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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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March 30, 2022

Always have received great, honest service at fair prices from Ken Ganley Ford. They only place I take this vehicle for service. More

by Rhobes P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

March 30, 2022

Helpful and kind service. My Car was completed in a couple hrs. Washed my car for me. I was pleased with the service. More

by klyons7950
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford. We appreciate your business and hope to see you again soon!

March 30, 2022

I was told job would take apprx. 2 hrs. I sat for 3. Guy said he looked for me. I saw him come in but he didn't call my name. Very disappointed this time. More

by Roslyn Waugh Harris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Paul Asano
Report | Print
Apr 16, 2022 -

Ken Ganley Ford Norton responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Roslyn, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

March 30, 2022

Great location for me service people polite And friendly. Quick service and thorough. And knowledgeable. More

by 8206nks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2022 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 31, 2022 -

8206nks responded

GREAT

March 29, 2022

The service manager (Paul) keep me very well informed. Very satisfied with the work. Thank you More

by Gerverwine
Recommend Dealer
Yes
Employees Worked With
Paul in service department
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Mar 29, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for Paul and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 29, 2022

Ganley Ford was able to troubleshoot and fix the suspension problem on our Explorer while it was in for a recall issue. I don’t love the up front cost to diagnose the problem, but in the end they fi More

by JASONTBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Mar 29, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business, Jason, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 28, 2022

This dealership is awesome! Great team and great service employees. Always get you in for an appointment when you need to get an oil change or anything done! Would highly rec More

by jennifer_jacobs41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Jennifer, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

March 24, 2022

The service department was Very friendly and Quick. Got me in right away and out in a timely manner. More

by Brittie12986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Erdman
Report | Print
Mar 24, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford.

March 23, 2022

My favorite dealership. Friendly staff. Very clean. Great place to get a vehicle. I recommend highly More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Forsythe, Drew Erdman
Report | Print
Mar 23, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Matt, and for taking the time to leave us this wonderful feedback!

March 22, 2022

Friendly, professional and prompt service department. I have been taking my vehicles here for years and will continue to do so. More

by wr250f_15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Iglehart, Drew Erdman
Report | Print
Mar 22, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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