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Joyce Koons Honda
Manassas, VA
3,008 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,008 Reviews of Joyce Koons Honda
August 17, 2012
My wife and I made a purchase of a 2012 Honda Civic on 2 Aug 2012 at Joyce Koons Honda 10640 Automotive Dr Manassas, VA 20109. Our sales representative Chad was very nice and professional. The very first t Aug 2012 at Joyce Koons Honda 10640 Automotive Dr Manassas, VA 20109. Our sales representative Chad was very nice and professional. The very first thing my wife stated before we even started talking to Chad about a purchase was that we DIDN'T want a run around with him running back and forth to the manager to check on a price! Right, that went well...after his third return from the sales manager and $200.00 off our offer we told Chad, "Thanks for your time, I'm sorry we couldn't do business with you" and walked out of the dealership to leave. As we were backing our vehicle out (Honda Pilot) Chad and a sales manager-I think (He didn't identify himself) stopped us in the parking lot to tell us that the sales manager felt sorry and agreed with the price. Felt Sorry, or did they realize that $200.00 wasn't enough to loose a $21,000.00 sale on? After a few words passed between the four of us...we walked in and signed the papers and drove the car out the same day! Other than that...we had a nice experience! Would I recommend a friend, maybe? I will just have to let them know about my experience! Regards, Mr. Honda Man More
by brucegathome
August 17, 2012
From moment the service writer met me until my serviced and freshly washed Pilot was delivered to me, I received friendly and expert treatment by Joe. I really appreciated the new (to me) car evaluation s and freshly washed Pilot was delivered to me, I received friendly and expert treatment by Joe. I really appreciated the new (to me) car evaluation sheet which makes it easy to know what my current service needs were and also what my future service needs will be. No pressure was put on me to get buy this or that service. Suggestions were made with options given. The decision to purchase each service was my own decision. Joe took time to explain the effects of delaying each service option until a later date or getting some work done then and the remainder at a later date. I could not have asked for better treatment at any place of business. More
by warren5762
August 16, 2012
Overall, my experience buying a new Honda sedan was excellent! Arkeem Dennis was very patient and helpful. I would definetly recommend this dealership to other buyers. excellent! Arkeem Dennis was very patient and helpful. I would definetly recommend this dealership to other buyers. More
by HondaLXP2012
August 12, 2012
Tim (financial adviser) and Gary Johnson (salesman) were extremely helpful during my visit. Gary was very professional and respectful. I personally do not like most salesman because they are too aggressiv extremely helpful during my visit. Gary was very professional and respectful. I personally do not like most salesman because they are too aggressive and pushy. Gary answered all my questions and was very honest about everything. I would definitely go back to Koons in Manassas to purchase another vehicle. More
by dletsen
Employees Worked With
Tim Rowan
August 10, 2012
The sales consultant and loan officer provided excellent customer service. The sale was quick, informative and without pressure. They went out of their way to make sure we understood all of the details. customer service. The sale was quick, informative and without pressure. They went out of their way to make sure we understood all of the details. More
by bgpeck
Employees Worked With
Peck
August 10, 2012
We went for service on Sun, Aug 15. The appointment was around 10 am. I don't remember the name of the service person. The service person went back on his word about the payment amount, when the time came around 10 am. I don't remember the name of the service person. The service person went back on his word about the payment amount, when the time came for the final payment. He mentioned over the phone earlier that I would be getting specifically $93 off on my bill, based on a 15% off coupon on the total service charge. Later when the time came for payment, the cashier said the 15% can only be applied on one item in the bill. I got in touch with the service person again and he claimed he never mentioned any specific figures over the phone. Utter lack of integrity and lack of customer service values. The cashier was extremely rude. She rushed through everything and was very impolite. Seemed like she was in a hurry to close the shop and leave for the day. We definitely feel like we did not get the value for our money. Overall, a very frustrating experience. Would never go there. More
by car_service
August 10, 2012
My wife and I bought a new CRV and could not be happier with the experience. Thomas Mitchell went out of his way to find the exact car and color we were looking for along with providing us a fair price. with the experience. Thomas Mitchell went out of his way to find the exact car and color we were looking for along with providing us a fair price. We were out the door in less than a couple hours with a new car that we are very happy with. He has also called to follow up to make sure that we love our car and to help in any way he can with any questions. All in all a great buying experience. More
by ray.murray
August 09, 2012
Im very happy about the my new car with all (price, model etc) and special with the sales consultant Mr. Simmons, very professional person because he take care all the time about my decision. etc) and special with the sales consultant Mr. Simmons, very professional person because he take care all the time about my decision. More
by largueta
Employees Worked With
JOHN SIMMONS
August 08, 2012
This is the second car I have purchased here. My experiences have been great. I especially like the service departments hours which are especially convenient for a dual working family :) experiences have been great. I especially like the service departments hours which are especially convenient for a dual working family :) More
by Kenzzach
