Kelly Toyota of Hamburg

OK except for my dislike of the app situation. I do not like the policy of downloading your app to get a discount on service. I think I should get the same coupon without downloading the app! It is I do not like the policy of downloading your app to get a discount on service. I think I should get the same coupon without downloading the app! It is of no advantage to me to have the app, it has to be an advantage to Toyota, so I think they should reward all loyal customers equally. I also do not want to have to create a password to submit this review. I wonder if I will get a response, or get any coupons off my next service! More

Sales team was great they bent over backwards for me. Highly recommend this dealership. Customer service was outstanding. When I'm ready for my next Toyota prod was great they bent over backwards for me. Highly recommend this dealership. Customer service was outstanding. When I'm ready for my next Toyota product will definitely be going back to Freedom. More

The Con Job I bought the used Kia Cadenza in June 2018. The car has been driven less than 3000 miles since taking it to Freedom Toyota for a oil change and tire r I bought the used Kia Cadenza in June 2018. The car has been driven less than 3000 miles since taking it to Freedom Toyota for a oil change and tire rotation. With that being completed I was asked it I would like the free state inspection,so I said yes. The service advisor came back and told me the 1 set of tires had 25% tread left and the other set was good. He advised me that they would pass inspection but had to fail my car because he said it needed new rear rotors and pads. He gave me a quote of $595.00 to do the job and I went on my way. I took the car to a friend who has a car repair business and put up on the rack and the repair man came out and said there wasn't anything wrong with the rotors and pads. He did say he would have to fail my tires for inspection due to them being dry rotted and in the groves where the tread was all had 1 crack in each of them. And the tires did not wear evenly giving the car a loud noise and rough driving on the road. I got the new tires and a all wheel alignment which needed adjustments and now rides like a new car. So the bottom line is they were Dishonest and were going to charge me $595,00 for something that wasn't needed and I spent the $700.00 elsewhere for the new tires and alignment and it passed inspection!! More

15,000 mile service Great service, knowledgable service people. Easy to schedule service. Would recommend this dealership to friends and family. Came back to Greedom beca Great service, knowledgable service people. Easy to schedule service. Would recommend this dealership to friends and family. Came back to Greedom because of the service and sales people. More

Best car buying experience ever! I haven’t bought a new car in 14 years and was a little overwhelmed with the wheeling, dealing and aggressive salespeople up until this point. Ivan h I haven’t bought a new car in 14 years and was a little overwhelmed with the wheeling, dealing and aggressive salespeople up until this point. Ivan helped me find the perfect car & the best deal, no pressure. Everyone I interacted with was professional, extremely knowledgeable about the product, service and the entire process of purchasing a car! I felt really comfortable every step of the way and everyone’s enthusiasm was contagious! I’m really impressed with the service offered with the vehicle for the first two years and the fact that they will pick my car up to service it if needed-super convenient for me! I couldn’t be more thrilled with my purchase and the entire experience! I feel 100% confident In my purchase and it was such a positive experience for me! I left with a huge smile on my face and I’m still smiling! That’s the way it should be! More

AWESOME EXPERIENCE just picked up our new toyota tacoma which makes our family a three toyota family.Thank you RAJ MAJUMDAR for making it happen. Jim and Cindy just picked up our new toyota tacoma which makes our family a three toyota family.Thank you RAJ MAJUMDAR for making it happen. Jim and Cindy More

Awesome Service!! I was helped with the whole process and made it extremely fast and easy. Would recommend them to everyone. Received a great deal on my 2015 RAV4 trad I was helped with the whole process and made it extremely fast and easy. Would recommend them to everyone. Received a great deal on my 2015 RAV4 trade in. More

Always great service They are always courteous and helpful. Easy to make an appointment. Explains service and problems. Comfortable waiting area. The car wash was more They are always courteous and helpful. Easy to make an appointment. Explains service and problems. Comfortable waiting area. The car wash was more than a quick rinse More

107,000miles Good job Kept me well informed of cost and time. Price came in less expensive than thought because of coupons. Called me to tell me priorities of Good job Kept me well informed of cost and time. Price came in less expensive than thought because of coupons. Called me to tell me priorities of what needed to be done . Time. And the when finished final cost More

Informative and expeditious Shopping/Sales experience was fun and low pressure. Sales rep was very informative and knowledgeable about the various models and trim levels. Started Shopping/Sales experience was fun and low pressure. Sales rep was very informative and knowledgeable about the various models and trim levels. Started the process buy identifying our needs and proposed use in order to home in on a he best model. More