Joyce Koons Honda

I cannot speak for the sales side, but my service experiences have always been very positive. My service advisor has always been Ralph Freese and I followed him to Koons after he left Landmark Honda experiences have always been very positive. My service advisor has always been Ralph Freese and I followed him to Koons after he left Landmark Honda about 4 years ago. Service advisors typically work on commission and the advisors at Koons Honda are no different. By working w/Mr. Freese each time I've developed a good relationship that has paid dividends over the years. For example, he's made me aware of coupons that I wasn't aware of and with some big services that have come down pike (I currently have over 200K on my Accord) he's cut 10% off portions of the bill. I appreciate the effort and he appreciates that I always bring the car to him and his team. I typically make an appointment about a week in advance, although I have made appointments within a shorter time frame. I've never felt over charged and periodically I have called around, including independent shops, and the price hasn't been any different for a particular service. Give him and his team a try. More

Koons is notorious for changing the price as you sign the final paperwork and high prices for sales/service. My experience includes two visits on separate occasions/locations to the Ford and Honda dealershi final paperwork and high prices for sales/service. My experience includes two visits on separate occasions/locations to the Ford and Honda dealerships. The first location changed the price by incorporating the taxes into the base price and adding the taxes again. The Honda dealer was a little more bold and used the same techniques on $3400 worth of options. After I pointed out the problem, the Ford dealer insisted it was accurate until I made him prove the math line by line. Their Honda Sales Manager reacted by telling me I was wasting their time by not making the purchase in a timely fashion. My friends have since shared similar stories about their tactics and this was a common experience among the group. They only remain in business because most people don't haggle enough over price and fail to review the paperwork. More

I was in the market for a new Honda Civic Si and this place was by far the worst Honda dealer I came across. The salesmen were rude and knew nothing about the car they were selling me. I visited numero place was by far the worst Honda dealer I came across. The salesmen were rude and knew nothing about the car they were selling me. I visited numerous Honda dealers before and all have let me test drive the Si without any problems, but this dealer told me "We don't just let people come off the street and drive our Si's”,.... Ok, I get the idea you don't want trash to come in and mess up your car, but let's get serious it's and Si not an EVO or M3. After I threatened to take my business elsewhere they ran to get the keys. I would like to add I'm a 21yr old clean cut college student and work full-tim for the Department of Defense and I find it truly disrespectful to stereotype me as a KID coming in to race around a CIVIC. On top of the rudeness and the unprofessionalism they exhibited, they put a $2K mark up on the car and a $1700 “appearance package”- wheel locks and a pin strip worth $300 with labor and that’s being generous. So a car that has an Invoice of $19,404 and a MSRP of $21,090 was $25,790!!!! Hello...that is very close to Mustang GT territory (TMV Price $26,797 than add in incentives like low financing and cash back...) and there not even on the same level. All in all I wouldn’t waste your time at this dealer horrible Salesman and even worse prices....In short go some place else they don’t deserve business until they treat the customers fairly and with respect. More

Went to these guys trying to get out of a Tahoe XLT, they were extremely helpful and courteous. I ended up buying a 2000 GMC Sonoma and swapping out the Tahoe. About a month after purchase a short in the e were extremely helpful and courteous. I ended up buying a 2000 GMC Sonoma and swapping out the Tahoe. About a month after purchase a short in the electrical system caused the cd player to fry. They repaired the short and replaced the radio without a problem on short notice. I had such an enjoyable experience with these folks that I encouraged my parents to visit with them and they have puerchased two vehicles through Mr. Walt, a 2001 Aztec and a 2004 Vibe. I would highly recommend this dealer. More

These guys rock. At least I think so. We wanted to These guys rock. At least I think so. <br><br>We wanted to buy a Hybrid before the end of the year (2002) to get tax write off. At the time, it was These guys rock. At least I think so. <br><br>We wanted to buy a Hybrid before the end of the year (2002) to get tax write off. At the time, it was a "hot car" and so there was a dealer surcharge, which they explained quite honestly. We told them we refused to pay it. We let them know we planned to buy a car that day, and if it meant taking our business elsewhere, we would. After a bit of haggling - which we expected to have to do - they dropped the surcharge completely. They still made out on the deal, but we payed thousands less than the sticker price. We got home and realized there were no floor mats. We called them back, and in exchange for all 5's on the customer survey from Honda (which we'd have given them anyway), they threw them in - plus two stainless steel travel mugs. Everybody was friendly, courteous, etc. Our kid was in the midst of the "terrible 2's" at the time, and they just rolled with the punches.<br><br>Service department runs like clockwork even when crowded, they explain every charge, they don't do work we don't authorize.<br><br>They recently expanded the showroom and service department. <br><br>We're in the market for a Pilot and will definitely head to Koons first. More