Joyce Koons Honda

Mark was excellent to work with and very easy to understand with car mechanicals ! Great dealership understand with car mechanicals ! Great dealership More

Special thanks to Mark Schlenker who helped us get our Odyssey transmission replaced. He was very professional, kind, and helpful every step of the way. Thank you, Mark! Odyssey transmission replaced. He was very professional, kind, and helpful every step of the way. Thank you, Mark! More

A pleasure to be there. No unexpected surprise. Great service as always. Looking to see how the new process works out. No unexpected surprise. Great service as always. Looking to see how the new process works out. More

Efficient, personal, friendly, very good results! Mark Schlenker went above ordinary. He had my car done, washed and parked ready to go within one day of me freaking out about getting the car inspect Mark Schlenker went above ordinary. He had my car done, washed and parked ready to go within one day of me freaking out about getting the car inspected on the last day of the month. He made it work and the whole experience was fantastic. Awesome. He’s a keeper!! More

Mark was excellent, great experience in a service. Very much appreciated, will definitely let him attend again Very much appreciated, will definitely let him attend again More

Service agent was very friendly and polite , he was fast about the service which i needed . Servicing was done quickly about the service which i needed . Servicing was done quickly More

Service advisor Amy Wegner and team were very professional, honest and friendly. I would recommend Joyce Koon's Honda. professional, honest and friendly. I would recommend Joyce Koon's Honda. More

So easy to work with Alex. Great team. Thanks for the great service. Glad I bought Honda Great team. Thanks for the great service. Glad I bought Honda More

I had a great experience with the dealership. The salesperson, Mr. Medhat Salem, as well as the general manager and other staff were absolutely amazing in helping me resolve a rather complicated The salesperson, Mr. Medhat Salem, as well as the general manager and other staff were absolutely amazing in helping me resolve a rather complicated case of purchasing/financing/documenting a car that would be later shipped overseas on government orders. Thank you for your high- level customer service and support. I highly recommend this dealership and will definitely come back in the future. More

We purchased our 2007 Pilot from Koons Honda Manassas in 2007, brand new, and have maintained it since then and it is now 2024! In recent years, we have had to spend more money than expected on a few seriou 2007, brand new, and have maintained it since then and it is now 2024! In recent years, we have had to spend more money than expected on a few serious maintenance services, but this is to be expected for an older car. I would say about three years ago, we had the pleasure of having Alex Garcia handle our service appointments and he has provided excellent customer service to us! We can’t say enough about how well he communicates the problem, he’s patient, provides recommendations, and works with us on solutions. At Koons of Manassas, we encountered many service advisors who were not knowledgeable about cars and lacked communication skills. A few times the service and service advisors were so bad at Koons Manassas that we took the Pilot to the Koons Honda of Chantilly to see if we could find someone to trust there with our car. Fortunately for us, when we went back to Koons of Manassas for a routine oil change we found a true gem in Alex Garcia, who has been our trusted advisor since then when it comes to our Honda Pilot. Finding someone like Alex who you can trust and rely on is invaluable. More