Ken Ganley Ford Norton - Service Center

wiper failed I was surprised that I could book an appointment on a Sunday afternoon, when my driver side wiper failed. I was able to get in early Monday and they I was surprised that I could book an appointment on a Sunday afternoon, when my driver side wiper failed. I was able to get in early Monday and they quoted an estimate to repair. The work was under an hour, repaired and on my way. Very pleased with everything. More

Very pleasant and easy to work with. Took a little longer than expected but I did receive an apology for it I also love the extra wash when they finish the job! Very informative and answered all questions ri than expected but I did receive an apology for it I also love the extra wash when they finish the job! Very informative and answered all questions right away More

service always courteous and prompt service. takes time to answer any questions. showed me how to sync my new phone to car so i can do it on my own next time. always courteous and prompt service. takes time to answer any questions. showed me how to sync my new phone to car so i can do it on my own next time. More

Staff is very friendly and professional Staff explained service needs clearly. No unexpected charges. Wait time was what I was told it would be. Very comfortable waiting area. Staff is ver Staff explained service needs clearly. No unexpected charges. Wait time was what I was told it would be. Very comfortable waiting area. Staff is very friendly. More

Great service Efficient and thorough service. Personnel never fail to provide courteous service. 'thorough explanation of any issues that might arise even if you Efficient and thorough service. Personnel never fail to provide courteous service. 'thorough explanation of any issues that might arise even if you are only in for an oil change. More

an oil change. This was a positive experience and was handled professionally. Everything was explained in details that you could understand and was done in timely ma This was a positive experience and was handled professionally. Everything was explained in details that you could understand and was done in timely manner Thank you More

Great Work I took my truck in while it was still under warranty to see what a rattling noise was. The key here was I needed a loaner car to just get to and from I took my truck in while it was still under warranty to see what a rattling noise was. The key here was I needed a loaner car to just get to and from work from the dealership. They not only provided one, but it was a truck just like mine! For my truck they even fixed 2 recalls that I didnt know it needed. I specifically dealt with Fulton Benya who was awesome through everything from scheduling, drop off, pick up you name it. So impressed with him that I then scheduled an appointment for my Explorer to be dropped off on Friday to replace rear wheel bearings. Fulton scheduled that and made sure that I can get another loaner car so that I can get to work! That is the next level of service to which made me want to do further business with Ganley! Lastly, they washed my truck which makes you feel good picking it up. More

Got the works oil change and tires rotated. Was in and out in 1/2 hour. Car was returned clean and service advisor was very helpful. out in 1/2 hour. Car was returned clean and service advisor was very helpful. More

Car Service Excellent service. Very satisfied. Every person I dealt with was kind and courtesy. I brought my car in for an oil change and a 20,000 mile check. Excellent service. Very satisfied. Every person I dealt with was kind and courtesy. I brought my car in for an oil change and a 20,000 mile check. I needed some minor things done and they explained why this would benefit the car. I didn't feel pressured to have the work completed. At the end, I had the work done and I am completely satisfied. Ganley Ford in Norton is the only place I will have my car worked on. I am completely satisfied. More

Have been dealing with Ganley Ford service for over 10 yrs. Always courteous and professional. Never disappointed so will continue to be a customer and will recommend them to others yrs. Always courteous and professional. Never disappointed so will continue to be a customer and will recommend them to others More