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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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June 24, 2022

Ashley is the best and being able to talk to a tech about my problem makes me know this is the dealership of my choice More

by Mudwheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley, service department. Should list these people first before sales
Jun 26, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! If you have any further questions, please give us a call. We're always happy to help!

June 22, 2022

The service advisors were very nice and helpful. Also the work was done quickly and the process as a whole was nice and easy. More

by Bjaros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2022 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 21, 2022

Our truck windows were smashed in on a Friday night out of town at an 11U baseball game, evidently they really wanted our Yeti Cooler. They caused a couple thousand dollars worth of damage and our insuran More

by MLDavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jody Wheatley
Jun 21, 2022 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 21, 2022

Ken Ganley goes out of their way to get my vehicle in for service in a very timely manner. More

by kevin.rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Kevin, and for taking the time to leave us this wonderful feedback!

June 18, 2022

I was having electrical module issues with my 2010 F-150. Ganley Ford service was able to find the parts to fix it and get me back on the road. They did a great job. More

by LOUIEEDL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2022 -

Ken Ganley Ford Norton responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 02, 2022

I brought my car in without and appointment and they had it fixed , washed and out the door in 2 hrs. More

by Kareymehome21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

May 26, 2022

Took two months to get in but the service department was polite and professional . Work was done in timely manner. I will return whenever service is due. Thanks More

by dans
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark
May 27, 2022 -

Ken Ganley Ford Norton responded

Hi Dans, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2022

They are extremely busy & usually need to keep my car overnight - but they always communicate with me about any delays or problems. Very courteous employees. More

by Lincoln Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022 -

Ken Ganley Ford Norton responded

Hi Lincoln, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

May 20, 2022

Great service very experienced people service was performed so quickly and as requested and described when vehicle was dropped off More

by Mathesonrm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 19, 2022

What a pleasant experience. Seeing happy folks at their job built my trust in Ganley. More

by slagebr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan, (porter)
May 20, 2022 -

Ken Ganley Ford Norton responded

Hi , we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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