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Joyce Koons Honda
Manassas, VA
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2,998 Reviews of Joyce Koons Honda
Excellent customer service. I would come back for my Honda service needs. The work was done in timely manner. I would like to recommend this dealer to my friends Honda service needs. The work was done in timely manner. I would like to recommend this dealer to my friends More
Purchase of new car. I found that the staff was very professional and no pressure was made in my purchase. Sales and finance staff were very knowledgeable on making the p I found that the staff was very professional and no pressure was made in my purchase. Sales and finance staff were very knowledgeable on making the purchase easy and within my intended budget. More
Service was excellent as usual! When trying to pick up the car it was confusing where to go to pay, as the cashier process had changed since our last service and there was no sig When trying to pick up the car it was confusing where to go to pay, as the cashier process had changed since our last service and there was no sign really to tell you where to go pay. Thankfully Tyson (now on Honda side ,whom I had done business with for many years on GMC side for our Yukon) helped me get service paid and checked out. Still the best service in around town More
excellence in service I took my HR-V to Joyce Koons Honda for oil change service (bought the car there). The service was fast and excellent. Only 1 hour for the service and I took my HR-V to Joyce Koons Honda for oil change service (bought the car there). The service was fast and excellent. Only 1 hour for the service and all the multi points checks done. More
Always a good experience I service all of my cars at Joyce Koons Honda. I could go to a new dealership that opened up closer to my home - but there was never any thought give I service all of my cars at Joyce Koons Honda. I could go to a new dealership that opened up closer to my home - but there was never any thought given to doing that because of the continued positive experience I always have at Joyce Koons Honda and in particular - my service adviser Roland. They always treat me fairly - and don't try to "up sell" you service and maintenance you don't need. In fact - Roland always goes out of his way to save me money. They also give a very nice military discount which I really appreciate and it's always a positive experience. Highly recommend them! More
My overall experience with Koons Honda Service Department is excellent and communication! Karen was my service advisor and I would definitely recommend her to anyone in my family and friends! is excellent and communication! Karen was my service advisor and I would definitely recommend her to anyone in my family and friends! More
Expert Sales Reps, Good Business Practitioners We were pleased to buy our third Honda from Joyce Koons, this time a 2019 CR-V. Take time to research your car needs before you arrive so that you We were pleased to buy our third Honda from Joyce Koons, this time a 2019 CR-V. Take time to research your car needs before you arrive so that you can quickly conclude the best possible deal. Advance research helps. More
damaged my steering wheel and did not follow up to fix. Stay away. The Service Manager has no follow up despite multiple calls and a visit to the dealership to show the damage. Service Manager agreed to fix Stay away. The Service Manager has no follow up despite multiple calls and a visit to the dealership to show the damage. Service Manager agreed to fix the damage but then did not follow up to take care of the problem. More
Excellent service! Took my appointment same day. Very accommodating service hours. Prompt follow up on assessment prior to making repairs. Very friendly staff of professionals. accommodating service hours. Prompt follow up on assessment prior to making repairs. Very friendly staff of professionals. More