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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,150 Reviews

1,150 Reviews of Ken Ganley Ford Norton - Service Center

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March 27, 2020

Great service. Was there for oil change and they told me I had a recall. Gave me a loaner and home I went. Asked to have car cleaned but couldn't do due to lack of employees. Otherwise great service. More

by santacroce75
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Mar 29, 2020 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 24, 2020

Scott was wonderful and kept me informed. I have had so many problems with this car and hate it but Scott really helped me. Thank you More

by NLARIA
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your honest feedback and your high star rating! We greatly appreciate taking the time to leave a review! We are happy to hear you had a great experience with Scott! Thanks again for your business

March 23, 2020

Customer Service is very kind and very accurate on taking care of my Cadillac Escalade EXT. They also told me I needed a battery. Thank you for your years of service! More

by deniseholloway21
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Asano, Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks so much for your great review and high star rating! We hope to see you again soon!

March 20, 2020

The Works Set-up the appt. online, dropped off vehicle and picked up 3 hrs. later. Relatively inexpensive. Good place to do business and a good location. More

by bb3b310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thanks for the great star-rating! We appreciate your feedback and very pleased to hear you had good experience with us! We hope to be of service to you again! Take care!

March 19, 2020

Ganley Ford was very helpful and thorough when determining the issue of my car. Paul kept in contact and up to date throughout the process and I appreciate it very much! Great service. More

by Mgenet
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 17, 2020

Service Center - Great Service Brought my new Escape in for its first oil change and m first time at Ganley. Great people, great service, clean and all around wonderful experience. More

by amy.boettin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We're glad to hear that everything was completed quickly and to your satisfaction. Thanks so much for your 5 star rating and review Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

March 17, 2020

5 Starts Service Fantastic service. Every time I go there I am treated with respect and am spoken to kindly. Excellent service, fast, and friendly. The booking online More

by wialbino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We are so happy to hear you had a great experience with us. We appreciate your kind review! Thanks again for your business.

March 16, 2020

We are always confident our vehicle will be repaired properly and timely by your service department. We have been using your service since we purchased our vehicle in 2014. Everyone is friendly and prof More

by Jgoodyjo
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are so happy to hear that you are completely satisfied! We hope to be of service to you again! Take care!

March 16, 2020

Fantastic service. Every time I go there I am treated with respect and am spoken to kindly. Always recommending this place to everyone I know! Thanks again Paul for making sure my car is taken care of! More

by ALEXIS
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Mar 25, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for letting us know how we did. We're happy to hear that you had a great service experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

March 14, 2020

Came in for a recall I called in the day earlier and asked if I could get an oil change I was told ok. They told me the day I took my car in it would be couple hours and they were right about the time. More

by Rick Fox
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2020 -

Ken Ganley Ford Norton responded

We're glad to hear that everything was completed quickly and to your satisfaction. Please don't hesitate to reach out to us if you ever need anything else. Safe travels!

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