Joyce Koons Honda

Alex did a wonderful job with balancing professionalism and respect of my wishes to not be bothered with a 'car salesman'. He contacted me with the necessary information that the vehicle I was interested and respect of my wishes to not be bothered with a 'car salesman'. He contacted me with the necessary information that the vehicle I was interested in was being discounted. This was when I decided to go w/Koons as opposed to another dealership, which I did look into while conducting my initial search. He was extremely friendly, patient, and understood the functions of the various vehicles we test drove. When I made my decision, he personally went to another dealership to exchange the vehicles, and drove mine back to Koons. I have already recommended him to people I know. He's an AWESOME person and a selfless citizen/Marine for our country!!!! Semper Fidelis! Justin was told by Alex that I was looking for the best car for the best price, and when it came time to discuss money; Justin 'cut to the chase'. He was aware my desire to purchase a new vehicle, but understood that I would walk away if not satisfied. Fortunately for all of us, Justin pleased me with the numbers he presented to me. Marilyn never pressured me to purchase the extras that she explained. She did a very thorough job describing my options and understood exactly what each product had to offer. ALthough I chose not to purchase any extras, she was conscientious of the need for privacy to discuss w/my husband and courteous when we declined. She has very good people skills. Finally, Frank was in charge of my finance paperwork. He took the time to gather the necessary information and explain each extended warranty. He was honest and up-front, and I appreciated his candidness. Frank made the process very relaxed and he explained what each piece of paper was as I needed to sign and collect. My experience with the employees of Koons' Honda was pleasurable and fun. Most of all, I was able to purchase the car that I had been looking for. My first, 1994 Honda Accord Ex was bought 17 years ago, and I'm sad to see it go. However, I am excited to drive my new 2010 Honda Accord, for what I hope to be the next 17 years!!! Sincerely, Mary Beth Valenti More

I had a great experience with koons Honda in Manassas! I was well taken care by Sunny as I came in to turn in my lease and start a new one. I can always count on getting awesome service, which is why I alwa was well taken care by Sunny as I came in to turn in my lease and start a new one. I can always count on getting awesome service, which is why I always return to Konns. It was quick and painless through each step of the process. Thanks Again, Meta Kam More

I took my 2006 Honda Civic in because my radiator fluid was leaking and the temperature had run hot temporarily. I also needed the 90000 mile maintenance. I had enough work to be done to get a free rental was leaking and the temperature had run hot temporarily. I also needed the 90000 mile maintenance. I had enough work to be done to get a free rental from Koons, which I was grateful for. I was very surprised to find out later that day that my engine block was cracked and that's why the radioator fluid had leaked. Fortunately it was a known defect from Honda, and they would replace my engine for free. But Koons needed to find out if the engine head was damaged before they could put a new engine in. They sent it to their machine shop, who did find damage, and they fixed the engine head. In the meantime I had the rental car for free for as many days as needed to get the engine head fixed, and then replace the engine and then do the 90000 mile maintenance. I had a coupon for 25% off the maintenance so I ended up with a brand new engine and repaired engine head and all that goes with major maintenance for $350, plus the rental car (a 2010 Honda Civic, very nice). Bob was great at keeping me informed and went the extra mile in taking care of my request to drive out of the metro area on the rental car. My experiences with this dealership have always been good, but this was really exceptional. More

I like Koons because they have quite a variety in cars and they hava a great reputation. I bought my daughter's car a few months earlier with Gary Johnson and decided to come back to him for myself when and they hava a great reputation. I bought my daughter's car a few months earlier with Gary Johnson and decided to come back to him for myself when it was time. Gary Johnson is a great sales man and always teats us with care. I will send more people to Koons because of Gary Johnson. More

This is the 4th vehicle we have purchased from Koons and the 2nd directly from Sunny Haque. Why do we keep returning? We return because Koons Manassas sets the water mark for how ALL sales persons and dea the 2nd directly from Sunny Haque. Why do we keep returning? We return because Koons Manassas sets the water mark for how ALL sales persons and dealerships should treat their customers. They make the process open, fair, and as painless as possible. Will I buy another vehicle from Koons? Would I recommend then to a friend? You bet I will! More

10/15/10 Went to buy Accord 10 which was on clearance 10/15/10 Went to buy Accord 10 which was on clearance for 23+. Sales person was nice. Offered 22K cash. Manager was very rude. He came and tossed t 10/15/10 Went to buy Accord 10 which was on clearance for 23+. Sales person was nice. Offered 22K cash. Manager was very rude. He came and tossed the tag and told me that’s how I trashed his car. I misbehaved the same way when he offered my Nissan Quest 05 (34K) offered the trade in price 7K. When I gently told him that’s not the way he should speak to customer, he just said “good bye”. I have purchased many new cars but did not receive this kind of behavior. I knew I offered low for further negotiation. But, he didn’t give the chance. Very BAD experience! Anyway, I’ll buy a new car by this week! More

Working with Koons Honda was refreshing! We worked through every detail over the internet and then when we arrived at the dealership the car was waiting for us. Sunny Haque was a wonderful sales cons through every detail over the internet and then when we arrived at the dealership the car was waiting for us. Sunny Haque was a wonderful sales consultant and I would recommend Koons to others needing a Honda! More

It had been awhile since we purchased a Honda from Koons, but we're looking forward to using the service facilities based on our buying experience. We worked with Erin G. prior to the sale via e-mail, and s but we're looking forward to using the service facilities based on our buying experience. We worked with Erin G. prior to the sale via e-mail, and she was always helpful and prompt with her replies. We had the pleasure of meeting her when we took delivery of our new Pilot and she lived up to her reputation! Mike R. then took over and has been equally great. We feel we have a strong liaison with the dealership through Mike. He's been extremely helpful and much appreciated. Our service advisor - Mike Evans (?) - has two great examples to follow, but we're confident he'll confirm our decision to give our busines to Koons Honda. The Steens More

When I walked in everyone was extremely friendly, everyone held the door open for my dad and I anytime we'd walk in or out of the dealership, and our sales person was really nice and explained everyt everyone held the door open for my dad and I anytime we'd walk in or out of the dealership, and our sales person was really nice and explained everything so that we would understand it. The financial options were also a big help and we ended up walking out with a car the same day which i did not expect! More

previous encounters with this dealership, back in 2006, were bad. Fast forward 4 years to a lackluster economy and end of model year sale and they were terrific. Picked up my car (2010 model - 2011 model were bad. Fast forward 4 years to a lackluster economy and end of model year sale and they were terrific. Picked up my car (2010 model - 2011 model year) at invoice with very little of the usual car-salesman lip service. Service dept has always been pretty good to us and the Koons bodyshop is good to work with as well (not that you dont pay it). I give them good to great ratings here because my total time from selection to driving home my new car was probably 4 hrs. My sales guy wasn't overbearing and the sales manager was open with the numbers he was using to calculate the lease terms. They took my trade at blue book and got me out and on the road quick. I am all about instant gratification and this time they delivered. They met my price on the new car and trade, there was full disclosure over the numbers and they respected my need to get out of there (it was a Sunday - football was on). I should also mention that they have been good about responding and with their pricing when I have made email or Internet inquiries. More