Joyce Koons Honda

I've waited write a while to write this review, but I can't put it off any more. The short version is that the experience of buying a new car from this dealership was so awful that there is simply nothi can't put it off any more. The short version is that the experience of buying a new car from this dealership was so awful that there is simply nothing they could conceivably do to make us go back. Maybe I've been spoiled by Carmax (I am on my second car from them), but the experience of replacing my wife's car from Koon's was just terrible. If you are looking for a car, don't go here, period. If you want to know why, here are the big things that that went wrong with our Koon's experience: 1. It took us almost 5 hours over two days to pay cash for a car that they had on the lot. They dragged out the price negotiation for 2.5 hours when we had an offer from another dealership that we were simply asking them to meet (nearly MSRP even!), then when we came back the next day to pick up the car it took another 2.5 hours, and we weren't even getting financing! 2. Why, you might ask, did we come back the next day at all? Simply put, the salesman tried to pull a bait and switch. After negotiating a price for an automatic car, they pulled around a manual. When we pointed that out, they claimed that the automatic would be more expensive (which isn't even correct, manuals are usually several hundred more). When we refused and pointed out that we had been negotiating over an automatic, they suddenly realized that they didn't have one on their lot, so they had to get one from another location for us the next morning. 3. They gave us the hard sell on EVERYTHING. When I tried to get them to cut short the pitch on the service plan and extended warranty, I was literally scolded ("You don't know what you want, how could you know what you want? You haven't even listened to me!"). 4. At no point were we made to feel like we were valued customers about to spend thousands of dollars. In fact, the overwhelming feeling we got from the entire staff was that they were doing us a favor by selling us a car. I could go on, but if that's not enough to make you go somewhere I else then the other little things won't make a difference. More

I had bought a 2006 Honda Civic Ex on 24th October,2009. There were dents on the car, before i agreed to purchase it, these two people told me that these dents can be removed and they will do it for me, if There were dents on the car, before i agreed to purchase it, these two people told me that these dents can be removed and they will do it for me, if i leave the car here the next working day. I agreed to that and left it on 24th of october itself and then, came to pick it up on 29th October, 2009. But, there was no attention paid to the dents and these two people responsible for it, did not know, why the work on the dents was not done. And moreover, to add to it, they brought it from the service center and when, i took a look at the car, there was some paint marks on my trunk. And they do not know the reason for it. They acted really irresponsible. They did not show respect to the customer. And the worst part of it was Mr. Mustafa, let me drive-off with the car, without any temporary title. And he came near my car to bid me bye, and later when i called him over the phone, because i realised at my home that i drove-off without a tag(number plate), he tries to blame it on me. I would suggest you to think twice before going to the dealership, and even if you go, think thrice before you try to meet these two people. More

To begin, this is the first time I have ever felt compelled to take the effort to write a review (positive or negative) for anything, product or service. My experience with new car sales at Koons Ho compelled to take the effort to write a review (positive or negative) for anything, product or service. My experience with new car sales at Koons Honda was the absolute worst I have encountered (I have been to several DC area Honda dealerships.) I test drove the car I wanted and sat down, ready to buy. For starters, the salesperson didn't quote any price to me at all (not the MSRP, nor the price the dealership was offering), and tried to find out what I was willing to pay per month, and what length of loan I wanted. I know that dealers often do this, but I firmly reiterated that I was more concerned with nailing down a price for the vehicle. She asked us what other dealers had offered us, and we responded with our ideal price. I had done research with dealer offers and a True Market Value report, so I know that price I asked was, while on the low side, not unreasonable. The salesperson scoffed (yes, scoffed!) and told us the price was unreasonable. We asked (respectfully) what price the dealer could offer, and she went to discuss with the manager. (In my experience, this is where the dealer comes back saying, "Well, can't do your price, but I could sell it to you for...") She returned with the manager, who said (my best recollection of the wording), "I just wanted to say that I heard the price you wanted, and I can't really sell it at that price, so thanks for coming in. Bye." After we got over our shock at his response, we explained that there must have been some misunderstanding, and that we were interested to hear the dealer's best price. The manager gave us the spiel about low profit margin, supply and demand, etc. (that's fine, I've heard it before), and then quoted us, essentially, MSRP. We asked him (respectfully) if he could knock the price down $400, and he came back with an offer knocking the price down $250. He stuck his hand abruptly in our faces and said, "Thanks for coming in. If you want to take the offer, let her know," and then left. To be honest, I was willing to buy the car at that price, but after the cold and curt attitude of the staff, I wouldn't buy a car from that dealer for any price. Needless to say, we didn't take the offer. It's hard to capture in words, but the attitude of both employees throughout the process was haughty and disrespectful. There were none of the smiles and friendly words I have encountered at other dealerships. I have been at other dealers where, after 2+ hours of looking and negotiation, I ended up not being ready to buy. The salespeople were courteous and friendly throughout the entire process, even as I was leaving emptyhanded. During my 45 minutes in Koons Honda, I was treated as an inconvenience and with a complete lack of common courtesy and respect. I was friendly and respectful the entire time I was there, never belligerent. I understand that Koons is a large dealership and probably has high customer traffic. I don't believe that this is an excuse for treating customers without the slightest modicum of respect. In my opinion, common decency and a friendly attitude are more than good manners, they are good business. I've read the responses Koons gives its negative reviews, and I'm not interested in hearing their excuses or explanations. There is no excuse for that kind of treatment. More

