Kelly Toyota of Hamburg

107,000miles Good job Kept me well informed of cost and time. Price came in less expensive than thought because of coupons. Called me to tell me priorities of Good job Kept me well informed of cost and time. Price came in less expensive than thought because of coupons. Called me to tell me priorities of what needed to be done . Time. And the when finished final cost More

Informative and expeditious Shopping/Sales experience was fun and low pressure. Sales rep was very informative and knowledgeable about the various models and trim levels. Started Shopping/Sales experience was fun and low pressure. Sales rep was very informative and knowledgeable about the various models and trim levels. Started the process buy identifying our needs and proposed use in order to home in on a he best model. More

10,000 mile service Another awesome service with Jeremy! Always so quick and easy and convenient. I absolutely love working with Jeremy when I bring my car in for service Another awesome service with Jeremy! Always so quick and easy and convenient. I absolutely love working with Jeremy when I bring my car in for service! More

Service Whenever I have a doubt that there is something wrong they are always there to back me up and check the problem to make sure my car is running great! Whenever I have a doubt that there is something wrong they are always there to back me up and check the problem to make sure my car is running great! More

Outstanding salesman!!!!! We purchased a vehicle at this dealership this past week- our salesman Jeff hinkle was outstanding!! Would recommend him to everyone in a heartbeat!! We purchased a vehicle at this dealership this past week- our salesman Jeff hinkle was outstanding!! Would recommend him to everyone in a heartbeat!! We never felt pressured or rushed- he was knowledgeable, friendly and answered every question- he went above and beyond and cares/ is passionate about his job—we could tell he wasn’t just trying to sell us the car.. he investigated any questions or concerns we had right along with us and got answers promptly. He is a great asset to this dealership!! If I could give higher than 5 stars for his rating- I truely would! we felt very welcomed from the moment we walked through the door and everyone was friendly and nice! They made the purchasing process smooth and easy. You can tell this dealership truely cares abt customer satisfaction and their employees... I am so happy we purchased with them and they are a pleasure to work with! More

Good to deal with. Chris Hernandez did a great job Megan the deal work for me. They drove a hard bargain but I would recommend this dealership to anyone Chris Hernandez did a great job Megan the deal work for me. They drove a hard bargain but I would recommend this dealership to anyone More

Excellent customer service I would not recommend the online service as I talked to a sales person who had me come to the dealership for car that had been sold 8 days prior! Th I would not recommend the online service as I talked to a sales person who had me come to the dealership for car that had been sold 8 days prior! That’s when Jeremiah stepped in. He could not apologize enough for the misunderstanding and gaurenteed me that he would find me a car I loved in my price range. Sure enough he did! He didn’t try to sell me things I didn’t want or get me to spend more then I was looking for. He spent a good amount of time showing me vehicles in my range even tho I was not spending a large sum of money. Between him and Wes the finance manager I could not have asked for a better experience. I left the dealership with a very nice car that was in my budget and suits my needs. Just do yourself a favor don’t waste your time with internet sales. Go to the dealership you will get better service. More

Service review Overall customer service is improving from the first time I stepped into the dealership almost 8 years ago till now. A little surprised to see the lic Overall customer service is improving from the first time I stepped into the dealership almost 8 years ago till now. A little surprised to see the license plate frame switched from motorworld toyota to freedom, which I don’t mind, my Rav is serviced at Freedom, just unexpected. Overall, my car feels new again! Thank you! More

Very professional We were treated great threw the whole process by the sales men and the staff. Will return again for another vehicle here again in Hamburg We were treated great threw the whole process by the sales men and the staff. Will return again for another vehicle here again in Hamburg More

No amenities while waiting Service received was acceptable. Had first appointment of the day at 7 am. Had to wait 5 minutes for garage door to go up to allow me in. Waiting room Service received was acceptable. Had first appointment of the day at 7 am. Had to wait 5 minutes for garage door to go up to allow me in. Waiting room had no daily newspapers to read to pass the time. Coffee was just being made. No donuts or danishes like that of which are available at my Subaru dealsrship. Free car wash had front and back windows streaked badly apparently from wiping with a towel. More