Kelly Toyota of Hamburg

Waiting time was not excessive and the waiting area was comfortable. All of the employees provided a friendly atmosphere. Work was explained and why it was needed. . comfortable. All of the employees provided a friendly atmosphere. Work was explained and why it was needed. . More

On 18 November the latch for my grandson's car seat became jammed on the rear seat hook of my Lexus. We needed to transfer the car seat to my daughter's vehicle who was returning with our grandson to V became jammed on the rear seat hook of my Lexus. We needed to transfer the car seat to my daughter's vehicle who was returning with our grandson to Virginia that day. Needless to say we were in a bit of a panic. Knowing the relationship of Toyota and Lexus I immediately thought of Freedom Toyota. I made a call and Erin Tobias said "sure we can help, bring it right in." Admittedly it required a bit of strength and a tool but Erin and Steve saved the day in a few minutes. What is truly commendable was their genuine concern and pleasure that they could help us and solve the problem. Perhaps a trival problem to them but a major one to me and my daughter. In fact, when they solved the problem, Erin and Steve both gave a "high five" to our three -year old grandson. They refused any kind of payment and just said they were glad to help and wished my daughter a safe trip home. Later that night, after returning to Virginia, my grandson spoke to me on the phone and mentioned the high five from the folks at the "car place." I assure you that this is the perfect example of customer service. Please let Erin and Steve know that we appreciate their help and concern. Jim Laurie More

Ever since I leased my car, I have been dealing with Erin Tobias in the service department. She is the best there is. She truly listens to what I need, and she always goes above and beyond to make sure I r Tobias in the service department. She is the best there is. She truly listens to what I need, and she always goes above and beyond to make sure I receive the best possible service. Every time I need service, I call her up. She gets me an appointment right away, and she usually knows what my car needs before I even ask! She's quick, thorough, and always has a smile on her face. She makes sure all my questions are answered and takes her time with me if I need it. As long as Erin's there, I won't go anywhere else for service! Great job, Freedom! More

Ashley and Erin were friendly. Any questions we had were answered. I have sent many of my friends here. For the most part the staff have been great, there is one staff member in sales that I didn't like h answered. I have sent many of my friends here. For the most part the staff have been great, there is one staff member in sales that I didn't like his attitude. I am upset that Joe Tangy is no longer with you. He was a great guy and was the main reason that we came to Freedom. Couldn't ask for a greater guy. More

Erin oversaw that my car was serviced quickly and promptly and she was very friendly. I thought it was great service! (Plus she made sure I left with a cookie) promptly and she was very friendly. I thought it was great service! (Plus she made sure I left with a cookie) More

I bought cars from Freedom on two seperate occasions, once from Reggie and another time from Faith. Both times I felt satisfied with my experience; they are both down to earth and are willing to work wit once from Reggie and another time from Faith. Both times I felt satisfied with my experience; they are both down to earth and are willing to work with you so you can get a car you can afford. IEverytime I show up for routine maintainence and I happen to run into either of them, I am surprised that they remember me and we can have a nice conversation. To remember a customer with the sheer volume of customers that come to Freedom really takes an employee that enjoys their job! More

I had a question about my keyless entry and I called the dealership service center. I talked with Nicky Gentili he was pleasant and very helpful. He answered all my questions and even reminded me about an u dealership service center. I talked with Nicky Gentili he was pleasant and very helpful. He answered all my questions and even reminded me about an upcoming service that I probably would've forgot. More

Just wanted to say that Stefanie and Wes did an awesome job of getting me into a Toyota tundra I was so glad that Stefanie did not give up on me and followed through with everything thank you so very much job of getting me into a Toyota tundra I was so glad that Stefanie did not give up on me and followed through with everything thank you so very much More

We have not bought a car in about ten years. We did not have credit and were anxious about the whole experience, but Reggie was patient and helped us through the process. So far we are very happy with our have credit and were anxious about the whole experience, but Reggie was patient and helped us through the process. So far we are very happy with our purchase. We will come back to Reggie in a few years when our daughter is ready to drive and when we want to trade in what we just got. More

Doug the salesman was very helpful and knowledgable. He even told me how easy it was to get a loan for their vehicles. I will be purchasing a vehicle from him soon even told me how easy it was to get a loan for their vehicles. I will be purchasing a vehicle from him soon More