Joyce Koons Honda

Everyone was so incredibly pleasant to work with. Coming from VW, this was a very welcomed change. from VW, this was a very welcomed change. More

The Honda team did a good job trying to find the electrical issue with my Honda Odyssey. It turns out that it is a wiring issue not covered by my warranty and would cost over $800 to repair. T electrical issue with my Honda Odyssey. It turns out that it is a wiring issue not covered by my warranty and would cost over $800 to repair. They did replace my battery to see if that would resolve my electrical issues. Sadly, it did not resolve the issues with my screens, backup camera, speakers, and stereo. So, I'm annoyed that nothing can be done for a reasonable cost. This IS NOT a NEGATIVE RATING on the Team, but I am annoyed that dealership was going to charge me a lot of a issue that still cannot be diagnosed. More

Quick and reliable service, very professional environment. They were able to find the problem and fixed it under thirty minutes environment. They were able to find the problem and fixed it under thirty minutes More

The two men that came and picked up my car were polite. I went here for service and they recommended unnecessary work. Brake fluid flush is recommended at 30000 miles my car didn't have 14000 yet. My I went here for service and they recommended unnecessary work. Brake fluid flush is recommended at 30000 miles my car didn't have 14000 yet. My tire had a bad leak from a nail, they didn't even check just put a little air in it and then cleared the warning. Not even a heads up. Very sales oriented. So in that sense they're doing a great job, if you want honesty go elsewhere. I am glad I didn't buy my car at Joyce Koons, I did look and they didn't have what I wanted I told them so, and he continued to push a car that I told him I didn't want with no offer to locate what I wanted. I went to Hendrick and got a great deal, from a nice sales lady. It is a bit further, but worth it. More

Thank you to Peter for always taking care of my Honda! Your services and kindness was on point :) Your services and kindness was on point :) More

Excellent customer service. Technician very detail oriented and respectful. We comminuted via text messages quickly. oriented and respectful. We comminuted via text messages quickly. More

I arrived unscheduled needing an inspection for my Honda CRV. The service advisor was very professional and courteous and accepted the unscheduled request and I was out in what I felt was very timely. My ca CRV. The service advisor was very professional and courteous and accepted the unscheduled request and I was out in what I felt was very timely. My car was washed prior to my leaving. Overall, a very pleasant experience. More

Fankys was a pleasure to work with and helped us pick the right car for our family. This was the 3rd vehicle we purchased from Joyce Koons Honda right car for our family. This was the 3rd vehicle we purchased from Joyce Koons Honda More

I was on my way to Warrenton to visit family when every warning light and alarm started going off in my car. That same thing happened a week earlier and I had brought it to my local dealer to have it looke warning light and alarm started going off in my car. That same thing happened a week earlier and I had brought it to my local dealer to have it looked at. The only thing my local dealer could tell me was that it MAY be a drive train issue. When it happened a week later, 4 hours away from my local dealer, I was freaking out. My local dealer suggested I find someone in NOVA to take a look at it. Joyce Koons came highly recommended. After my visit there....I understand why! From my initial phone call, where the polite woman on the other end of the line offered to come pick up my vehicle and drop off a rental AT NO CHARGE to me while they tried to figure out what was wrong, to my service advisor, Jessie Bussard, I truly felt like I was an appreciated customer and actually important to their dealership. This after explaining to them that I was just waiting for my NEW car to come in at my local dealer. They didn't care that they would not be getting a sale, they cared about my safety!!! While they were trying to figure out what their technicians thought might be wrong with my vehicle, they kept me informed the entire way via text messages (which is what I selected as my preferred method of contact). I literally told all of my sister's friend that I met that weekend and then the folks at my local dealership, that I never felt so appreciated and safe by a Honda dealership. If I lived in NOVA, I would continue to do business with Joyce Koons Honda. They truly care not only about the reputation of the vehicles they sell, but also about the people who do any sort of business with them. I have NEVER been so impressed with customer service at a dealership in my life (and I have had everything from a Lexus to a Ford.) Trust me when I say this is a 5 star dealership in every sense of the word. Keep up the great work!!! More

Scheduled service online,Arrived early and was able to Scheduled service online, Arrived early and was able to get in as soon as I arrived. Service writer Tony Nguyen took the time to listen to my concer Scheduled service online, Arrived early and was able to get in as soon as I arrived. Service writer Tony Nguyen took the time to listen to my concerns, wrote it up quickly and explained the work to be done. Service was performed under the estimated time. Tony explained the service reports in detail but not overwhelming. Nice wash too! More