Joyce Koons Honda

Purchase of New Vehicle Came to purchase vehicle on Labor Day and completed test drive of Pilot and Passport. They did not have the color vehicle I want in the 2019 Pilot bu Came to purchase vehicle on Labor Day and completed test drive of Pilot and Passport. They did not have the color vehicle I want in the 2019 Pilot but offered a great alternative. Mansour was able to satisfy my wife and I with a great vehicle. More

Great experience. Great Service. Good Prices Great service at Joyce Koons! I went to Joyce Koons because they gave me a very competitive online quote. I worked with Mariame who was thoughtful, k Great service at Joyce Koons! I went to Joyce Koons because they gave me a very competitive online quote. I worked with Mariame who was thoughtful, knowledgable, honest, and a great advocate. I very much appreciated her customer service! I also worked with Sunny to finalize the deal--Sunny was equally knowledgable and helpful. This was by far the best experience I had buying a car. More

Great service advisor Mo Merghane. Extremely helpfully. Customer service is very important to me at a car dealership and I return to Koons Honda because of my service advisor Mo Merghane. I believe he is Customer service is very important to me at a car dealership and I return to Koons Honda because of my service advisor Mo Merghane. I believe he is honest, fair and is concerned about me as a customer. More

The employees were nice and the service was fast! I went in to get my seatbelt sensor replaced, I was in and out in 30 minutes! Juvic was exceptionally nice and walked me through everything that happe I went in to get my seatbelt sensor replaced, I was in and out in 30 minutes! Juvic was exceptionally nice and walked me through everything that happened! More

very nice Each time that I have been to Joyce Koons Honda dealership everyone listened and answered questions honestly. It was important to me to get in and out Each time that I have been to Joyce Koons Honda dealership everyone listened and answered questions honestly. It was important to me to get in and out quickly and we did just that. Thanks More

Terrific! As a woman going into a dealership alone, it couldn't have gone better! Miriam was friendly and knowledgable. I really appreciated everyone's attent As a woman going into a dealership alone, it couldn't have gone better! Miriam was friendly and knowledgable. I really appreciated everyone's attention and enthusiasm for their jobs. LOVE my new car and felt i got a fair price!! THANKS!! More

Great Service They do good service and do not try to sell you repairs you do not need. Friendly, knowledgeable. They responded to my request for an appointment ver They do good service and do not try to sell you repairs you do not need. Friendly, knowledgeable. They responded to my request for an appointment very quickly. I have recommended their dealership to purchase a Honda and I would definitely recommend they for service. More

Service Review Took my 2012 Honda Pilot in for some work and routine service. As usual, Roland Murphy and team did a wonderful job caring for my vehicle and address Took my 2012 Honda Pilot in for some work and routine service. As usual, Roland Murphy and team did a wonderful job caring for my vehicle and addressing my concerns. Excellent service during my visit. More

Poor Service Experience Our purchase experience with Joyce Koons Honda was very pleasant. Our experiences with their service department, however, have been very disappointing Our purchase experience with Joyce Koons Honda was very pleasant. Our experiences with their service department, however, have been very disappointing. For our first service, I had an appointment and was seen promptly upon arrival. I let the gentleman know that in addition to the basic oil change, etc., that the carpet had not been properly installed and needed to be corrected. Over two hours later, for what should have taken no longer than an hour, my car was returned to me. I rushed home to relieve my babysitter. The next morning my garage floor was covered in oil and the carpet had apparently not actually been fixed. We had to take it in the following weekend so my husband could speak with the service people- who addressed the issues after we spoke with the manager. We were told it was ready- after nearly a week. We came to pick it up and after ten minutes finally got someone to help us. 25 minutes later we had to look hard to find the person originally helping us- only then were we informed that the car had run out of gas (it was not even close to empty when we brought it in) and they were having to fill it up in order to bring it up to us. We were here 55 minutes and finally a manager came to apologize. We have now been here for over an hour on a Saturday afternoon with two little ones and still no car. Why did they call to say our car was ready and then make us wait for over an hour on a beautiful Saturday afternoon? More

Exceptional Experience No BS and cut to the chase. Was very fair and worked with me on a trade in and new car purchase. I love the car and the team was very professional. No BS and cut to the chase. Was very fair and worked with me on a trade in and new car purchase. I love the car and the team was very professional. More