Kelly Toyota of Hamburg

When we go to get our car looked at we always go to Nicky, Hes never to busy to explain in laymens terms what is required. he puts the 'service' in customer service. Nicky, Hes never to busy to explain in laymens terms what is required. he puts the 'service' in customer service. More

We had an amazing experience with Nicky as our service advisor. I would recommend anyone to get their car serviced here. They made us feel like we were at home. Nicky offered us soda and coffee to make us advisor. I would recommend anyone to get their car serviced here. They made us feel like we were at home. Nicky offered us soda and coffee to make us feel comfortable. We will certainly be bringing out camry back for service. Thanks guys!!!!! More

The Freedom Automotive group is a great place to purchase and have your vehicle serviced. The staff is A+. The service department is excellent when dealing with customers and their concerns. My most recent v and have your vehicle serviced. The staff is A+. The service department is excellent when dealing with customers and their concerns. My most recent visit (Nov. 29, 2013) I had the pleasure of working Erin Tobias and Ashley Schwelkert. Both of these young ladies exceeded my expectations and went the distance to make sure every aspect of my service appointment was 100% satisfactory. I highly recommend Freedom Toyota and Erin Tobias and Ashley Schwelkert for any service needs that you may require. More

I had an absolute great experience working with your dealership. Doug Murphy was and is a fantastic sales professional. He was straight forward, trustworthy and made me feel completely comfortable. I tr dealership. Doug Murphy was and is a fantastic sales professional. He was straight forward, trustworthy and made me feel completely comfortable. I truly appreciate all of his efforts as well as knowledge on cars. Primarily because of him, I would surely recommend this dealership to anyone and everyone. Thanks Again Doug for everything. More

Nicky did a great job. He was very responsive. I was having car trouble on the afternoon before Thanksgiving. I got the car towed up to Freedom, and Nicky got it diagnosed right away. I also asked him having car trouble on the afternoon before Thanksgiving. I got the car towed up to Freedom, and Nicky got it diagnosed right away. I also asked him to do a maintenance check on it. He did that on Friday, right away, and he also noticed that my inspection was due (which I had forgotten to mention to him). He not only got that work done quickly on the day after Thanksgiving, but had two drivers bring the car back down to me in Wyomissing. He was very polite and pleasant to work with! Thank you! More

I scheduled a service and received outstanding customer service. Nicky Gentili was helpful and honest when it came to what my vehicle needed. I felt like I was treated fair and respected. customer service. Nicky Gentili was helpful and honest when it came to what my vehicle needed. I felt like I was treated fair and respected. More

I called about a service question. NIcky Gentili was the associate that answered. He told me about an upcomming clinic as well as answered allmy questions. The clinic was great and he was very nice. the associate that answered. He told me about an upcomming clinic as well as answered allmy questions. The clinic was great and he was very nice. More

Erin was the quickest, most efficient person I have dealt with from there! I have previously waited over 2 hours before for an oil chg, And with Erin was in & out in 40 minutes!!! Great job & great personal with from there! I have previously waited over 2 hours before for an oil chg, And with Erin was in & out in 40 minutes!!! Great job & great personality!!! Will request her from now on!!!! Best service I have experienced in my 2 1/2 years coming there! More

Erin and her staff went above and beyond to make sure all of my concerns were addressed in a thorough and timely fashion. All work was explained in detail as to why it was needed. Will return for servicing i of my concerns were addressed in a thorough and timely fashion. All work was explained in detail as to why it was needed. Will return for servicing in the future. More

I phoned the Service Department and was transferred to Erin. She was very friendly and extremely helpful. Upon scheduling my appointment, she gave me clear directions on where to drop my vehicle and key Erin. She was very friendly and extremely helpful. Upon scheduling my appointment, she gave me clear directions on where to drop my vehicle and keys. Based upon the estimate she provided, she was off by only $11. My 4-Runner is like new with the detailing service that was also performed with other required items. When I went to drop off my vehicle, Erin was on the phone with another customer who was obviously not happy, but Erin maintained her composure and handled the call with ease and professionalism. I'll ask for her every time going forward when scheduling my service appointments! She was exemplary in her service! More