Kristen was clear and to the point in explaining the recommended service needs. She was not overly aggressive trying to make us service it right away. She was knowledgeable on the subject. The time take recommended service needs. She was not overly aggressive trying to make us service it right away. She was knowledgeable on the subject. The time taken was exactly as she had initially informed us. Overall it was a pleasant experience. More

My family and I recently moved to No. VA from Florida. Along the way, our second vehicle "gave up the ghost," putting us in the market for a new vehicle. On 17 July, we conducted some initial internet re Along the way, our second vehicle "gave up the ghost," putting us in the market for a new vehicle. On 17 July, we conducted some initial internet research, then left our house in Burke to check nearby dealerships. Having owned 3 Hondas in the last 10 yers, including our current 2007 Odessey, we had predetermined we were looking for a Honda certified pre-owned vehicle. Our first stop included a different Honda dealership than Koons. The initial impression was one of pressure, to include a salesman walking up to our car door as we were discussing an unrelated topic. At one point, we even overheard a squabble between a customer and a salesman on the sales floor! We left this dealership without test driving any vehicles, and despite the promises of the salesman, we have not yet heard from this dealership to follow up on our questions about vehicle availablilty or finance options. Fast forward 30 minutes. As we drove westbound on I-66, we spotted the Koons Honda sign and decided to drop in. We pulled into the lot and erroneously walked into the new car sales section. A gentleman escorted us over to the used car area, and introduced us to Gary Johnson. Over the span of 10-15 minutes, he listened to our situation, asking a few questions but doing more listening than talking. Ultimately, he pointed out 2 Honda Accords which met our cost, size and availability needs. Gary Johnson is clearly the right "frontman" for your business. Fast forward again to the finance phase. Tim Rowan's ability to speak english and clearly present the pros and cons of finance/warranty options was a great closing to the afternoon experience. Bottom line: the professionals at the pre-owned section of Koons Honda present the right image, listen actively and truly put the customer's needs first. Thank you again for simplifying our experience! Chris and Vickie Ireland More

I have never had a greater experience in my life with all I have never had a greater experience in my life with all who serve in the service department. I first visited Koons back in 2001 looking to trade I have never had a greater experience in my life with all who serve in the service department. I first visited Koons back in 2001 looking to trade in my Pontiac Grand Am for another car. We checked the Grand Am's out but they were not to my liking and the sales advisory Cindy asked me to try a CRV. That night I drove a 2002 Honda CRV and ended up calling back and taking one of the new arrivals a week or so later. Since then I have bought a 2005 Honda Pilot and 2008 Honda CRV. These people are great, easy to get along with, and very knowledgeable. I live in Leesburg but drive to Koons of Manassas to get all my service work done. The people at Leesburg Honda want to schedule you for an oil change 1 or 2 weeks in advance. I have a very busy schedule and sometimes it is the day of or the day before that I can get the things done, and I usually call Joe Carroll at the service department, he has never told me anything less than "bring it on down"! He always makes sure I get what is needed and he makes sure that I get all the coupons and even the discounts if there are any. A consumate group of people who are nothing but the best. The buying experiences I have had there also have been nothing but top notch. Especially the 2008 CRV I went in and with about 2 hours I was walking out with my new CRV ready to go! Great people Great place! Give it a try. More

I am unable to print the service specials on your website. I have tried different days on different computers and still no luck. I have scheduled an oil change tomorrow and would like to use the spe website. I have tried different days on different computers and still no luck. I have scheduled an oil change tomorrow and would like to use the special. Your staff has been good about honoring the specials in the past but I figured you would like to be notified when something like that is not working. See you tomorrow. Mitch Spray More

We have been buying/leasing from Koons for the last 9 years. Every experience we have had there has been amazing,from the service department to the finance department to the salesmen/woman. Everyone is years. Every experience we have had there has been amazing,from the service department to the finance department to the salesmen/woman. Everyone is very friendly and accomdating and we always get the best deal! I have highly recommend Koons to everyone we know and will continue to send business their way! More

All of the employees there were very friendly. When I bought a used car there, I found two minor problems and they fixed it right away. The price was very reasonable as well. When I had the AC compresso bought a used car there, I found two minor problems and they fixed it right away. The price was very reasonable as well. When I had the AC compressor problem later, since that was an issue for the specific model, they fixed it with Good Will. More