Joyce Koons Honda

Awesome experience from top to bottom in all respects: Awesome experience from top to bottom in all respects: 1: Understanding and really listening to my needs and situation. 2: Problem solving was at it Awesome experience from top to bottom in all respects: 1: Understanding and really listening to my needs and situation. 2: Problem solving was at its best. 3: Everyone I listed above,worked as team. 4: They were very focused on a great experience for me. 5: They truly understood the value of a repeat customer. 6: Value is important but all the above is what really counts. 7: I would like to see American Honda Corporation continue their support and remember that the dealerships are in a unique and difficult position and American Honda is very much part of the customer experience, safety, quality of vehicles and driver satisfaction. Leadership starts at the top buy providing the team with the proper tools, training, and by taken full responsibility of craftsmanship. The customer wants value but not at the cost of truly enjoying the ride down the highway. Once again; Jim Bencivenga, Mike Clancy, Steve Hughes, Jordan Klein and Joe Carroll stepped up to the plate and hit a GRAND SLAM!! My personal thanks to all of you, stay safe and have fun. Douglas Gasperino I am always available at 703-509-5928 anytime. Thanks once again, have a great day. More

This was the most painless car buying experience I have ever had. I purchased a used Volvo from the store and all the paperwork was handled quickly and efficeintly. Everyone was friendly and helpful. I hav ever had. I purchased a used Volvo from the store and all the paperwork was handled quickly and efficeintly. Everyone was friendly and helpful. I have recommended the dealership to many friends and all have had great experiences. More

Jim Bencivenga, and his entire sales and finance team, provide the most outstanding service of any dealership I have ever worked with! Mr. Bencivenga went out of his way to orchestrate a deal that would w provide the most outstanding service of any dealership I have ever worked with! Mr. Bencivenga went out of his way to orchestrate a deal that would work with our budget. The expediency demonstrated in the processing of the final paperwork was unbelievable! I highly recommend Koons of Manassas for the lease or purchase of your next vehicle. More

We were extremely pleased with our buying experience at Koons Honda. All of the individuals that worked with us were generous with their time, professional, and personable. They were all very patient wit Koons Honda. All of the individuals that worked with us were generous with their time, professional, and personable. They were all very patient with all of our questions and at no time did we feel rushed or pressured. We will be recommending Koons Honda to any of our friends considering buying a car. More

I did not get the compleimentary world class inspection during oil change for Honda Civic 2003 today . I never declined for it. But in the receipt it says that customer declined complementary world class i during oil change for Honda Civic 2003 today . I never declined for it. But in the receipt it says that customer declined complementary world class inspection which is a lie. This is what Koons Honda is ? More

After my nightmare with Sheehy Honda I finally found a dealer that was both worth the wait and worth the drive. I explained to the Manager what I was looking for and they had it in stock. I told him w dealer that was both worth the wait and worth the drive. I explained to the Manager what I was looking for and they had it in stock. I told him what I wanted to pay and what I thought the trade-in was worth - he said fine come right in and pick up your new Insight. It was rainy outside as we pulled up to the Koons Dealership. As we parked both our cars outside there was a saleman Ahmed who was waiting for us at the door and welcomed us by name. What a difference! That set the atmosphere where we felt like family from that point forward. Everyone who we dealt with was more than friendly - even another salesman offered us coffee. All I can say for anyone reading this is Koons was worth the 30 minute drive, even in the rain. The entire experience was absolutely stunning. I even walked around and saw their service waiting area- nothing shabby here - nice quiet place with leather chairs and a TV. They even had a kids play area - not that we needed it but what a nice touch. The only regret I had from this experience was not personally thanking everyone there for such a great experience as we drove off in our New 2010 Honda Insight. More

I cannot speak for the sales side, but my service experiences have always been very positive. My service advisor has always been Ralph Freese and I followed him to Koons after he left Landmark Honda experiences have always been very positive. My service advisor has always been Ralph Freese and I followed him to Koons after he left Landmark Honda about 4 years ago. Service advisors typically work on commission and the advisors at Koons Honda are no different. By working w/Mr. Freese each time I've developed a good relationship that has paid dividends over the years. For example, he's made me aware of coupons that I wasn't aware of and with some big services that have come down pike (I currently have over 200K on my Accord) he's cut 10% off portions of the bill. I appreciate the effort and he appreciates that I always bring the car to him and his team. I typically make an appointment about a week in advance, although I have made appointments within a shorter time frame. I've never felt over charged and periodically I have called around, including independent shops, and the price hasn't been any different for a particular service. Give him and his team a try. More

Koons is notorious for changing the price as you sign the final paperwork and high prices for sales/service. My experience includes two visits on separate occasions/locations to the Ford and Honda dealershi final paperwork and high prices for sales/service. My experience includes two visits on separate occasions/locations to the Ford and Honda dealerships. The first location changed the price by incorporating the taxes into the base price and adding the taxes again. The Honda dealer was a little more bold and used the same techniques on $3400 worth of options. After I pointed out the problem, the Ford dealer insisted it was accurate until I made him prove the math line by line. Their Honda Sales Manager reacted by telling me I was wasting their time by not making the purchase in a timely fashion. My friends have since shared similar stories about their tactics and this was a common experience among the group. They only remain in business because most people don't haggle enough over price and fail to review the paperwork. More

I was in the market for a new Honda Civic Si and this place was by far the worst Honda dealer I came across. The salesmen were rude and knew nothing about the car they were selling me. I visited numero place was by far the worst Honda dealer I came across. The salesmen were rude and knew nothing about the car they were selling me. I visited numerous Honda dealers before and all have let me test drive the Si without any problems, but this dealer told me "We don't just let people come off the street and drive our Si's”,.... Ok, I get the idea you don't want trash to come in and mess up your car, but let's get serious it's and Si not an EVO or M3. After I threatened to take my business elsewhere they ran to get the keys. I would like to add I'm a 21yr old clean cut college student and work full-tim for the Department of Defense and I find it truly disrespectful to stereotype me as a KID coming in to race around a CIVIC. On top of the rudeness and the unprofessionalism they exhibited, they put a $2K mark up on the car and a $1700 “appearance package”- wheel locks and a pin strip worth $300 with labor and that’s being generous. So a car that has an Invoice of $19,404 and a MSRP of $21,090 was $25,790!!!! Hello...that is very close to Mustang GT territory (TMV Price $26,797 than add in incentives like low financing and cash back...) and there not even on the same level. All in all I wouldn’t waste your time at this dealer horrible Salesman and even worse prices....In short go some place else they don’t deserve business until they treat the customers fairly and with respect. More

Went to these guys trying to get out of a Tahoe XLT, they were extremely helpful and courteous. I ended up buying a 2000 GMC Sonoma and swapping out the Tahoe. About a month after purchase a short in the e were extremely helpful and courteous. I ended up buying a 2000 GMC Sonoma and swapping out the Tahoe. About a month after purchase a short in the electrical system caused the cd player to fry. They repaired the short and replaced the radio without a problem on short notice. I had such an enjoyable experience with these folks that I encouraged my parents to visit with them and they have puerchased two vehicles through Mr. Walt, a 2001 Aztec and a 2004 Vibe. I would highly recommend this dealer. More