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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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March 22, 2022

Paul Asano bent over backwards to get my Ford app up and running. This should have been done for me when I bought my car last year. I am so excited to say I now have remote start and much more because he More

by BETHIE2682
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul asano
Mar 23, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 21, 2022

Promptly received, work completed as promised, friendly and knowledgeable service team. Efficient at checking/out. More

by rstopcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

Mar 23, 2022 -

Ken Ganley Ford Norton responded

Hello, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Ken Ganley Ford, Inc.

March 19, 2022

The service advisor was nice and friendly. But the mechanic that looked at my truck is a joke. Said I have sludge in my motor and advised motor replacement. I took the top off the head off and More

by Bigjon1232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Spath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2022 -

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story

March 17, 2022

Had to wait a bit to get the RV in but when I did it was great service. Mark answered my questions and was very friendly. Once it was in to be serviced it was done in 2 days. More

by Mastermurzda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
Mar 18, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 16, 2022

Scott in service Mark in parts John the service manager all 3 of them are fantastic people I've known Mark and John from. Spitzer wen they left I followed cause they go above a d beyond More

by Mignanomignano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark works in the back
Mar 18, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with John, Scott, and Mark here at Ken Ganley Ford. We appreciate your business and hope to see you again soon!

March 15, 2022

Drew in service was nice, precise, and got my truck washed to boot. And Tony was my Uber back home so I didn't have to wait. Nice man and easy to talk to. More

by Tgainer2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew., Drew Erdman
Mar 15, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Drew and Tony to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

March 14, 2022

Friendly and helpful with addressing the issues at hand, quote of recommendations to fix issues More

by Willismith132
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 14, 2022

Fabulous, wonderful, always helpful. Have gotten all our vehicles from them for many many years. Now our kids buy from Ganley!! More

by NIKADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

March 10, 2022

Excellent service! the Mechanics and service advisors went above and beyond in getting me in and out in record time! More

by Djnbastock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All Mechanics working on 3/9/2022!, Drew Erdman
Mar 11, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 10, 2022

Ganley always accepts my car without an appointment. It’s a great place because I’m in the road all the time More

by Bernie.paridon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
Mar 11, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Bernie, and for taking the time to leave us this wonderful feedback!

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