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Ken Ganley Ford Norton

Norton, OH

4.8
3,718 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 3,718 reviews

January 15, 2021

Ganley Ford is where we buy all of our commercial vehicles. Tom Stancil is a great Commercial sales person who does what he says he is going to do. More

by DAVE@CCOMFORTHVAC.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We appreciate you taking the time to write this five-star review! We sincerely value your business and look forward to your next visit, Dave!

January 15, 2021

I purchased a vehicle that no way could’ve passed an inspection. The coolant was low, I mentioned it and was told it would be topped off, which it wasn’t, I find out the water pump is leaking at it cost More

by notchjonsn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Adam Magyarics, Carly Neubert
Feb 01, 2021 -

Ken Ganley Ford Norton responded

We are sorry to hear about your dissatisfied experience. We’d love the opportunity to address the issues with our team here. Can you please reply with your full names & phone number, or reach out to us directly? Thank you!

January 14, 2021

Exceeded expectations. Great detail on everything including time. Was made aware of additional future maintenance which is helpful. Cost could be more efficient, otherwise excellent. More

by Disappointed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your" exceeded" expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

January 14, 2021

The staff at Ganley makes me feel important they are very nice to you and listen to my concern and do a very well check on your vehicle More

by larrybratcher10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Jan 15, 2021 -

Ken Ganley Ford Norton responded

Larry, We are very happy to hear Paul and John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 13, 2021

The dealership is great. The people are friendly and helpful. I have one suggestion is when they know that a nonford vehicle is in for and oil change that they have the filters ready and don't have the More

by CHANNELL5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jan 14, 2021 -

Ken Ganley Ford Norton responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and apologize for the unusually long wait. We will share your comments with our team, and we look forward to working with you again.

January 13, 2021

Paul is awesome. I made a post on Facebook. I am upset I got a promo car or whatever it is called. I would have never did the deal but Paul’s customer service have made me feel comfortable and likely to do More

by KHUMPREY79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Jan 14, 2021 -

Ken Ganley Ford Norton responded

Hi, Thanks for your feedback on your recent visit to our dealership. We are happy to hear that Paul provided you with great customer service but regret you are not completely satisfied with your purchase. If you would be willing to reach out to us directly, we would appreciate the opportunity to address your concerns.

January 13, 2021

Started out with a good experience in parts department. I ordered a new key fob and key for my car. I was contacted twice on updates. When part came in I was informed and transferred to service an appointmen More

by ezepernick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us based on your recent service appointment. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 12, 2021

Great place to buy cars, and to have them serviced. Everyone was considerate, helping to explain what Needs to be done and the cost. We were Pleased. More

by Betsy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew was our service representative.
Jan 12, 2021 -

Ken Ganley Ford Norton responded

Betsy, We appreciate your business, Drew and our team looks forward to serving you again soon!

January 12, 2021

I have been to other dealership service departments and Ganley tops them all!! Very courteous, knowledgeable, quality workmanship, and vehicle is always done on time!!!! More

by J. Green
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
Jan 12, 2021 -

Ken Ganley Ford Norton responded

J. Green, Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad Fulton was able to help, and we hope to see you again!

January 10, 2021

I have bought 3 cars from Ganley and have had good experiences with each of my purchases. Austin was very courteous and attentive. I would consider buying another vehicle from Ganley in the future. More

by angelahardway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Temsey
Jan 11, 2021 -

Ken Ganley Ford Norton responded

Thank you for your review and kind words for Austin! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ganley Ford are glad to have you as a customer.

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