Joyce Koons Honda

I was able to find a new Honda Passport at Joyce Koons Honda. They provided me with a very nice discount on the new vehicle and after a couple of back and forth emails, we agreed on the amount for my tra Honda. They provided me with a very nice discount on the new vehicle and after a couple of back and forth emails, we agreed on the amount for my trade-in. Jag Singh and Tim were both very easy to work with. More

I came to Joyce Koons Honda after a terrible experience at Ourisman Honda in Tysons, and it was the best decision I could have made! Daymon Good was very friendly and did not pressure us at all. He made th at Ourisman Honda in Tysons, and it was the best decision I could have made! Daymon Good was very friendly and did not pressure us at all. He made the experience relaxing and calm, things you never experience when buying a new car. Definitely will recommend this dealership to everyone! More

Fraudulent conveyance of a vehicle is not a good sales pract I purchased a used 2019 Honda Accord from Joyce Koons Honda with cash that I wired directly into their account. After being made to wait for an hour a I purchased a used 2019 Honda Accord from Joyce Koons Honda with cash that I wired directly into their account. After being made to wait for an hour and signing multiple forms when I picked up the car I was handed a folder and told the title, signed over to me, was inside. When I arrived home I found no such title. I called the dealership and was told that an executed title would be sent immediately. No document ever arrived. 15 separate calls to 5 different managers at the dealership has produced no title and calls are no longer returned. I can only assume the motor vehicle they sold me was stolen since they clearly did not have title to it. I cannot register my car, I am out $25,000 and the dealership doesn't return calls. Even if the car is legitimate this is absolutely no way to treat a customer. Of course, I will never return there except for when I see them in court. Stay away! More

Great service advisor: Mark Schlenker My service advisor, Mark Schlenker, did an outstanding job listening to what I thought the car needed. He painstakingly explained his recommendation My service advisor, Mark Schlenker, did an outstanding job listening to what I thought the car needed. He painstakingly explained his recommendation and patiently answered all of my questions. He is truly an exceptional advisor. More

My Honda has over 285,000 miles on it because of the exceptional care at Joyce Koons Honda. Roland and his team always keep me informed of any potential issues and we address them before they become pro exceptional care at Joyce Koons Honda. Roland and his team always keep me informed of any potential issues and we address them before they become problems. I highly recommend Koons for constantly delivering the highest level of service! More

Great Service from Kelly Service Dept: Kelly is always kind, funny, and respectful. He is able to put things in terms I understand, fairly identify what is/isn't an emergency, Service Dept: Kelly is always kind, funny, and respectful. He is able to put things in terms I understand, fairly identify what is/isn't an emergency, and help me with options to meet in the middle. More

Great dealer and great service to the guys who have to take care of all the good maintenance and also the sales people who have to give you a good deal. take care of all the good maintenance and also the sales people who have to give you a good deal. More

Fuel injection servicing and oil change Kelly demonstrated a commitment to customer service satisfaction and professionalism. Hey kept me apprised of the status of my car's servicing, and h Kelly demonstrated a commitment to customer service satisfaction and professionalism. Hey kept me apprised of the status of my car's servicing, and he gave a thorough review of what was done and future actions I should consider. No pressure to do more than I requested for that visit, which I appreciated. Kelly also made sure I received the discounts for which I had coupons. While I was waiting I was able to work on my laptop in the showroom at a separate table, which was most appreciated given the current health situation in our country. When I was approached by a salesman, he just wanted to make sure I was setup okay and to let him know if I had any interest in buying a car. Again, no pressure, just a welcoming hi. Obviously, this is the culture of this dealership: respond to a customer's needs and not push an agenda that is not requested by a customer. As to how my car ran after servicing, it was significantly better. More

One of the best auto dealers around town! Very respectful and great at offering amazing deals! I’ve been a repeat customer for over 3 times! and great at offering amazing deals! I’ve been a repeat customer for over 3 times! More

there may be bumps in the road but they work them out We purchased our Honda a little over a year ago (2019). Along the way it has been a learning experience. We have the basic service/maintenance plan We purchased our Honda a little over a year ago (2019). Along the way it has been a learning experience. We have the basic service/maintenance plan included - the first time we had to have an oil and filter change they charged us and then we had to follow up with them several times to get refunded. They offer a great concierge pick up and drop off service - the first time they were to pick up our car - they didn't. When they did send someone out - they were awesome, apologetic and took care of us right away. The second time I made an appointment for the concierge I got smart and called to confirm the night before. The woman I spoke to said there was no record of the appointment??? Koons Honda made space on the original day and my car was serviced. This last time - everything worked like a charm. Everyone is professional and polite. Like life there are bumps in the road - I think we may have worked through all of that - here's to a smooth ride going forward. More