Kelly Toyota of Hamburg

Excellent in all aspects. The service on my RAV-4 was excellent in all aspects. All Freedom employees were courteous and professional. They explained the results of the service The service on my RAV-4 was excellent in all aspects. All Freedom employees were courteous and professional. They explained the results of the service in terms that I understood. They patiently answered all my questions to my satisfaction. More

I used to hate buying a car and they made it easy I will definitely go back to Freedom Toyota when it’s time to buy another vehicle. Everyone was so nice and accommodating. Excellent customer service! I will definitely go back to Freedom Toyota when it’s time to buy another vehicle. Everyone was so nice and accommodating. Excellent customer service! More

Good place for your car needs I take my Toyota there for service everyone there is so nice they do an excellent job love the waiting area is relaxing I recommend taking your car he I take my Toyota there for service everyone there is so nice they do an excellent job love the waiting area is relaxing I recommend taking your car here for service More

Unsatisfactory I brought my Toyota Prius to Freedom Toyota because it was not shifting into gear when it was started. The technician spoke to my wife and me like we I brought my Toyota Prius to Freedom Toyota because it was not shifting into gear when it was started. The technician spoke to my wife and me like we were senile (asking if we stepped on the brake to start the car.) We've been driving this car since 2011; we know how to start it. When my wife mentioned that she noticed some on-line comments concerning this exact problem, it was brushed off. Because the techs could not duplicate the problem, they sent us on our way. We have bought 2 new cars from your dealership in the past and recommended you to our friends. This will not happen again. More

Really great service! This dealership is really great! I had my heart set on a particular vehicle and monthly payment and they worked with me to get it right. They also off This dealership is really great! I had my heart set on a particular vehicle and monthly payment and they worked with me to get it right. They also offer a great warranty. More

Excellent experience ! Everything was wonderful-from start to finish. The staff showed how much they really care about the customer and made sure everything went perfectly. Everything was wonderful-from start to finish. The staff showed how much they really care about the customer and made sure everything went perfectly. I would highly recommend Freedom Toyota to anyone for sales and service... I’m confident they will treat you well. Thank you to the Freedom Team for the great experience. I can’t wait for my next visit! More

Service I had to make 3 visits to the service department and use over 9 hours of my time which I will never get back, I had a problem with my air conditioning I had to make 3 visits to the service department and use over 9 hours of my time which I will never get back, I had a problem with my air conditioning unit I called to make appointment no one answered the phone so I left my cell phone number and I did not get a call so I drove there without a appointment it turned out I needed a new compressor so it was order I went back 2 days later only to go the hot 🥵 heat wave without it working. I returned Today and waited 3.5 hours before it was repaired. More

Easy to work with They understood what I wanted to pay so they worked with the banks to get me where I wanted to pay In 2 hours I was out the door with my car They understood what I wanted to pay so they worked with the banks to get me where I wanted to pay In 2 hours I was out the door with my car More

Excellent Doug is the best in the area. Very friendly and welcoming. Also he is not only a salesman he becomes a good friend when you purchase a vehicle. He is Doug is the best in the area. Very friendly and welcoming. Also he is not only a salesman he becomes a good friend when you purchase a vehicle. He is always only a phone call away and is always helpful. Highly recommend!! More

Two years of questionable diagnoses and long waits Most recently I was told that my Tacoma's head gasket was leaking and would need to be replaced for a cool $2,800. Also told that my rear struts would Most recently I was told that my Tacoma's head gasket was leaking and would need to be replaced for a cool $2,800. Also told that my rear struts would need to be replaced to pass inspection--another $300. I took the truck to an independent garage whose senior mechanic has a long and solid history with my sister's family. He said he saw no problem with the head gasket OR the rear struts, although they would need to be replaced at some point in the future, but not required for PA inspection. An earlier mis-diagnosis for a cab leak was also way off the mark. They told me $250 to fix it; I looked more closely at the problem and fixed it myself with a glob of leak-stop around a wire hole. The waiting room is very nice, the people friendly. The service department needs to look closely at their assessments, and the customers very closely at their service recommendations. IOW, get a second opinion! Or find another shop. More