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Joyce Koons Honda

Manassas, VA

4.7
3,001 Reviews

10640 Automotive Dr

Manassas, VA

20109

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3,001 Reviews of Joyce Koons Honda

May 30, 2022

Super job as always thank you. Karen was very friendly and answer all my questions. More

by d772441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Huntington
Jun 02, 2022 -

Joyce Koons Honda responded

Thank you for your wonderful feedback! Sincerely, Shawn McGregor, General Manager

May 29, 2022

The shop is great quick service and good service too Well explained and rigth on time More

by Gerardo lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
Jun 02, 2022 -

Joyce Koons Honda responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Tony Nguyen, Service Manager

May 28, 2022

They were very attentive and provided great customer service! Mr. Walter Carswell was quite helpful in explaining the car condition and the need repairs. He also assisted with getting a copy of the car’ More

by Phil.eng15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Carswell
Jun 02, 2022 -

Joyce Koons Honda responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Tony Nguyen, Service Manager

May 23, 2022

Great service every time I go. Thank you so much! Every on was very professional. More

by hinesme
Customer Service
Recommend Dealer
Yes
Employees Worked With
Karen Huntington, Tony Nguyen, Joe Deguzman
May 26, 2022 -

Joyce Koons Honda responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Tony Nguyen, Service Manager

May 22, 2022

Excellent service, excellent follow-up and overall fantastic customer service!!! Jon was wonderful, extremely helpful and attentive. I highly recommend this dealership!!!! More

by gmedsmart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Lavigne
May 25, 2022 -

Joyce Koons Honda responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Tony Nguyen, Service Manager

May 20, 2022

Engine light was on. They claimed to have found the issue and fixed it but the car did not even start at their garage. I had no problem driving the car before that. The More

by saf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Parlier Jr
May 24, 2022 -

Joyce Koons Honda responded

saf, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Joyce Koons Honda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Tony Nguyen, Service Manager

May 24, 2022 -

saf responded

Thank you Mr. Nguyen, We'll bring our car back to your garage so your team can honor their commitment of service warranty. Best Regards, saf

May 17, 2022

My sells person Jose Mojica was EXCELLENT. He handled the termination of my lease. Found the color both exterior and interior that I wanted and made sure I knew when the car arrived on the lot More

by d0325w
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Mojica, Quay Payton
May 20, 2022 -

Joyce Koons Honda responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Shawn McGregor, General Manager

May 16, 2022

Definitely the best dealer in the area. My consultant was Juvik. I could not ask for more. his great customer service and acknowledgment made my visit the best experience. this dealer also More

by Francisco M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
May 19, 2022 -

Joyce Koons Honda responded

We cannot thank you enough for your wonderful review of Joyce Koons Honda and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Tony Nguyen, Service Manager

May 15, 2022

Great service. Very pleased. Got me in and out on short notice. No unexpected charges More

by d772441
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
May 18, 2022 -

Joyce Koons Honda responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Tony Nguyen, Service Manager

May 15, 2022

A very friendly and knowledgeable staff and good location - easy access from I-66 and have used in the past. Thanks. More

by ashok
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schlenker
May 18, 2022 -

Joyce Koons Honda responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Tony Nguyen, Service Manager

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