Ken Ganley Ford Norton - Service Center

Aaron was great definitely coming back for service very happy with the prices and hospitality of sales, parts, and especially service happy with the prices and hospitality of sales, parts, and especially service More

I have always felt welcomed there. Everyone is very pleasant & welcoming. Brianna was especially kind and confident in her approach to her job. Everyone is very pleasant & welcoming. Brianna was especially kind and confident in her approach to her job. More

Joe was helpful with choosing my f150 but the dealership overall just sucks. The service department just to export money for simple installs and claim it to be professional vs a local business nearby that w overall just sucks. The service department just to export money for simple installs and claim it to be professional vs a local business nearby that was 1/4 the price cheaper then what ken ganley's service department. Just scared into a 3,000 dollar extended warranty add on for something they said bank required but bank said did not require for said deal. I will never be back again and will buy from Sarchione again before going back. If I could do negative stars I would as this is the 2nd time my fiance and I feel we were taken advantage of and overpriced. More

Took my Bronco in for an oil change. Service was quick & they even washed it. Highly recommend! Service was quick & they even washed it. Highly recommend! More

The service department is always outstanding. Brianna always takes great care of me when I bring my vehicle in! Brianna always takes great care of me when I bring my vehicle in! More

This dealership is very helpful for things from service to sales. I’ve had a more than positive experience every visit! to sales. I’ve had a more than positive experience every visit! More

Took my car in to get paint fixed under warranty and it was one of the worst experiences I've had. I brought it in for them to evaluate and the person who originally took the photos told me I would get a was one of the worst experiences I've had. I brought it in for them to evaluate and the person who originally took the photos told me I would get a call back after they evaluated but did not look at the photos before I left and they were not good enough quality for them to decide whether it was covered. I hadn't hear from them in a few days so I called and they all acted confused and like they had no clue the photos had been taken. They finally found them but told me they couldn't tell if it would be covered and that I would have to bring it back in for someone else to look at it. They decided to cover one of the paint chips but not the other 3 that were exactly the same. They told me I had to take it to an outside service provider that they work with and I did. That was also a horrible experience. It took them about a week to fix and when I got it back the car was a mess. There were matte spots in the paint tape left all over and scuff marks on my overhead rail. I called ganley and they said they would only step in if the other place wasn't going to help. Luckily the paint place offered to fix it but I had to take it back two more times for them to fix what they messed up. We walked the car and they circled the problem areas I pointed out. But they missed 2 of the spots when they went back over the car. I am now left with a bad paint job and tons of time wasted. I am not happy that ganley would tell me to take my car somewhere that messed up my car so bad. I am also not happy that they only covered one of the paint chips even though they are all the same (in a door frame not where something would hit or be slammed in.) Horrible experience More

Came in for recall. Left with broken window. Fixed. Left again with broken lock. Disgusted. Left with broken window. Fixed. Left again with broken lock. Disgusted. More

Do a good job on my vehicle always done right a fair and honest I'm very happynd on time honest I'm very happynd on time More

It was wonderful and fast. They washed the car also. Made sure I was happy. They washed the car also. Made sure I was happy. More