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1,205 Reviews of Ken Ganley Ford Norton - Service Center
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February 18, 2020
Good experience in service Dept. Although the service mechanic left grease on the outside of driver door and also on the lock trim on the inside of my vehicle mechanic left grease on the outside of driver door and also on the lock trim on the inside of my vehicle More
by supercool
Verified CustomerEmployees Worked With
Paul Asano
February 18, 2020
Exceptional service. I called that morning and John Kirchenbauer got me in with an appointment that day. Everyone was very easy to work with. Will definitely recommend to other customers. Kirchenbauer got me in with an appointment that day. Everyone was very easy to work with. Will definitely recommend to other customers. More
by staci
February 17, 2020
A recall advisory. The service department was extremely courteous and professional. The job was done,the service advisor explained what was performed and gave me my stat The service department was extremely courteous and professional. The job was done,the service advisor explained what was performed and gave me my statement. Satisfied l got in my car and left. More
by rnghonaker
Employees Worked With
February 17, 2020
Very positive and cooperative Make you feel at home and willing to solve and take care of any problems. Mr. Fulton did a great job of explaining and taking care of my car. Make you feel at home and willing to solve and take care of any problems. Mr. Fulton did a great job of explaining and taking care of my car. More
by bfactor
February 14, 2020
The service experience was great from the time I made the appointment to the moment I picked up my car after the work was completed. appointment to the moment I picked up my car after the work was completed. More
by Pat123
Employees Worked With
February 03, 2020
Very pleasant and easy to work with. Took a little longer than expected but I did receive an apology for it I also love the extra wash when they finish the job! Very informative and answered all questions ri than expected but I did receive an apology for it I also love the extra wash when they finish the job! Very informative and answered all questions right away More
by grzz1979
Employees Worked With
February 03, 2020
wiper failed I was surprised that I could book an appointment on a Sunday afternoon, when my driver side wiper failed. I was able to get in early Monday and they I was surprised that I could book an appointment on a Sunday afternoon, when my driver side wiper failed. I was able to get in early Monday and they quoted an estimate to repair. The work was under an hour, repaired and on my way. Very pleased with everything. More
by dlejones
Employees Worked With
don't remember
February 02, 2020
service always courteous and prompt service. takes time to answer any questions. showed me how to sync my new phone to car so i can do it on my own next time. always courteous and prompt service. takes time to answer any questions. showed me how to sync my new phone to car so i can do it on my own next time. More
by sherylwestfall
Employees Worked With
at work, don't have service paper with me
January 31, 2020
Great service Efficient and thorough service. Personnel never fail to provide courteous service. 'thorough explanation of any issues that might arise even if you Efficient and thorough service. Personnel never fail to provide courteous service. 'thorough explanation of any issues that might arise even if you are only in for an oil change. More
by emp44203
Employees Worked With
Bob Bowser, Jeff Yeager
January 31, 2020
Staff is very friendly and professional Staff explained service needs clearly. No unexpected charges. Wait time was what I was told it would be. Very comfortable waiting area. Staff is ver Staff explained service needs clearly. No unexpected charges. Wait time was what I was told it would be. Very comfortable waiting area. Staff is very friendly. More
by BuckeyeBarb
Employees Worked With
Bob Bowser
