Joyce Koons Honda

I have been a customer of Koons for quite a number of years now. I have always found them to be honest, friendly, helpful, very reasonable costing, exceptional service, very knowledgeable folks. All th years now. I have always found them to be honest, friendly, helpful, very reasonable costing, exceptional service, very knowledgeable folks. All the work they have done for me over the years has always been of the first caliber and they always honor their warranties. I do in fact plan to purchase another Honda in the future based on performance of the vehicle and the support provided by the dealer. More

While lower hour rates and parts prices is always desired, the value for the service received is what counts. The staff is knowledgeable and ensures repairs are done to your satisfication. This staff desired, the value for the service received is what counts. The staff is knowledgeable and ensures repairs are done to your satisfication. This staff takes the time to address your questions and respond to customer requests. My repairs were routine maintenance or normal wear and tear replacement. I believe for what I paid to have done gave me peace of mind. I can not say that for another independent dealer service facility I recently used to have work done on a Chrylser vehicle. Krystal Koons has it right at Koons Honda at Manassas. More

Ms. Berry was courteous and professional; a rarity in today's business environment. There are number of males employed in this industry that could clearly learn from this lady's top-notch conduct. The pr today's business environment. There are number of males employed in this industry that could clearly learn from this lady's top-notch conduct. The promotion of this lady would be a smart move for Koons Honda. More

I always have a good experience at Koons of Manassas. They are friendly, efficient, and trustworthy. When I go for service I never have to wait for my car to be looked at. The system is very efficient an They are friendly, efficient, and trustworthy. When I go for service I never have to wait for my car to be looked at. The system is very efficient and even when I forget to make a reservation, they take me anyway. Any service done is explained to me in detail and recommendations are made. They only do the work I authorize them to do and they give me a reasonable price. My wait is not very long and it is comfortable. I would recommend Koons of Manassas to anyone who wants a Honda or used car. They are the best! More

I have dealt with Joe Carroll for the last 5 years and it has been a real pleasure to have my car's serviced at Koons Honda, he always does what he says he is going to do and the car is ready on time and cle has been a real pleasure to have my car's serviced at Koons Honda, he always does what he says he is going to do and the car is ready on time and clean, very friendly people @ Koons and Joe is first class..... Thanks Rigg More

I have never had a bad experience at Koons Honda. The first day I drove off the lot the van AC malfunctioned. While is was being serviced I was given a rental. When I come in for service I'm treated as a first day I drove off the lot the van AC malfunctioned. While is was being serviced I was given a rental. When I come in for service I'm treated as a valued customer. I feel costs for service are reasonable and only needed services is performed. Koons Honda does try to please the customer. More

I purchased a Ridgeline at Koons Honda 3 years ago and have had it maintained by their service department from the start. My experience with this dealership has been excellent across the board. I had be have had it maintained by their service department from the start. My experience with this dealership has been excellent across the board. I had been having trouble with the plastic cap moldings on the tonneau cover. Whenever you raise the tonneau the hard rubber edges would catch the plastic cap moldings until over time the moldings would loosen up. When I asked about this Koons Service said that they had a fix for me. They had to order the parts and if I would pay $24.00 for the parts they would provide the labor at no charge. I call that great customer service and the new parts solved the problem completely! More

When I moved to Virginia, I began bringing my 7 year-old civic to Koons Honda for service and was thrilled to have Joe Carroll as my service advisor. He did such a phenominal job, that he is the reason why civic to Koons Honda for service and was thrilled to have Joe Carroll as my service advisor. He did such a phenominal job, that he is the reason why I've purchsed 2 Honda Elements from Koons since I traded in my civic. In this day and age where poor customer service is the norm, Joe Carroll is a glowing excpetion to the rule! I am thrilled to have found such a professional and competent service advisor- thanks Joe! More

My last visit they were suppose to check all the fluids. However, they did not and unfortunately I found myself without any windshield wiper fluid in this snowy weather today. That was a big disappointment However, they did not and unfortunately I found myself without any windshield wiper fluid in this snowy weather today. That was a big disappointment and now I must go out of my way and get some windshield wiper fluid. I would suggest that you remind them to check the customers fluids all the time when the car is brought in for repairs - they use to but I see that you have some new employees in the service lane. Also, I had asked that my tires be rotated and balanced and they forgot and said bring it back when you can and we will honor the coupon which is nice but I rather of had it all done that day when I had the time to bring the car in. One more thing I gave them a coupon for my free inspection and then the next day I get one in the mail from you therefore, I would like my coupon returned so that I can use it next year. Thanks for this opportunity. More

I use this dealership for service of my Honda CRV. They have provided consistently good service. I am satisfied with the pricing for the most part. I would be nice if they could match the tire deal that have provided consistently good service. I am satisfied with the pricing for the most part. I would be nice if they could match the tire deal that Costco gives - low price and free tire rotation. That is the only thing for which I went outside of a Honda dealership. More