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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews
Call Service Center (877) 839-4979

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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April 19, 2022

The service dept staff were very professional and helpful. My car was repaired in less time than I had anticipated. More

by MOESCHGER7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

April 18, 2022

Great people. Great service Scott is the best salesman. He helps me with any questions I have. More

by Graening123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Baumgardner
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Apr 18, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 18, 2022

They are always very helpful and willing to go the extra mile. The parts department is also very good and help me whenever I need it. More

by 1980eagle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Byrd
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Apr 19, 2022 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

April 17, 2022

Brought vehicle in and promptly assisted Service repaired vehicle and was on the way Highly recommend service department More

by mschneides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Apr 19, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 09, 2022

Thank you Sean for your great service look forward to doing business again.Thank you 😊 More

by Cynthia.bester765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
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Apr 11, 2022 -

Ken Ganley Ford Norton responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 06, 2022

Very professional and courteous,both jobs were completed in a timely manner, I will be returning for future maintenance, very pleased with service. More

by Mbarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2022 -

Mbarr responded

Great job

April 05, 2022

I feel like being female makes men think I know nothing about cars and if I don’t want the deal they offer i feel like I’m talked to like trash More

by Car driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Magyarics
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Ken Ganley Ford Norton responded

Thank you for this feedback. We are replying to you publicly since you never responded to our private reply on April 5th. We're very sorry to see that you feel that you were not communicated with in a proper manner. However Adam has been on medical leave for months so we would like to speak with you get more info so that we can get to the bottom of this. Can you please either reply to this OR email the customer relations manager at JWheatley@ganleyauto.com with the name on your account and a phone # to contact you. Thanks!

April 04, 2022

I took the car to the service department to repair 2 items. I was pleased with the results. More

by Steve K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2022 -

Ken Ganley Ford Norton responded

Steve, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 04, 2022

I drove 45min out of the way from my house as these are the only folks I trust with my baby. Excellent service. More

by Art Thritus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Erdman
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Apr 05, 2022 -

Ken Ganley Ford Norton responded

Art, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Ken Ganley Ford!

April 01, 2022

Was easy to get a service appointment and a ride home and another to pick up my vehicle. More

by REVERE.MAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asona
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Apr 02, 2022 -

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

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