Ken Ganley Ford Norton - Service Center

Great service again. They do what they say they will do. I have great confidence and trust in Bob Bowser the Service Advisor. If he says it needs fixed, I trust him. They do what they say they will do. I have great confidence and trust in Bob Bowser the Service Advisor. If he says it needs fixed, I trust him. More

Incredibly good service! I was overdue for an oil change. I took my 2008 Toyota Solara to Ganley Ford for service based on a recommendation from my son. I had a disturbingly I was overdue for an oil change. I took my 2008 Toyota Solara to Ganley Ford for service based on a recommendation from my son. I had a disturbingly loud engine, the car was running roughly, and I just wanted it fixed. Rhonda in their service department was amazing! She explained what they would be doing to analyze the noise, and before I signed anything, she shared the wheel (mis) alignment report with me. I obviously needed one. She spoke to me about a detailing special they were running at their detailing shop down the street and if I was interested, they would take care of getting that done too. So I ended up with a muffler repair, a wheel alignment, a synthetic oil change, and a full car detailing for under $500! When I picked up the car, it looked like NEW and ran smoother than it has for a couple of years! I could not have been more satisfied with the level of service and the quality of the jobs done. I will definitely go back for my car service needs, and I have already recommended them to a friend. Good job, Rhonda, and Ganley Ford Service department in Barberton!! More

Excellent Shopping Experience Tyler made it easy for me to select the type of SUV I wanted. I felt comfortable cause Tyler's knowledge of the Vehicle (s) made me have a fantastic Tyler made it easy for me to select the type of SUV I wanted. I felt comfortable cause Tyler's knowledge of the Vehicle (s) made me have a fantastic shopping experience at Ganley Ford. And I will continue to shop at Ganley Ford. :) More

detailing Best detailing job I ever had. Cleaned up car and interior nicely. looked really good. I recommend detailing shop and will use them again. Done in 1 d Best detailing job I ever had. Cleaned up car and interior nicely. looked really good. I recommend detailing shop and will use them again. Done in 1 day and cheaper than other dealers. More

GANLEY SERVICE IS AWESOME! Bob Bowser in the Service Dept. went out of his way to help me! I usually go to Montrose Ford because they are closer to where I live. My passenger Bob Bowser in the Service Dept. went out of his way to help me! I usually go to Montrose Ford because they are closer to where I live. My passenger side window would not go up all the way and there was rain in the forecast. This was on Wednesday. I called Montrose Ford and the service guy told me "no," they could not look at it until the beginning of the week! I asked if they could at least get my window to roll up, then I could bring it back in next week. He said, "no, they were too busy." So, I called Ganley at 2:00, they said bring it in. I was there by 2:30. Not only did they look at it and determine it was a regulator, they had one in stock, and installed it! I was out of there by 5:00. And after paying and picking up my keys, they gave me two carnations! How nice was that?! I would certainly recommend Ganley Ford! And as for those other guys . . . you have to be nuts to turn away a customer! I have been going there for service and buying cars since 1991. Not any more! More

Service exceptional Service Department is anything but ordinary! Bob Bowser, Service Manager, runs a tight ship. The department functions like a "well-oiled machine" - Service Department is anything but ordinary! Bob Bowser, Service Manager, runs a tight ship. The department functions like a "well-oiled machine" - friendly, efficient, professional. I'm glad I bought my Taurus and have it serviced at this dealership. I will definitely buy my next car here. More

The best all around service EVER I'm 66 years old and have purchased many new cars. Ganley Ford is without doubt the best experience in an auto purchase ever. Our salesman (Garry Book I'm 66 years old and have purchased many new cars. Ganley Ford is without doubt the best experience in an auto purchase ever. Our salesman (Garry Book) bends over backwards to make sure his customers are satisfied with their purchase. He is only a call away to meet your needs with the purchase. The service is the same way they do whatever they can do to be sure your needs are satisfied. Recently we had a bad accident in our 2015 Escape, fortunately we were ok, the car, not so much. They worked with me on a car rental, giving me a rental far below the daily rate. Richard Robinson and Brandon Smith are a couple of great guys. It really didn't surprise me of their attitudes, it's just Ganley Ford (Wadsworth). Anyone looking for a new car will not be disappointed by Ganley. More

maintenance: oil, filter, lube, tire rotation, inspection Very pleased with service of Bob Bowser, the service manager. Bob made me feel like a friend, not just a customer. Prompt and courteous service. Comfo Very pleased with service of Bob Bowser, the service manager. Bob made me feel like a friend, not just a customer. Prompt and courteous service. Comfortable waiting area. While in waiting area, had a nice conversation with Gary Book. Gary was the sales rep who helped us decide to lease our Ford Edge. He immediately recognized me and greeted me by name. He didn't push anything, but made himself available should we need anything. More

A very nice Service Experience The service was very efficient and completed in a timely manner. I especially appreciated the way Mark Kunklier helped me thru the process. I look The service was very efficient and completed in a timely manner. I especially appreciated the way Mark Kunklier helped me thru the process. I look forward to creating a service history with this Ganley team. More

Quick, Convenient and Friendly. As always Bob Bowser is professional and complete. The dealership is clean and the waiting are is comfortable. The pricing with the rewards program is As always Bob Bowser is professional and complete. The dealership is clean and the waiting are is comfortable. The pricing with the rewards program is very reasonable. This last visit was just for a oil change, but in the past when I have needed more work they let me know ahead of time what my problem was and what the cost would be, offered suggestions and completed the work quickly. More