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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,131 Reviews

1,131 Reviews of Ken Ganley Ford Norton - Service Center

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July 12, 2022

I was very happy with my experience at Ganley Ford. They installed a Roush Fox leveling kit on my 2021 Ranger. As soon as I met Scott Spath (Service Advisor) I knew I had made the right decision . He w More

by Zep 75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Spath
Jul 12, 2022 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your service experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

July 07, 2022

EASY TO GET AN APPOINTMENT. STAFF IS VERY FREINDLY. WORK COMPLETED WHEN PROMISED. FREE CAR WASH WHEN DONE. More

by tbyers4522
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

July 05, 2022

Fulton and Tim did a great job on a tough problem on my 1995 f150. I had taken it to another shop prior to Ganley and got nothing but a bill for their supposed fix More

by Trw3831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 05, 2022

The staff warmly received me and their services were very timely and very satisfactory too More

by celineawah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jul 05, 2022 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 01, 2022

While it took Ford a while to come up with the part needed to be replaced in my Explorer, the dealership itself was very friendly and let me know step by step where they were with the progressive of my More

by melinda.wright1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Melinda! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford Norton. Please don't hesitate to reach out if you need anything else.

July 01, 2022

The service agents we're professional and courteous. I had a recall performed at no cost with no attempt to upsell me on other services. More

by jimcalf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 30, 2022

After having a really bad experience at a Ford dealership over in the Montrose area I came to Ken Ganley Ford and have had a great experience ever since More

by giboneill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Ken Ganley Ford Norton responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 29, 2022

U guys did the recall hopefully n strip my lug nut on my tire n never said nothing n when we went n bought new tires we always had to replace a whole wheel bearing thanks More

by Alicia
Recommend Dealer
No
Employees Worked With
Service
Jul 01, 2022 -

Ken Ganley Ford Norton responded

Hello Alicia, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

June 29, 2022

Service dept treated me very well, prompt service. East drop off & pickup.. used my Fordpass & points without any issue. More

by DAVIDGREEN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

June 28, 2022

Great service and a short wait time. Friendly service employees. Great experience overall. Outstanding! Thumbs up! More

by JCWILCOXIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2022 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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