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Kelly Toyota of Hamburg

Hamburg, PA

4.1
1,355 Reviews

41 Industrial Drive

Hamburg, PA

19526

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1,355 Reviews of Kelly Toyota of Hamburg

December 04, 2019

Good experience with Chad After being a customer since 2011 I feel that service across the board has been consistently great. Chad just kicked it up a notch!!!. He delivered More

by rossnyder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enterprize was also a smooth provision to assist my needs. The agent very efficient., Chad Croft
Dec 05, 2019 -

Kelly Toyota of Hamburg responded

Thank you so much for the wonderful review. We love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Regards, John Bobo - General Sales Manager - jbobo@freedomautogroup.com

November 20, 2019

brake issues I will not be back. I feel that I was set up for brakes and put in a very unsafe driving condition. last January 2019 had inspection and was told brak More

by dryrock
Recommend Dealer
No
Employees Worked With
Brian Rowe
Nov 21, 2019 -

Kelly Toyota of Hamburg responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Regards, John Bobo - General Sales Manager - jbobo@freedomautogroup.com

November 12, 2019

I figured I'd give my review for the "freedom experience " I had . I bought a used car from them last year the rockers were roted out and they said they would fix them, they did an amazing job with them so More

by Johnb
Recommend Dealer
No
Employees Worked With
Nicky Gentili, Jeremy Brendel
Nov 14, 2019 -

Kelly Toyota of Hamburg responded

John, we value your concerns here at Freedom Toyota. Please allow us some time to reach out to you in regards to your concerns. Sincerely, John Bobo - General Sales Manager - jbobo@freedomautogroup.com

November 11, 2019

Prompt call with parts arrival, thank you Ashly, and Jennifer , did not wait long for service My advisor Erin was great and kept me updated, Thanks freedom More

by Byron
Recommend Dealer
Yes
Employees Worked With
Erin Chicu
Nov 12, 2019 -

Kelly Toyota of Hamburg responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Sincerely, The Freedom Toyota Team

October 30, 2019

Domingo was very helpful, made my first big purchase quick and easy, answered all questions and was easily accessible. I highly recommend visiting freedom Toyota! More

by Cara
Recommend Dealer
Yes
Employees Worked With
Domingo , Brian Rowe
Nov 11, 2019 -

Kelly Toyota of Hamburg responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Freedom Toyota Team

October 29, 2019

Couldn’t ask for a better experience!!! We went to Freedom Toyota, just wanting to test drive a Highlander. We were upfront and explained we weren’t ready to buy and had other brands of cars More

by Heather SF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milady , Brian Rowe
Nov 11, 2019 -

Kelly Toyota of Hamburg responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Freedom Toyota Team

October 28, 2019

AXLE SEALS AND FRAME REPLACEMENT I BROUGHT MY TOYOTA IN FOR REAR AXLE SEALS. WAS CHARGED AROUND 800 DOLLARS TO HAVE BOTH REPLACED. THIS PRICE WAS EXTREMELY HIGH NO MATTER WHO I TALKED More

by NA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raj Majumdar, Erin Chicu, Nicky Gentili
Nov 11, 2019 -

Kelly Toyota of Hamburg responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, The Freedom Toyota Team

October 24, 2019

An experiences Service Tech makes the Difference Love my Rav4 this is my 4th Toyota have loved them all! Dependable and Safe Great Cars! Good customer service with follow up Maintaince helping custom More

by Marge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Knapp, Nicky Gentili
Nov 11, 2019 -

Kelly Toyota of Hamburg responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Sincerely, The Freedom Toyota Team

October 22, 2019

34k mileage service on my 2016 Prius I have worked with Freedom Toyota for some 15 years. Have purchased 4 cars from them and had them all serviced there so am well pleased with their ve More

by Carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Murphy, Jeremy Brendel
Nov 11, 2019 -

Kelly Toyota of Hamburg responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Freedom Toyota Team

October 21, 2019

Friendly but professional Took care of my service needs quickly, kept me updated , out the door @ a fair price, transported me another location so I could get something done ! More

by Byron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Brendel
Nov 11, 2019 -

Kelly Toyota of Hamburg responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Freedom Toyota Team

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