Ken Ganley Ford Norton

I purchased a 2020 Ford Escape on 12/12/2020 and my experience was excellent. My sales representative, Desmond Norvell, provided superior service and went above and beyond to make sure that all my que experience was excellent. My sales representative, Desmond Norvell, provided superior service and went above and beyond to make sure that all my questions and concerns were answered and that I received the vehicle and the deal I wanted. I would highly recommend Dez to others interested in a pleasant and productive car buying experience. He was very personable, knowledgeable, and extremely helpful. More

Thank you Paul for getting the recall completed and done while I waited for my vehicle. It is much appreciated. Great job and Merry Christmas! while I waited for my vehicle. It is much appreciated. Great job and Merry Christmas! More

It was Great customer service. And the Service was quick and easy. The waiting area was clean and very comfortable. I Would visit that location again. and easy. The waiting area was clean and very comfortable. I Would visit that location again. More

I had my car in the body shop. Sonny took excellent care of my needs. He made sure I was aware of every step that was taken. He worked with the insurance company and with Enterprise to extend the rental tim of my needs. He made sure I was aware of every step that was taken. He worked with the insurance company and with Enterprise to extend the rental time. He saved me a lot of headaches and grief. I would definitely use them again. More

Great service.They took me to work 20 miles Great service. They took me to work 20 miles away! However, they charged an xtremely high diagnostic fee. Although they gave excellent customer ser Great service. They took me to work 20 miles away! However, they charged an xtremely high diagnostic fee. Although they gave excellent customer service, the prices are way too high for my budget. More

I did not feel a friendly vibe at this location.Also I I did not feel a friendly vibe at this location. Also I heard back biting among colleagues. Probably won't come back. Plus the guy who was wor I did not feel a friendly vibe at this location. Also I heard back biting among colleagues. Probably won't come back. Plus the guy who was working with me was trying to tell me he might not be able to take my car because he might not have the part. I made the appointment like a week in advance. Couldn't you guys figure that out before I took my personal time to get the xxxx car to you? So if you didn't have it I could go somewhere that does have it. You guys need to do better. More

Mark and the employees in your truck service center are the best. They pay attention to details and are professional at their work. Because of Mark and his crew, I now bring all my cars and RV to Ganley the best. They pay attention to details and are professional at their work. Because of Mark and his crew, I now bring all my cars and RV to Ganley for repairs and service. I've lived in the Akron area all my life. There is no better service center. More

The staff was so friendly and very helpful. They took the time to explain the paperwork before I signed it and if I didn't understand something they made sure to explain it even more. I had a great experienc time to explain the paperwork before I signed it and if I didn't understand something they made sure to explain it even more. I had a great experience with this dealership and it's staff and highly recommend it to everyone who's looking at getting a new car More

Aaron was amazing! Very professional and helpful with any questions I had. I can’t say anything bad about the experience I had at Ganley Ford. questions I had. I can’t say anything bad about the experience I had at Ganley Ford. More

Purchased vehicle from online ad. They are public safety and veteran oriented which is greatly appreciated and well respected. Process was easy enough but felt that several needed repairs should have been and veteran oriented which is greatly appreciated and well respected. Process was easy enough but felt that several needed repairs should have been revealed prior to purchase especially safety related items. One item was mentioned and I was directed to their parts department to make my own repairs - wrong answer.I still would have made the purchase but the proactive honesty would have been appreciated. Sales person was friendly, GM's customer service skills are average and somewhat abrasive. Making a unseen internet purchase is more and more prevalent these days, even with mainstream dealerships - some improvements with this facility could make their future more effective. More