Joyce Koons Honda

My family and I recently moved to No. VA from Florida. Along the way, our second vehicle "gave up the ghost," putting us in the market for a new vehicle. On 17 July, we conducted some initial internet re Along the way, our second vehicle "gave up the ghost," putting us in the market for a new vehicle. On 17 July, we conducted some initial internet research, then left our house in Burke to check nearby dealerships. Having owned 3 Hondas in the last 10 yers, including our current 2007 Odessey, we had predetermined we were looking for a Honda certified pre-owned vehicle. Our first stop included a different Honda dealership than Koons. The initial impression was one of pressure, to include a salesman walking up to our car door as we were discussing an unrelated topic. At one point, we even overheard a squabble between a customer and a salesman on the sales floor! We left this dealership without test driving any vehicles, and despite the promises of the salesman, we have not yet heard from this dealership to follow up on our questions about vehicle availablilty or finance options. Fast forward 30 minutes. As we drove westbound on I-66, we spotted the Koons Honda sign and decided to drop in. We pulled into the lot and erroneously walked into the new car sales section. A gentleman escorted us over to the used car area, and introduced us to Gary Johnson. Over the span of 10-15 minutes, he listened to our situation, asking a few questions but doing more listening than talking. Ultimately, he pointed out 2 Honda Accords which met our cost, size and availability needs. Gary Johnson is clearly the right "frontman" for your business. Fast forward again to the finance phase. Tim Rowan's ability to speak english and clearly present the pros and cons of finance/warranty options was a great closing to the afternoon experience. Bottom line: the professionals at the pre-owned section of Koons Honda present the right image, listen actively and truly put the customer's needs first. Thank you again for simplifying our experience! Chris and Vickie Ireland More

I have never had a greater experience in my life with all I have never had a greater experience in my life with all who serve in the service department. I first visited Koons back in 2001 looking to trade I have never had a greater experience in my life with all who serve in the service department. I first visited Koons back in 2001 looking to trade in my Pontiac Grand Am for another car. We checked the Grand Am's out but they were not to my liking and the sales advisory Cindy asked me to try a CRV. That night I drove a 2002 Honda CRV and ended up calling back and taking one of the new arrivals a week or so later. Since then I have bought a 2005 Honda Pilot and 2008 Honda CRV. These people are great, easy to get along with, and very knowledgeable. I live in Leesburg but drive to Koons of Manassas to get all my service work done. The people at Leesburg Honda want to schedule you for an oil change 1 or 2 weeks in advance. I have a very busy schedule and sometimes it is the day of or the day before that I can get the things done, and I usually call Joe Carroll at the service department, he has never told me anything less than "bring it on down"! He always makes sure I get what is needed and he makes sure that I get all the coupons and even the discounts if there are any. A consumate group of people who are nothing but the best. The buying experiences I have had there also have been nothing but top notch. Especially the 2008 CRV I went in and with about 2 hours I was walking out with my new CRV ready to go! Great people Great place! Give it a try. More

I am unable to print the service specials on your website. I have tried different days on different computers and still no luck. I have scheduled an oil change tomorrow and would like to use the spe website. I have tried different days on different computers and still no luck. I have scheduled an oil change tomorrow and would like to use the special. Your staff has been good about honoring the specials in the past but I figured you would like to be notified when something like that is not working. See you tomorrow. Mitch Spray More

We have been buying/leasing from Koons for the last 9 years. Every experience we have had there has been amazing,from the service department to the finance department to the salesmen/woman. Everyone is years. Every experience we have had there has been amazing,from the service department to the finance department to the salesmen/woman. Everyone is very friendly and accomdating and we always get the best deal! I have highly recommend Koons to everyone we know and will continue to send business their way! More

All of the employees there were very friendly. When I bought a used car there, I found two minor problems and they fixed it right away. The price was very reasonable as well. When I had the AC compresso bought a used car there, I found two minor problems and they fixed it right away. The price was very reasonable as well. When I had the AC compressor problem later, since that was an issue for the specific model, they fixed it with Good Will. More

Awesome experience from top to bottom in all respects: Awesome experience from top to bottom in all respects: 1: Understanding and really listening to my needs and situation. 2: Problem solving was at it Awesome experience from top to bottom in all respects: 1: Understanding and really listening to my needs and situation. 2: Problem solving was at its best. 3: Everyone I listed above,worked as team. 4: They were very focused on a great experience for me. 5: They truly understood the value of a repeat customer. 6: Value is important but all the above is what really counts. 7: I would like to see American Honda Corporation continue their support and remember that the dealerships are in a unique and difficult position and American Honda is very much part of the customer experience, safety, quality of vehicles and driver satisfaction. Leadership starts at the top buy providing the team with the proper tools, training, and by taken full responsibility of craftsmanship. The customer wants value but not at the cost of truly enjoying the ride down the highway. Once again; Jim Bencivenga, Mike Clancy, Steve Hughes, Jordan Klein and Joe Carroll stepped up to the plate and hit a GRAND SLAM!! My personal thanks to all of you, stay safe and have fun. Douglas Gasperino I am always available at 703-509-5928 anytime. Thanks once again, have a great day. More

This was the most painless car buying experience I have ever had. I purchased a used Volvo from the store and all the paperwork was handled quickly and efficeintly. Everyone was friendly and helpful. I hav ever had. I purchased a used Volvo from the store and all the paperwork was handled quickly and efficeintly. Everyone was friendly and helpful. I have recommended the dealership to many friends and all have had great experiences. More

Jim Bencivenga, and his entire sales and finance team, provide the most outstanding service of any dealership I have ever worked with! Mr. Bencivenga went out of his way to orchestrate a deal that would w provide the most outstanding service of any dealership I have ever worked with! Mr. Bencivenga went out of his way to orchestrate a deal that would work with our budget. The expediency demonstrated in the processing of the final paperwork was unbelievable! I highly recommend Koons of Manassas for the lease or purchase of your next vehicle. More

We were extremely pleased with our buying experience at Koons Honda. All of the individuals that worked with us were generous with their time, professional, and personable. They were all very patient wit Koons Honda. All of the individuals that worked with us were generous with their time, professional, and personable. They were all very patient with all of our questions and at no time did we feel rushed or pressured. We will be recommending Koons Honda to any of our friends considering buying a car. More