Joyce Koons Honda

Outstanding Koons Honda Service in new CR-V hybrid purchase Extremely pleased with the purchase of our new CR-V hybrid. Very impressed and appreciative that Koons Honda was able, in the current pandemic situat Extremely pleased with the purchase of our new CR-V hybrid. Very impressed and appreciative that Koons Honda was able, in the current pandemic situation, to provide a vehicle to test drive, do an appraisal for our trade-in, and then consummate the final sale all from the comfort of our home without us having to visit the dealership. More

Painless and a Good Deal Purchased a new 2020 Honda Civic EX-L and could not have been an easier process. Called the dealership and Daymon took it from there. We settled on Purchased a new 2020 Honda Civic EX-L and could not have been an easier process. Called the dealership and Daymon took it from there. We settled on a great price, then he drove the vehicle to my home (70+ mile drive), we filled out the paperwork and that was it. Very efficient dealership and Daymon was really outstanding. Literally went the extra mile(s) for us! -Steve More

I was very pleased with the sale associates Jennifer, and Gaberial. They were absolutely fantastic, honest and thourgh about what would take place, when and how. They greated me as I arrived, they even had t Gaberial. They were absolutely fantastic, honest and thourgh about what would take place, when and how. They greated me as I arrived, they even had the vehicle already pulled up front ready for us. Even the gentleman in the business office was great. He let me know all that was offered, but was not pushy. Best car buying experience I ever had in my last 27 years of buying new cars. I would highly if you're in the market for purchasing a new vehicle that you check out Jenny and Gaberial at Joyce Koons Honda. It was worth my trip for sure!!! More

Inspection I always bring my car to Joyce Koons for service on my cars and this time I was very surprised that I was only there for maybe half hour for the inspe I always bring my car to Joyce Koons for service on my cars and this time I was very surprised that I was only there for maybe half hour for the inspection. More

My experience with the dealership was great. The overall team was informative and attentive. Mr. Girma did a great job to find me the car I wanted to buy. I highly recommend him as a sales person in this de team was informative and attentive. Mr. Girma did a great job to find me the car I wanted to buy. I highly recommend him as a sales person in this dealership. More

Excellent customer service these guys are amazing Mr sunny and Dairus both are professional and courteous price they gave us for odessey EX-L nav Res was lower In our area we almost check 5 different de sunny and Dairus both are professional and courteous price they gave us for odessey EX-L nav Res was lower In our area we almost check 5 different dealers. More

It's a Matter of Trust All repairs and service visits for my Honda is done through Joyce Koons Honda. I trust Kelly (service rep.) to advise me truthfully and to offer the b All repairs and service visits for my Honda is done through Joyce Koons Honda. I trust Kelly (service rep.) to advise me truthfully and to offer the best prices for that service. It means so much to know that I have a vehicle that I know will run without issue, and that is because of the excellent service department of Joyce Koons Honda. More

Always trying to sell me something I don't need I had a 3pm appt, I left the facility at 6pm. I don't know if why it took so long for oil change and inspection. I also had a possible nail in my ti I had a 3pm appt, I left the facility at 6pm. I don't know if why it took so long for oil change and inspection. I also had a possible nail in my tire. They went straight to "you need a new tire". I asked for a plug, like they had done for my last nail and they said it was impossible. I showed them exactly where it was on the previous tire, and that one was closer to the edge than the current tire issue. They claimed it wasn't Honda approved and not done at this facility. I told them to check my records because it most certainly was. Then the mechanic confessed he didn't know how to do that fix. Another mechanic stepped up and said he could do it. They didn't like to do it, but he could. I get that, but give me the consumer the option. I won't hold it against you if I make the wrong decision. Finally, the nail hadn't punctured the tire at all and thus my leak was unknown. Then the service manager tried to charge me for the oil change, which in my purchase is free for life. I like thoroughness and honesty, not how much can I get you to spend today. More

Typical and unhappy experience in my case Started on internet; was told I could have military discount (never mentioning "only if you finance with Honda); then on site passed to young sales pe Started on internet; was told I could have military discount (never mentioning "only if you finance with Honda); then on site passed to young sales person then to sales manager who turns out to be service manager. Denied military discount of $500. Low balled on trade-in. I never learn to just walk out the door because we love Hondas especially the minivans. This was the third car we bought from Koons. Finally, the young man who assisted during the sale and delivered the car to my house was interrupted by his manager at least three times while signing of papers during closing. Young man apparently was trying to please everyone but was pleasing no one. Why did I buy from Koons? I have asked myself that several times. I wanted to buy there because it's 10 minutes from my home and has? (had) a great service department when I had pervious Hondas. To potential buyers I say just beware, Koons is no different than any of the other dealers. More

Recent Service Experience was great. Picked up my Honda, serviced it, and returned it to my house. I had oil changed, tires rotated, and everything was done without Experience was great. Picked up my Honda, serviced it, and returned it to my house. I had oil changed, tires rotated, and everything was done without any problems. More