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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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February 03, 2022

The service was very prompt, thorough and was very transparent. The waiting area was very clean. More

by Pmyers1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 31, 2022

They had the part I needed and installed it quickly. People were friendly as well. I paid over $700 for a side mirror full of greasy finger prints. I suppose for another $100 they would have wiped it More

by a.anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug in parts , Drew Erdman
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Feb 17, 2022 -

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 28, 2022

Great service, helped me pay with ford pass points, in only an hour! Very Kind! More

by Pastorhartwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark in heavy truck.
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Jan 28, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 26, 2022

I am pleased with the service that l received. I will continue taking my car to Ken Ganly Ford. More

by Atu9391680
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Jan 27, 2022 -

Ken Ganley Ford Norton responded

It's great to hear that Drew was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

January 25, 2022

Scott has taken care of my van repairs, even though they have been on short notice. Repairs were done quickly and correctly. I live near Liberty Ford in Brunswick, but prefer to drive 45 minutes to your ser More

by Jdrazenovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl in parts and Briana in service.
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Jan 25, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear that Scott and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 25, 2022

Nice dealership . Everyone we dealt with on the phone or in person was freindly and professional More

by tberg444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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Jan 26, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Fulton, Drew, John, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 21, 2022

Prompt service department and never try to sell me a service I do not need. More

by Gamduck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Jan 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us a five-star rating. We appreciate you choosing Ken Ganley Ford. Please don't hesitate to reach out if you need anything else. We're always happy to help.

January 21, 2022

Mark and the guys in the truck shop are on the top of their game. In conjunction with Ford’s computer system they don’t miss any thing More

by denisw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark truck shop
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Jan 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department, Denis! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

January 20, 2022

Service person was very rude and had no clue what he was talking about. Started breaking words into syllables… Could not explain what was wrong with my truck. More

by Judson3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Spath
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2022 -

Ken Ganley Ford Norton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. You can reply privately to this message OR email customer relations at JWheatley@GanleyAuto.com Thanks!

January 17, 2022

I've had nothing but good experiences with Ken I've had nothing but good experiences with Ken Ganley's service dept. They took care of any issues I've had including extended warranty issues More

by Cleetus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

Jan 20, 2022 -

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford, Inc.. We are always more than happy to assist you if anything else comes up. Take care!

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