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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,130 Reviews
Call Service Center (877) 839-4979

1,130 Reviews of Ken Ganley Ford Norton - Service Center

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July 25, 2023

Mark in diesel shop addressed th issue I was having on my F250 problem and repaired promptly. More

by macshak58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Igleheart
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Jul 25, 2023 -

macshak58 responded

Mark in diesel shop addresses the issue I was having on my F250 and corrected the issue

Aug 01, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Mark delivered such a great experience!

July 21, 2023

Scott was ok. He was not very friendly and made me feel like I was bothering him. I am very happy with my car repair overall. Thank you More

by bartimaeus42470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

July 18, 2023

As a woman felt included when Scott explained problem to my son instead. Of ignored. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Sue, and for taking the time to leave us this wonderful feedback!

Jul 20, 2023 -

Sue responded

You're welcome. Such a nice experience when going to a dealership is one of my least favorite things. An extra special thanks to Scott. Sue D.

July 17, 2023

Service very efficient & professional. Courteous staff. Prices are a little higher than local . Having the Ford extended warranty drives my need to obtain service at dealership. More

by llbennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe
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Jul 18, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us a review. We appreciate your feedback regarding pricing, and we're glad to hear our team delivered a great experience!

July 16, 2023

Scott is a great addition to Ganley Ford. He is knowledgeable and is very easy to deal with. Tony the driver is also a great asset to the Company. My only problem is with the FORD.Compa More

by ISSAJO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The drivers who picked me up & drove me home
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Jul 16, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to leave us a review. We'll be sure to share your comments with Scott, Tony, and our crew. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns about your Ford Explorer. Please let us know the best way to reach you.

Jul 18, 2023 -

ISSAJO5 responded

We have decided to put this “Lemon”, Fully loaded Ford Explorer Platinum up for sale. We will replace it with a GMC. Will NEVER buy a Ford again.

July 15, 2023

Always great service I am always able to get right in for my appointment the team at Ken Ganley are top notch More

by hartleymike1
Recommend Dealer
Yes
Employees Worked With
Aaron Forsythe, Aaron Forsythe
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Jul 16, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

July 14, 2023

We were in for a tire repair under warranty. They not only patched the leak, they washed our SUV. Excellent service. More

by swood1163
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano, Aaron Forsythe, Deven Legg
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Jul 15, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jul 17, 2023 -

Ken Ganley Ford Norton responded

Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 11, 2023

Service was great took great care of me and my Honda accord 5 out of 5 stars More

by John K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2023 -

Ken Ganley Ford Norton responded

John, Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 09, 2023

Desmond Norvell great salesperson Great personality Very attentive . he introduced us to several members of the Ken Ganley Ford team And we like the popcorn More

by byesea53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
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Jul 10, 2023 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. Desmond and our team appreciate your business and hope to see you again soon!

July 08, 2023

The Diesel truck shop is the best. No one else will touch my truck for the remainder of time I own it. Mark and everyone of the guys working in the shop are great. More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in truck shop the best.
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Jul 10, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Mark and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 11, 2023 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Mark and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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