Joyce Koons Honda

We purchased our 2007 Pilot from Koons Honda Manassas in 2007, brand new, and have maintained it since then and it is now 2024! In recent years, we have had to spend more money than expected on a few seriou 2007, brand new, and have maintained it since then and it is now 2024! In recent years, we have had to spend more money than expected on a few serious maintenance services, but this is to be expected for an older car. I would say about three years ago, we had the pleasure of having Alex Garcia handle our service appointments and he has provided excellent customer service to us! We can’t say enough about how well he communicates the problem, he’s patient, provides recommendations, and works with us on solutions. At Koons of Manassas, we encountered many service advisors who were not knowledgeable about cars and lacked communication skills. A few times the service and service advisors were so bad at Koons Manassas that we took the Pilot to the Koons Honda of Chantilly to see if we could find someone to trust there with our car. Fortunately for us, when we went back to Koons of Manassas for a routine oil change we found a true gem in Alex Garcia, who has been our trusted advisor since then when it comes to our Honda Pilot. Finding someone like Alex who you can trust and rely on is invaluable. More

I had pleasant experience with Amy who is service advisor first time for my odyssey van 2019 first time for my odyssey van 2019 More

Stay away because of dishonest service advisors you can't trust. I recently moved to VA and I went in for battery change and Virginia state inspection. You won't hear a straight answer from service person. F trust. I recently moved to VA and I went in for battery change and Virginia state inspection. You won't hear a straight answer from service person. First they will say they will honor their own coupon and the very next they said they can't do it. They failed my break check for VA state inspection so I went to another dealer in MD where I used to go. They said my brakes were fine and still have time left. The service advisor doesn't even know what they have written in recommendation once you pay them and are out of dealership. I have had similar experience with another service advisor about 4 years back at same dealer ship. In short you can't trust this dealership. I have owned cars for 30 years now and I don't know if I have ever known a more dishonest service department. If you go to this dealership be prepared for surprised and deal with personnel who change answers every minute. More

Going downhill! Use to trust this place over any other. Had lots of good experiences and even when not so good they would make it right. Now they are so busy they ha Use to trust this place over any other. Had lots of good experiences and even when not so good they would make it right. Now they are so busy they have stopped caring. They replaced parts without approval on my 78 year old father's 2021 Honda Accord, broken the cabin filter door and said nothing. They have scratched my 2022 Pilot twice. They ask for payment over the phone before picking up the car and seeing if they even did the work. The different departments have no idea what the others are doing. It's sad to see a local business go so far down hill and put dollars before customers. More

Very good customer service . They take good care of customer vehicle including a pick up and drop service They take good care of customer vehicle including a pick up and drop service More

Clean friendly good service! Convenient and local for me to get in and out for service! Convenient and local for me to get in and out for service! More

I purchased a used vehicle in March 2022, the vehicle didn't come with a spare key. The sales lady Falom said they would have one made ( part of the sale agreement) As of today July 23. 2022 I still have didn't come with a spare key. The sales lady Falom said they would have one made ( part of the sale agreement) As of today July 23. 2022 I still have NO spare key...I have reached out to Falom and haven't heard a thing. It seems they tell you what you wanna hear to get the purchase and then leave you hanging. Very unprofessional. I would not recommend this dealership to anyone seeking a new or used car! More

Excellent service, great to work with. I will be buying my next vehicle from them too. I will be buying my next vehicle from them too. More

My car was picked up and returned in a timely manor with the appropriate services done properly the appropriate services done properly More