Joyce Koons Honda

I have used Koon's Honda Service Dept ever since I bought my CRV over six years ago. The service is always convenient, courteous, and I can always count on the quality of the work. This routine visit involvi my CRV over six years ago. The service is always convenient, courteous, and I can always count on the quality of the work. This routine visit involving my wife's FIT met all of the high standards I have come to expect from this dealership. More

We knew we wanted a new Honda Pilot and we knew the price point we wanted to hit. Koons Honda in Manassas made the whole deal easy from negotiating price via email and the brief 2 hours we spent closing the point we wanted to hit. Koons Honda in Manassas made the whole deal easy from negotiating price via email and the brief 2 hours we spent closing the transaction on Memorial Day Monday. Everyone was helpful, friendly and fabulous to do business with. Driving to Manassas from Ashburn was worth it :) More

The problem with my Civic Hybrid was dealt with efficiently and - even better - it was covered under the Auto for Life Extended Warranty that we purchased when we bought the car! What a relief! efficiently and - even better - it was covered under the Auto for Life Extended Warranty that we purchased when we bought the car! What a relief! Many Thanks, Paula Ann PS - While it may seem inconsequential to you, it would make a nice difference to me if they would correct my name. It is "Paula Ann" not Paula. I have mentioned this on several occasions. More

First time getting my car serviced and WOW, what an outstanding experience! It was unbelievable that I could make an appointment for Memorial Day Sunday. When I got there, I drove right in and was met outstanding experience! It was unbelievable that I could make an appointment for Memorial Day Sunday. When I got there, I drove right in and was met right away, the gentleman was incredibly courteous and professional, walked me to the waiting room, and my car was ready in about an hour. FANTASTIC experience. This is how customer service should be and I will be back! More

I bought my 2004 Honda Pilot new from Luis at your dealership. It was a smooth transaction and I have been very pleased with my service this far. It currently has 134,000 miles on it and no one other dealership. It was a smooth transaction and I have been very pleased with my service this far. It currently has 134,000 miles on it and no one other than your dealership has changed its oil at every scheduled service. When I take it in for the 30K miles check-up, I leave it for 2 days, as I live in Fairfax. Koons provides me with a free rental car so I will continue to have transportation while my car is at the shop. I recently had a re-built transmission put in last week and I drove your rental car home for 3 days so I would not be inconvenienced. If ever I have a concern, I call the shop and whomever I talk to is very helpful. I would most definitely refer my friends and family to Koons Honda for a sound car and excellent customer service. Thanks! More

Traded in my 2002 Honda Civic for a new 2011 glacier blue Traded in my 2002 Honda Civic for a new 2011 glacier blue CR-V. Loved the Civic, had all my routine maintinence and regular "check ups" done here at Traded in my 2002 Honda Civic for a new 2011 glacier blue CR-V. Loved the Civic, had all my routine maintinence and regular "check ups" done here at Koons of Manassas. It's very convenient for me, I trust the service people and want to continue the relationship. Honda has very good product, so I really never thought of getting anything else, it was just a matter of what model of Honda to get next. I am very happy with my purchase and look forward to many years of driving in my Honda CR-V. More

I had 2 issues with the initial buy. A 3rd party was not I had 2 issues with the initial buy. A 3rd party was not showing up in a timely manner to finish the body detailing. My Sales Manager resolved this I had 2 issues with the initial buy. A 3rd party was not showing up in a timely manner to finish the body detailing. My Sales Manager resolved this problem. The new car had its Multi-Inofrmation Display go out after two days (a bad unit). The Service Advisor took care of having a new part ordered and replaced promptly. More

Had a mechanical failure in our Honda van which we bought brand new from this dealership a few years back. The defect caused both sliding doors to not open or lock which posed a safety hazard for any occupan brand new from this dealership a few years back. The defect caused both sliding doors to not open or lock which posed a safety hazard for any occupants within the vehicle. The dealership would not cover the cost to fix this safety defect, nor would the Regional Honda Rep. We had to pay the full price to have it fixed...... More

The mechanic(Danny) did a great job and was very professional. He attended to all the points required in the service and kept me informed as to any problems he encountered. It was returned to me in professional. He attended to all the points required in the service and kept me informed as to any problems he encountered. It was returned to me in a timely fashion, washed and in good order. Matt, who checked me in, was very efficient and kept me up-to-date as to whatwas happening. More

I made an appointment for Sunday, May 15th at 11:30 am to have my oil changed and my engine light checked because it was on. I was told it would be about an hour and they would let me know about the engine l have my oil changed and my engine light checked because it was on. I was told it would be about an hour and they would let me know about the engine light. After waiting for 2 hours I went up to Matt Evans and asked the status of my car. His response was "I was just coming to talk to you". He explained the work I needed to have completed and indicated it would be about an hour. At 3:30 my car was ready. I have given the my rating of 3 because no one came and said anything to me in reference to my car for two hours. I have been a customer of the dealership ever since I purchased my car there. Joe Carroll is usually my service guy and unfortunately he was not working that weekend. I understand service is busy but communicating with customers is important. More