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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

Sort by
March 02, 2022

I love this dealer. So helpful and attentive. I’ll keep coming back for service and my next vehicle. More

by Thegenxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know their names.
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Mar 02, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

March 01, 2022

Always a pleasure to stop by and see all the people. and the great service and help with information about our car More

by rider123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
John Chapman
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 27, 2022

the work was accomplished, service rep was personable, return calls not timely, charge for labor was exorbitant! More

by Danielpmiller56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
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Feb 28, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 27, 2022

Always the best service and the friendly staff. Knowledgeable people and no surprises! We will continue to use them as we have in the past with our many vehicles we have purchased More

by KAREN.MARKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Feb 28, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

February 25, 2022

Great fast service and the guys were committed to finding the issue with my truck. There is a reason all my buddies tell me to go to ganley More

by Ckorosa1123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Ckorosa1123 responded

Thanks guys. You always take care of me

February 25, 2022

Efficient and was able to hook me up with a loaner. Since they had found another issue that needed repaired. More

by DNA0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
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Feb 27, 2022 -

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

February 24, 2022

Very fair, reasonable, and Paul , service writer very trustworthy. Overall service done right and on time. Also, thank you for car wash. More

by Vidabaer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 25, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

February 21, 2022

The service guys were very kind and helpful. They made it fast in and out. I will definitely come back to Ganely!! More

by Ljansen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Feb 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 21, 2022

The Service Representative, Paul, was friendly, polite & courteous as he greeted the customers with a smile and eye contact. He was knowledgeable as he frequently updated and explained the service provided More

by gail.leksan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano 5 Stars!
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Feb 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

February 21, 2022

Great experience with the service department. Very knowledgeable, courteous and friendly. Two thumbs up! Thank you. More

by Mike_J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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