Joyce Koons Honda

I bought my car from Koons about a month ago. I recently went out of town and got a nail in the sidewall of my tire. I didn't know what to do so I called my service man, Joe Carroll. What a true delight t went out of town and got a nail in the sidewall of my tire. I didn't know what to do so I called my service man, Joe Carroll. What a true delight to have someone truly care! He found the closest dealer to where I was out of town and called them to make sure they had the right tire in stock and even set up the appointment for me and gave all my information to that dealership. It was painless and I was extremely happy! Koons Honda didn't make a penny on this service, they only cared about getting me taken care of and the tire fixed on my car. I could never ask for a better service person than Joe Carroll. More

I was impressed with Steve's professionalism, curteousness, and respect for the customer. He was able to work with me by discussing what I was interested and what constraints I had before leading curteousness, and respect for the customer. He was able to work with me by discussing what I was interested and what constraints I had before leading me to cars to look at. I found this approach to be helpful in selecting the car I ultimately bought. What could have been a 'grab bag' approach was avoided by Steve's attention to client needs. More

I bought my first Honda in 2005 and so far have been pleased having a Honda since I have had trouble with the three american cars that I had in my past. I was looking to upgrade my older Honda for a ne pleased having a Honda since I have had trouble with the three american cars that I had in my past. I was looking to upgrade my older Honda for a newer one and had no longer a need for a hybrid. I had the most helpful sales person Theo Jones, Jr get me through the whole process of trading in my old car and getting me all the way through the process of getting my new car. I was helped with in every possible way during that day and the following days that followed with any questions that I had on my new one. I am going on my third week with my 2010 Honda Civic and loving it.. Thank you Koons Honda in Manassas. More

Imer really tried to help us. We are very pleased with our Honda Accord. My daughter drives a 2000 Accord and she has had very few repairs so we decided on another accord for our family. Koons of Manassas our Honda Accord. My daughter drives a 2000 Accord and she has had very few repairs so we decided on another accord for our family. Koons of Manassas was very helpful in finding the car we wanted to purchase. More

Being a repeat customer of Koons Honda, Imer made leasing my new Honda Accord a pleasurable experience. Other salesman just want to get the customer in a car, get the commission and get the customer on the r my new Honda Accord a pleasurable experience. Other salesman just want to get the customer in a car, get the commission and get the customer on the road. Imer was friendly and personable and took the time to meet my needs as a customer. I hope that other salesman can learn from him. He made my experience one of the best ones I have ever had. More

Great experience, never felt pressured and got the deal I wanted. Staff was very flexible with appointments as I had trouble getting there during normal business hours. They stayed after hours on a Sunday wanted. Staff was very flexible with appointments as I had trouble getting there during normal business hours. They stayed after hours on a Sunday to finish this transaction. Was not pressured to buy extended warranty etc. More

I was very impressed with the friendliness of all the staff at Koons and their willingness to assist me in every aspect of my purchase. I was very inpressed that a Sales Manager would take time out of h staff at Koons and their willingness to assist me in every aspect of my purchase. I was very inpressed that a Sales Manager would take time out of his day to do a test drive with a potential buyer. More

Our interaction from online (Josh) to in person (Patrick) was just terrific. It's what you would hope for when you are buying a car. There was no pressure just an opportunity to learn about the car and the was just terrific. It's what you would hope for when you are buying a car. There was no pressure just an opportunity to learn about the car and the dealership and figure out if this was the best car for us. IT WAS!!! More

I've been servicing a 20003 Accord and a 2001 Acura TL at this dealership for about 3 years and have been always extremely pleased with the service. Last Saturday morning the A/C on the Accord stopped workin this dealership for about 3 years and have been always extremely pleased with the service. Last Saturday morning the A/C on the Accord stopped working so I called them to schedule an appointment. Unfortunately they were booked so I called Rosenthal Fairfax Honda and they could get me in same day. Dropped the car in Fairfax and 2 hours later they called to tell me that compressor, clutch and stator coil are dead and need to be replaced. I couldn't believe all 3 parts failed at the same time and asked to check again. 15 min later turns out that only the stator coil is bad but they still want me to replace all 3 parts at a $1500 cost. They would reluctantly agree to replace just the stator coil for $900. Long story short I ended up taking the car to Koons Honda and they fixed it for $450!!! Trust me, this is hands down the best Honda/Acura service department in the area. More

Our 2010 Odyssey was due for our first oil change--we needed the service before we left on a short notice road trip--Joe Carroll told me bring it in, his service team was fantastic!! First time I used t needed the service before we left on a short notice road trip--Joe Carroll told me bring it in, his service team was fantastic!! First time I used the Koons Saturday Service and I love it! The folks were fast, courteous, and the price was better than the 30-minute place. Keep the coffee hot, see you again in 5000 miles!!! A+++ More