Joyce Koons Honda

As service customers for over four years, our experience has been consistently excellent! The staff is knowledgable and accommodating (both schedules and budgets) and really treat us like they do at the lu has been consistently excellent! The staff is knowledgable and accommodating (both schedules and budgets) and really treat us like they do at the luxury car dealerships (we also have a BMW to compare). Joe Carroll (and Steve Dill before him) have advised and guided us very soundly so far during the 80K miles on our Odyssey. Mike Clancy runs a great shop and gives his lieutenants the leeway to do what's right for the customer - and it shows in every interaction we've had there. We've never considered another service option for either our Honda or GMC and have recommended many friends and neighbors to Joyce Koons' service. Our new car purchase experience at this dealership was abysmal and I'm not sure I'd go back here to buy another Honda, I'd have to see a DRASTIC change on that side of the house. But regardless where we purchase our next Honda, as long as Mike and Joe are still there, we're giving Joyce Koons Honda our business exclusively! More

Kelly was great to work with. He had great customer services skills and always made sure I knew what was going on with my car. He did a great job of explaining what was wrong with my car and what they services skills and always made sure I knew what was going on with my car. He did a great job of explaining what was wrong with my car and what they needed to do to fix it. He was very knowledgable about the car and the work that needed to be performed. More

This is the fifth car I have bought from Koons Honda. From our first car to this most recent purchase, the people I have worked with have gone above and beyond my expectations. From servicing to purchasi From our first car to this most recent purchase, the people I have worked with have gone above and beyond my expectations. From servicing to purchasing, I know I am treated fairly and well at Koons Honda! I know that if I ever have a problem, it will be addressed to my satisfaction. More

I knew this particular service would take much longer than previous routine maintenance trips (this involved a vehicle recall). Even though I was offered a ride home, due to my work schedule I needed to than previous routine maintenance trips (this involved a vehicle recall). Even though I was offered a ride home, due to my work schedule I needed to wait. Matt periodically kept me updated as to the progress of the work and the time remaining until completion. I sincerely appreciated his attentiveness and his friendly updates. Even though I did not purchase my 09 Honda Fit at Koons, they have always serviced my car. Each service appointment I have found them to be attentive, thorough, friendly and efficient. Thanks Koons Service!!! More

I purchased my Honda from Koons, but I regularly use several Acura dealerships in the Washington DC metro area, (recently Pohanka) for servicing my Honda and Acura cars, because I have found that the se several Acura dealerships in the Washington DC metro area, (recently Pohanka) for servicing my Honda and Acura cars, because I have found that the service from the Acura dealerships is exceptional or great compared to the average or good service from Koons. I only recently used the Koons service center because the Acura dealers did not have the ability to update the hybrid computer software. Please advise the service staff; Attitudes and respect for the customers can move this service center from OK to very good. The "BEST" or "holy-grail" of exemplary service (with DAYS of lasting impact) is after taking time out of my hectic day to squeeze in a dreaded car service repair, and deal with the "I-66 commute" (depressed after an hour+ in traffic); IS, picking up my car after the repair and sitting in a clean car, washed, dry, vacuumed and smelling good, makes me feel like the car runs better even if the service department did none-thing to affect the ride. Then each day for the next few days I get ready to make that "I-66 commute" and get back into a proud clean car and remember the great service again. This makes me feel better about spending the money to get a car repaired. Then suddenly I need to use the wind-shield washer and remember "darn" I did not fill it, but to my surprise the service center took care of that also, WOW!! now I think to myself they took care of all kinds of things that I don't even know about. I am a valued customer, and feel proud to bring my car to this service center!! That is the experience, that I have had from the Acura service center, no not every time but several times, and is why I keep going back. More

I have driven from Reston to have my car serviced here for years because I trusted them to be honest with me. But at my last visit they told me my battery needed to be replaced. They gave me a printout sa for years because I trusted them to be honest with me. But at my last visit they told me my battery needed to be replaced. They gave me a printout saying the battery failed a load test. It was only 9 months old and when I got it tested somewhere else it was fine. I went back to the place where I bought it and he put a big load on it and the battery tested out as excellent. He said he's seen this several times where dealerships give out bogus "bad" battery tests to try and make a sale. I do not appreciate that!! I don't drive down to Manassas to get ripped off. I can't trust them to be honest with me anymore. More

I had an issue with an employee who worked on my vehicle on two occasions but Jim, General Manager, took the matter with greater concern and followed up with me untill he finally invited me to his office an on two occasions but Jim, General Manager, took the matter with greater concern and followed up with me untill he finally invited me to his office and resolved the issue for good. All my anger was suddenly buried because of the professional way he resolved the issue. He reimbursed the towing charge on my bill, asked the Service director, Mike, to assign me to differenct person, and promised me to contact Mike or call his direct line anytime I'm not happy about services render by Koons. I am happy in working with manager who proritizes customers concern and resolves the issue with urgency. More

I had no trouble scheduling an appointment. As a matter of fact, I scheduled my appointment online, which was very easy. I received a confirmation email and phone call the day before my service. I was ca of fact, I scheduled my appointment online, which was very easy. I received a confirmation email and phone call the day before my service. I was called with an estimate before any work was done. Everyone was friendly and picking up my car was a breeze. Enjoyed the complimentary car wash. More

I purchased my Honda CRV from Koons in May 2000. Koons has done all of the regular maintenance through the years. Road trips have been many, and the car now has 167,000 miles on it. I am very pleased wi has done all of the regular maintenance through the years. Road trips have been many, and the car now has 167,000 miles on it. I am very pleased with the quality care that my car receives and the customer service that I receive. More

I drive the extra distance to Koons Honda service (I live about 3 minutes from Tysons Honda) to deal with Ralph Freese because he has always been very honest and as accommodating as possible. I always leav about 3 minutes from Tysons Honda) to deal with Ralph Freese because he has always been very honest and as accommodating as possible. I always leave the service department knowing that everything necessary was done to make my car run reliably, without anything unnecessary be done...that's what makes me a repeat customer. Also, his estimated times for service have always been accurate, sometimes even having the car ready ahead of schedule. More