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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,150 Reviews

1,150 Reviews of Ken Ganley Ford Norton - Service Center

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April 17, 2020

Worked with service advisor John Asano In getting my car fixed, he was great kept me updated & had car finished on time with no problems very friendly & helpful. Highly recommend Ganley Ford!! More

by bmeade76
Recommend Dealer
Yes
Employees Worked With
John Asano
Apr 19, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with John and our team. We look forward to working with you again.

April 16, 2020

I was completley pleased with my visit to the Service Department. In fact, my expectations were exceeded as my truck's service was completw under an hour. More

by LTCAB828
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 17, 2020 -

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to provide a pleasant and efficient service experience, and we hope to see you again!

April 10, 2020

Paul was great to work with. He was prompt and called me with any issues that were found friendly and helpful and offered service with a smile More

by Emerlingj
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Apr 10, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford. We will be sure to share your comments with Paul and the rest of our service team. We appreciate your business and hope to see you again soon!

April 09, 2020

Scott, Paul and the Ganley team are a pleasure to work with. Thanks for all you’re doing at this challenging time. I appreciate your efforts to continue servicing customers while following health and sa More

by Glmurphyjr
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Apr 09, 2020 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it's great to hear that Scott, Paul and the entire team provided an excellent experience here at Ganley Ford.

April 09, 2020

Appreciate the good work and shuttle service.The Appreciate the good work and shuttle service. The salesman (Dez) I purchased the vehicle from took the time to talk to me while I was there to chec More

by RUSSELL.VANLIEW
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2020 -

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford, Russell. We appreciate your business and hope to see you again soon!

April 07, 2020

Fulton is genuinely sweet to everyone. I feel welcome in the service dept by him but not by all of them all techs are terrific More

by Barbarajean
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2020 -

Ken Ganley Ford Norton responded

Thank you for taking the time to submit a review. We are so glad Mr. Fulton could assist you with your service needs. We truly appreciate your business. We apologize, however, that others on our service team were not as welcoming. If you would like to further discuss your concerns, feel free to contact me at your convenience.

April 07, 2020

Dealership very clean nicely set up. Service area very neat as well and set up great for customers and service was good. The loaner car was ready and was literally new and beyond my expectations. The inte More

by MMORHIDGESR
Recommend Dealer
Yes
Employees Worked With
The dealer Tom is very good at his position and a true leader, John Asano
Apr 08, 2020 -

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

April 03, 2020

very good service they called us and were very friendly they sent up the appointment came and picked up our car made the repair in about 2 1/2 hours then contacted us More

by rgriffi5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sorry i dont remmber his name, John Asano
Apr 03, 2020 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

March 31, 2020

Good service. Made me an extra key for my Ford truck. Price was less than Montrose Ford wanted to charge. Is worth the further drive. More

by Jwg
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 31, 2020 -

Ken Ganley Ford Norton responded

Thank you for sharing your feedback! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 27, 2020

Great to work with. They fixed my 21 year old f 150. I drove in off the high with a problem. They fixed it and also showed me future things to keep an eye on. I highly recommend them. Fantastic work guys. More

by Timhinkel
Recommend Dealer
Yes
Employees Worked With
John Asano
Mar 29, 2020 -

Ken Ganley Ford Norton responded

Hi Tim, Thank you for the kind words for our service department! It's great to hear that they were able to take good care of your 21-year-old F150! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

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