Joyce Koons Honda

I have been a customer of Joyce Koons Honda for almost 20years. Have purchased several cars from them and used their service department for most of that time. for the past few years Karen Huntington has 20years. Have purchased several cars from them and used their service department for most of that time. for the past few years Karen Huntington has been my service advisor. She is excellent in advising what the mechanics recommend and what can wait for later service. Any problems that arise regarding a work issue is quickly and easily resolved and there have been only one or two of these over the years. Can you find less costly service options----yes, but in doing so you risk less than optimum service work. The technicians at Koons know what they are doing and they do the work well. As for the sales staff-----Get a life people. They are in business to sell cars and they will do everything in their power to sell you the car you need. I always study closely the price of the automobile I want and I have found over the years that Koons will sell me that car for less than I expected to pay. Not sure what racist microagressions is but I do know that in today's environment we throw the "R" word around like Halloween candy. Sorta tired of hearing all that. Anyway, Koons will treat you right if you give them the chance.. More

Excellent service from Karen!I will definitely come back to get next time! She explained everything to me to get next time! She explained everything to me More

Everyone was so incredibly pleasant to work with. Coming from VW, this was a very welcomed change. from VW, this was a very welcomed change. More

As a licensed attorney, I cannot give this Honda dealership a good rating or review due to its deceptive practices, overinflated prices compared to similar dealerships in the area, and due to experi dealership a good rating or review due to its deceptive practices, overinflated prices compared to similar dealerships in the area, and due to experiencing racist microaggressions during my test drive. I do not wish such service or practices on other customers, and I hope that this review will help to achieve that end. More

The Honda team did a good job trying to find the electrical issue with my Honda Odyssey. It turns out that it is a wiring issue not covered by my warranty and would cost over $800 to repair. T electrical issue with my Honda Odyssey. It turns out that it is a wiring issue not covered by my warranty and would cost over $800 to repair. They did replace my battery to see if that would resolve my electrical issues. Sadly, it did not resolve the issues with my screens, backup camera, speakers, and stereo. So, I'm annoyed that nothing can be done for a reasonable cost. This IS NOT a NEGATIVE RATING on the Team, but I am annoyed that dealership was going to charge me a lot of a issue that still cannot be diagnosed. More

Quick and reliable service, very professional environment. They were able to find the problem and fixed it under thirty minutes environment. They were able to find the problem and fixed it under thirty minutes More

The two men that came and picked up my car were polite. I went here for service and they recommended unnecessary work. Brake fluid flush is recommended at 30000 miles my car didn't have 14000 yet. My I went here for service and they recommended unnecessary work. Brake fluid flush is recommended at 30000 miles my car didn't have 14000 yet. My tire had a bad leak from a nail, they didn't even check just put a little air in it and then cleared the warning. Not even a heads up. Very sales oriented. So in that sense they're doing a great job, if you want honesty go elsewhere. I am glad I didn't buy my car at Joyce Koons, I did look and they didn't have what I wanted I told them so, and he continued to push a car that I told him I didn't want with no offer to locate what I wanted. I went to Hendrick and got a great deal, from a nice sales lady. It is a bit further, but worth it. More

Thank you to Peter for always taking care of my Honda! Your services and kindness was on point :) Your services and kindness was on point :) More

Excellent customer service. Technician very detail oriented and respectful. We comminuted via text messages quickly. oriented and respectful. We comminuted via text messages quickly. More

I arrived unscheduled needing an inspection for my Honda CRV. The service advisor was very professional and courteous and accepted the unscheduled request and I was out in what I felt was very timely. My ca CRV. The service advisor was very professional and courteous and accepted the unscheduled request and I was out in what I felt was very timely. My car was washed prior to my leaving. Overall, a very pleasant experience. More