were not good to deal with agree on. Marcos was great but the managers and Frank Llauro from finance were not good to deal with More
Very honest, knowledgeabke and helpful Sale associate. He was able to get us the deal desired. He was able to get us the deal desired. More